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BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
610 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 610 reviews

May 22, 2025

Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what More

by Sid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Michelle has helped us find two perfect cars over the past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. More

by Lulu60048
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma More

by Happy Customer
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cogdill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

2nd car we've bought through Michelle, and we'll definitely call her for the next one! She made everything very easy! More

by smartin110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Michelle was trustworthy and made the process easy without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear commu More

by joeyc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

They were very easy to work with and accommodating, with the things we were looking for. More

by Herbert Hansen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Zack was awesome when it came to buying my new cx30. He was very helpful and informative and provided me with everything I needed to purchase my new vehicle. He was great. More

by sarahcheers11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Everyone at this dealership is very friendly and helpful. James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend More

by Ilda.S
Recommend Dealer
Yes
Employees Worked With
James Orton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More

by BobF
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Daniel K made my new car purchase a truly pleasant experience! He thoroughly explained answers for any questions or concerns I had and the whole team at Crystal lake Mazda worked patiently with me to More

by Michaela Ledford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Krol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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