Bill Penney Toyota - Service Center

The service dept are very friendly with quick service. The service people are very up front about cost so there were no surprises. I have loved driving Toyotas because they are very reliable. I will cont The service people are very up front about cost so there were no surprises. I have loved driving Toyotas because they are very reliable. I will continue buying them. Great Cars! More

The facility was clean and the wait time for my first service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and wh service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and what will happen when I bring it in for a 10,000 mile check. Jessica is a professional in every facet of her job. Donna Freeze More

Professional and reliable dealership. My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! More

First service for new toyota truck, told me that they rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he could not explain to me why they apparently could not do the service correctly. Took to another Toyota dealer and found out that they had not even serviced truck but they requested service payment from Toyota. Second dealer filed a claim against Bill Penny Toyota on my behalf. More

Overcharged! Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 quarts of oil ($7.74/quart). All prior oil change invoices state 5 quarts of oil were used. Owners manual states 4.6 quarts max. They added an Engine Oil Supplement for $18 without my approval. What a rip-off!!! More

Special shout out to Rachel and the entire Service Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Bill Penney I don't even consider owning another car. I went in for an oil change yesterday and they sent me a video of what they were doing and let me know my tires needed to be replaced. Great price and I was ready to get my car before lunch! Always a great experience here! More

Fast prompt service. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. More

My only experience there is with the service department. Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWES Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWESOME!!! Thank you Erin, you ROCK!!! More

Service department the past three times With an appointment has had me wait 5+ hours. They will not update you without you asking upfront and tell you, when you come it will be just a few hours. Ex appointment has had me wait 5+ hours. They will not update you without you asking upfront and tell you, when you come it will be just a few hours. Extremely annoying and unprofessional. More

Great service department. Been using for 22 years--they kept my 1999 4runner running for 20 years. Now have 2020 RAV4 that was purchased at BillPenny and Delmon Davis has ta Been using for 22 years--they kept my 1999 4runner running for 20 years. Now have 2020 RAV4 that was purchased at BillPenny and Delmon Davis has taken care of the servicing for me. Have found prices have always been competitive if not better that most repair centers--including tires and batteries. GREAT JOB GUYS1111 More