Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Colonial Volkswagen of Medford - Service Center
Medford, MA
714 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
714 Reviews of Colonial Volkswagen of Medford - Service Center
Sort by
October 13, 2020
Quick, clear, easy, intelligent service.was provided following quick and easy appointment. Service advisor was friendly and knowledgeable about the car and needed maintenance. Nice clean customer waitin following quick and easy appointment. Service advisor was friendly and knowledgeable about the car and needed maintenance. Nice clean customer waiting area with free coffee. More
by SONG0
Verified CustomerEmployees Worked With
Fred
Helpful October 13, 2020
The staff always great and professional. Waiting there is not a bad experience , clean area and safe. My vehicle was done faster than expected. I recommend Medford to anyone for at ease shopping no pressure not a bad experience , clean area and safe. My vehicle was done faster than expected. I recommend Medford to anyone for at ease shopping no pressure fantastic service. More
by BOOPERS999
October 13, 2020
Frank D was a great help in helping get my car started with a dead fob battery - over the phone. Got the car going and made it to appt at dealership. All good, plus a wash and vacuum. with a dead fob battery - over the phone. Got the car going and made it to appt at dealership. All good, plus a wash and vacuum. More
by ASWEST13
Employees Worked With
October 12, 2020
My fist time visited this dealership from this part of town. The people were very friendly and also willing to offer you their help . I will continue to bring my car for services and also when I need to t town. The people were very friendly and also willing to offer you their help . I will continue to bring my car for services and also when I need to trade my car they will be my first priority. More
by michelmarie62
Employees Worked With
October 12, 2020
You can not beat the service provided at VW in Medford. They are extremely friendly and by far have the best customer service and best pricing around! They are extremely friendly and by far have the best customer service and best pricing around! More
by JPM12788
October 12, 2020
Colonial Volkswagen in Medford's waiting area was safe and extremely clean. My vehicle was ready earlier than promised and the staff was professional and friendly. and extremely clean. My vehicle was ready earlier than promised and the staff was professional and friendly. More
by JSCROWLEY
Employees Worked With
service department was great
September 30, 2019
Not A Great Experience At All! Horrible experience with this dealer. Sent my car here because the key was stuck in my ignition. Not only did they not diagnose my car first, they per Horrible experience with this dealer. Sent my car here because the key was stuck in my ignition. Not only did they not diagnose my car first, they performed a service without contacting me "THE CUSTOMER" to only have my new key and new ignition that I purchased with them to be stuck again two days after picking up my car. Following the issue it took them a week and a half to even justify this issue, countless phone conversations with no follow ups as promised. Only to voice one thing and completely lie about it via email. I chose to email after lies were told and also spending over $500 with this dealer only for them to quote me almost another $600 that could of been avoided on their account. Long story short instead of fixing the issue at hand, Frank basically told me in nice terms he no longer wanted my business by just offering my a refund for the service prior provided. Disgusting customer service on the behalf of both Manager & Assistant Manager! Sincerely, A customer with the key still stuck in their ignition. More
by Roxx
Employees Worked With
Frank, Rusty
August 07, 2019
Poor customer service - Quirk is MUCH better I recently had two tires repaired on my Jetta. I picked up my car after hours and drove home, but the key wouldn't come out of the ignition when I ar I recently had two tires repaired on my Jetta. I picked up my car after hours and drove home, but the key wouldn't come out of the ignition when I arrived. I tried to remove the key for an hour. Finally I called the dealer for assistance and one of the sales reps told me that I would have to wait until morning. "I live in the city and I can't leave my car running all night" I told him. He agreed and he called the mechanic that performed the work to ask him what happened with the ignition. The mechanic told him that he was having issues with the ignition (an issue that I have never experienced) and that there was a trick to get the key out. The sales rep told me to bring the car in and the dealership would cover the cost of the ignition replacement. When I arrived today to have the ignition repaired, the service representative, Dan, refused to fix the ignition. Do not use this dealership. They do not care about customer service. Go to Patrick or Quirk. They care a lot more about customer service. More
by harvcj
Employees Worked With
Dan in Service
November 27, 2018
Made appointment for recall work... and was told that the work would take all day, but no loaners were available. Transferred to someone else who said that the work could be done in 3-4 and was told that the work would take all day, but no loaners were available. Transferred to someone else who said that the work could be done in 3-4 hours, and I could wait. So, scheduled the appointment to have the recall work done. Got there early and waited for 40 minutes before they told me that whoever scheduled my appointment didn't check if they had the parts. They didn't have the parts, so they couldn't do the work. Total waste of time. More
by PJ
Employees Worked With
Service department
September 06, 2018
VW of Medford and Greg Cohen...The best. Greg is a great. My Tiguan runs perfectly after 9 months. We recently had an issue with our Jetta. Greg went above and beyond to make sure it was res Greg is a great. My Tiguan runs perfectly after 9 months. We recently had an issue with our Jetta. Greg went above and beyond to make sure it was resolved correctly. I didn't have to call or follow up Greg Rusty and Chris had it all set in 48 hours. When you're buying a car it's not just the car but the service. If you are thinking about purchasing a vehicle Greg will make sure you get the car you need, he's not pushy at all and it's just an overall fun experience the way it should be. Rusty and Chris will make sure your VW keeps running smoothly. More
by MikeB
