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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,714 Reviews

2,714 Reviews of Gatorland Toyota - Service Center

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May 15, 2024

Was first service and was never explained how things worked or even where anything was . Very stuffy to busy More

by gsmccane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know names
May 15, 2024

I always use this dealership. Professional and have had good experiences dealing with people, especially Ian. More

by ANDREWJEAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Gatorland Toyota responded

Thank you for your loyalty and kind words! We're thrilled to hear about your positive experiences, especially with Ian. We strive to provide professional service and are grateful for your continued trust in us. We look forward to serving you again!

May 14, 2024

I already did this Bad web design Wastes time I’m done. Dada dada dada More

by TJYANICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

I’m giving a 5 because Iliana does a great job. However, I do not like the new service protocol where I have to wait to check in my vehicle when my service advisor is with another customer. Also sa More

by DNEMENYI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

The service at gatorland toyota was okay. I have been using gatorland for service since my purchase. More

by MRLINDSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for sharing your experience with us. We're glad to have been your service provider since your purchase. Your feedback is valuable to us as we continuously strive to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We appreciate your loyalty and look forward to serving you again.

May 12, 2024

Good treatment and attention. The staff is always very attentive, very friendly and ready to want to help you.. More

by Jorgegil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're delighted you had a positive experience with our team. Providing excellent service and a friendly atmosphere is always our goal. We look forward to welcoming you back in the future!

May 11, 2024

Did a good job and people friendly. Gave me updates on needed work. I did not want anymore service yet. More

by Diva5805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for your feedback! We're glad you found our team friendly and appreciated the updates on your vehicle's needed work. Keeping our customers informed about necessary work updates is a top priority for us. We understand your decision to hold off on additional services for now and assure you that we're here whenever you're ready for further assistance. We appreciate your trust in us and look forward to serving you again!

May 11, 2024

great service with Ian but wish multi=point inspection sheets were available and attached to service sheet as I save, perform work that is required to keep Highlander updated , verify that all fluids are More

by HINEYSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for sharing your feedback with us. We're thrilled Ian provided you with excellent service. Your loyalty and trust in Gatorland Toyota mean a lot to us, and we're committed to keeping your Highlander updated and ensuring all necessary work is done. Thank you for choosing us!

May 11, 2024

Seems up and down and not always customer-centered. We have bought 2 cars there and many elsewhere. We get good service and attention at times like yesterday. At times the telephone number doesn’t e More

by G8rmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for your feedback and for choosing our dealership for vehicle purchases. We're glad you've experienced good service and attention, especially during your recent visit. We apologize for any inconvenience you've experienced with our telephone service. We strive to provide excellent customer service at all times and will address the issue. Your feedback is valuable to us.

May 11, 2024

Made an appointment. Was on time. I always have good interactions with personnel. Waiting area allows an opportunity for me to work from my laptop while I wait. I trust t More

by Mari C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Gatorland Toyota responded

Thank you for taking the time to share your experience! We're glad you've had consistently positive interactions with our team and that our waiting area allows you to stay productive while your vehicle is serviced. We greatly appreciate your trust in our mechanics and look forward to continuing to provide you with top-notch service.