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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,236 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,236 reviews

April 09, 2021

Carl was very easy to deal with and was knowledgeable about the Jeep I was looking at. The process of finalizing the sale was fairly painless and better than other dealerships I've done business with in More

by mike.c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Kim Devlin
April 09, 2021

John made the process simple. Chose the truck I wanted, gave him my credit information, and went back to work. By the end of the day he had the loan approved and I picked my truck up! Doesn’t get easier t More

by Car8910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, John Coco III
April 08, 2021

Carl was very easy to work with. I told him exactly what I wanted up front and within a short period of time we had a deal. More

by eclark232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
April 08, 2021

Carl is very helpful and responsive to any questions I had. I felt he truly wanted to help me get the best deal possible. I will go back to Carl for all of my car needs! More

by Mallory R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
April 08, 2021

Found the car we wanted at Klaben online. They drove it to us the next day for a test drive and it was seamless! Would definitely do business again More

by MegC4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
April 08, 2021

I have been leasing Fords for years. The time came when I required something more accommodating a larger family. I was put in touch with Carl when I expressed interest in a minivan. He expertly helped me More

by hoffmarj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker
April 08, 2021

Forth vehicle we have bought here, more than that family wide. Great customer service and no nonsense. Very professional. We will continue to buy from Klaben. More

by Gregjames1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker
April 08, 2021

My husband and I were so impressed with the customer service and friendliness of everyone who we came across. Brandon really took the time with us and was extremely patient with how picky I could be. I More

by ccrabtree1109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stahl, Carl Esker
April 08, 2021

Very personable people in service. Not stuck up. Didn’t feel bad for asking questions. Not sure why I need 25 words. This isn’t school. More

by JSUMMERS1932
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Aug 16, 2022 -

JSUMMERS1932 responded

Great hob

April 08, 2021

Joe Hilliard Was my service advisor. He was very very friendly and very very thorough in explaining the work that was being done. I am not pleased with the pricing because when it was determined that th More

by dktitus17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to provide a review of your recent experience at our service facility. Your positive comments regarding Joe Hilliard are greatly appreciated. More importantly, your comments regarding pricing are what really garners my attention. The fact that we put you in a position of having to question the pricing is unacceptable. We should have done better and for that I apologize. No excuses. I also want to thank you for the time you spent with me on the phone today. I enjoyed our conversation and I also appreciated hearing more positive comments regarding Joe. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience when they interact with members of the Klaben team. We then take that feedback and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. I trust the resolution we agreed upon meets with your satisfaction and I am honored that you are willing and wanting to continue your relationship with Joe Hilliard. We realize that our team members are what defines us and puts us in the position of our customers continuing to give us an opportunity to earn their trust and their business. I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

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