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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,765 Reviews

4,765 Reviews of Klaben Ford Lincoln - Service Center

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March 29, 2023

Friendly and professional service. explained work done and made it a good and thoughtful experience. Good job! More

by FEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Joe was a pleasure to work with. I drove down to Klaben from Cleveland to get the part I needed installed in my car and Joe and his crew took very good care of me and my Expedition. More

by cari.marderstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Needed both kids cars in for the works. Brought the first in Shelby and Kim statrted the paperwork Mike finished. They were able to get the first one done in record time swapped the cars Mi More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

I had an unknown smell that I could not identify and long story short is that I had a water leak coming from my windshield. My service advisor Mona and service manager Tom have kept me informed every step of More

by reades737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

I went to get my battery replaced and Justin was very friendly and helpful. Overall, I had a good experience. More

by JackieL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
March 27, 2023

Klaben called to let me know there was a recall on our Ford Escape’s shifter cable bushing and they could repair it at our house. It was so convenient and the service tech was so professional and friendl More

by mleonatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Always friendly customer service and always finding discount to make it easy on my wallet too! More

by Bookbug1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

I always receive great service whenever I bring my car in for service. Mona always provides excellent service and keeps me informed of services I need at that time, as well as future services required. I ne More

by Johnw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2023

My husband and I have been purchasing all of our Ford cars through Klaben Ford for the last 30 years from. We are very happy with this dealership and the employees who work for Klaben. More

by dars car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

All service personnel are very courteous and professional. They kept me up-to-date on a regular basis. More

by Dsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
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