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NYE Volkswagen - Service Center

Rome, NY

4.8
40 Reviews

40 Reviews of NYE Volkswagen - Service Center

Sort by
April 14, 2024

The five stars says it all, you can't get better than that. What more can I say? More

by heatherbenson937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 13, 2024

Professional and complete explain everything that would be done to my vehicle. Timely manner ! Excellent service More

by bridget224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Apr 15, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
April 11, 2024

great service, both during the buying experience with the salesman Erik, and now with service after the purchase More

by briangafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 10, 2024

Service manager was a xxxxx a little thing, price for rear brakes was $500 but I had them done closer to my home the next day for $220. Probably not gonna go there for service anymore and I will go to th More

by TINK60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person was a young woman, not very nice attitude to customers. I probably will not go back there again for service.
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Apr 11, 2024 -

NYE Volkswagen responded

"TINK60" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
April 04, 2024

took a while but got the warranty work done! was able to nap while waiting since I work nights. More

by FAITHINGOD1970
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
March 29, 2024

Great Service. Tina in the service department got me in quickly. She was knowledgeable and welcoming; as well as all staff. The diagnosis for service was expedient More

by Katherinejean57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
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Apr 04, 2024 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
March 25, 2024

John in service was very professional and accommodated me anyway he could which was a huge help-The rides back-and-forth, while my car was being serviced Made Be able to get the work done to my car without m More

by MAUREENZULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
March 23, 2024

Great service and I was glad they opened early. 👍. I was able to go to work on time. More

by MARISLUVLY74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
March 21, 2024

Fast service (it was just an inspection). All staff were friendly and professional…i will return. More

by BS1560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
March 17, 2024

Exceptional service at NYE VW of Rome. Staff are courteous and attentive to customers, no xx, ever. Highly recommended! More

by karene2537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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