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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews

313 Reviews of Niello Acura - Service Center

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September 04, 2024

Purchasing experience was simple and easy in/out. Service experience was just okay. Warranty work was required and instead of being in/out in 2 hours as expected, I needed to leave my vehicle until t More

by Stacey S.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2024

Nick Villareal is a super nice service advisor: very attentive and understanding. He is one of those who make any dealership shine! Very happy with his service! More

by SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Villareal
May 04, 2024

Mike Lyman and the mechanic Ray are the best in the business. Very experienced and good at what they do. More

by Chrisrice47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Ray.
July 24, 2023

Appreciate the customer lounge and the complimentary coffee, water and snacks. I also appreciate the car washing. The best thing this dealership did was to hire Michael Lyman. He has been my service a More

by NORMANAKATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Acura responded

Isn't Michael amazing, Norman? We are truly lucky to have him on our team here in Roseville and we're glad to know that he has made your experiences at Niello Acura such positive ones thus far. It's great to know that you appreciate our customer lounge and complimentary snacks. See you for your next service visit!

July 20, 2023

Excellent customer service! Thank you for always being honest. Keeping me updated on how everything is going! More

by SEMORSE87
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Acura responded

Thank you for being an amazing customer! We're glad to know that you appreciate our team's honestly and consistent updates. See you next time!

July 14, 2023

I have purchased three cars from Niello Acura in the last 4 years. FANTASTIC is the word for every aspect of each transaction. More

by SSFIORITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandra Rosales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro, Chris Logan
Jul 20, 2023 -

Niello Acura responded

There is truly no higher compliment than amazing return customers like you! Thank you for your continued trust with all of your Acura sales and service needs.

July 12, 2023

They figured out the problem and fixed it ! Alway nice customer service , thank you again for all your help More

by TRACYKIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry helped get the job done !, Spencer Penrose
July 10, 2023

They have always been professional, keeping me informed, answering my questions without making me feel stupid, honest and helpful. More

by shirleenmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

Always pleased with the customer care and service we receive from Niello Acura. Thank you Chris for always keeping us informed on the status of our services. And did I mention our car was clean as a whi More

by DSTOJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
Jul 20, 2023 -

Niello Acura responded

Is there anything better than hopping into your freshly cleaned car? Thank you for taking the time to review you recent service visit. We're pleased to hear that you enjoyed the service and that Chris always keeps you informed. See you next time!

July 08, 2023

From the time I arrived at the service port it was friendly and efficient service. Service writer was efficient, yet highly detailed with the work to be performed. Inside the dealership was clean an More

by whitt.kevin.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
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