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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews
Call Service Center (916) 218-7247

313 Reviews of Niello Acura - Service Center

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July 07, 2023

Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Caudle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Logan, Spencer Penrose
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Jul 12, 2023 -

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 06, 2023

Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Caudle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Logan, Spencer Penrose
Report | Print
Jul 12, 2023 -

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

July 06, 2023

Awesome service, very satisfied. Expkained service every step of the way. Kept me informed of changes in service. More

by DRWISE2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
Report | Print
Jul 12, 2023 -

Niello Acura responded

We appreciate you taking the time to rate your service experiences at Niello Acura! It's great to know that our team always provides you with a good experience from start to finish. Thank you!

July 06, 2023

Great service every single Time I am helped at Niello Acura. They take care of all of your questions and needs. More

by JPMANSILLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Niello Acura responded

This is what we love to hear! We're so glad we can help you care for your vehicle and appreciate your continued business. We're here for you anytime!

July 06, 2023

It took more than 3 hrs to remove the hard water spot on a brand new vehicle. Also, they forgot to remove stains on the side mirrors so anyway I will have to spend money to buy the remover gel since I can’t More

by NAKULMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Jimmy
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July 06, 2023

The customer service is great, and the employees are respectful. We are definitely come back again for our next service More

by Dong M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Niello Acura responded

Dong, Thank you for taking the time to review your experience with us. We're so happy to hear it was a 5-star visit.

July 06, 2023

My rep kept me informed throughout the entire process. Provided a courtesy vehicle as well. More

by phillando.peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Niello Acura responded

Thank you for the kind words! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

July 06, 2023

This was my second attempt to get a warranty issue cleared up. After a problem initially the issue was cleared up quickly and efficiently when the service manager got involved. My faith in Niello Acur More

by lorifoster56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager, Chris Logan
Report | Print
Jul 12, 2023 -

Niello Acura responded

Thank you so much for the kind words, Lori. We’re sorry to hear your first experience was less than perfect and are grateful that you gave us a second chance! We're happy to hear that your issue was resolved. Please let us know if you run into any other issues. We're here for you anytime!

July 06, 2023

Friendly staff, appointments time was honored. Waiting area would be nicer with a few more magazines, phone chargers, and maybe a tv. More

by MIKEADRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The greeter was a nice touch.
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Jul 12, 2023 -

Niello Acura responded

Thanks for the great review, Mike! We appreciate your feedback regarding the waiting area and will be sure to pass along your thoughts. We hope to see you again next time!

July 06, 2023

The dealer is prompt in dealing with customers in need of service for their vehicles. More

by ADELMAR923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Report | Print
Jul 12, 2023 -

Niello Acura responded

Thank you for the lovely review! We're so happy to hear you enjoyed your recent service visit at Niello Acura.

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