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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
778 Reviews

778 Reviews of Phillips Buick GMC - Service Center

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April 27, 2024

Great customer service! Definitely would recommend James for any of my car needs! He’s great and efficient More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Phillips Buick GMC responded

We are delighted to hear that you had a positive experience with us, Matt. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words! Sincerely, the Team at Phillips Buick GMC

Helpful
April 27, 2024

Brought in vehicle for oil change tire rotation , nail in tire and recall. Was surprised it took into the 3rd day to complete. Was told had issue second day with internet for recall so spilled into 3rd day. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Phillips Buick GMC responded

We take customer feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, the Team at Phillips Buick GMC

Helpful
April 25, 2024

Awesome,Awesome,Awesome Awesome,Awesome,Awesome,Awesome,Awesome Awesome,Awesome,Awesome,Awesome,Awesome,Awesome people More

by Croberts17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Phillips Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, the Team at Phillips Buick GMC

Helpful
April 23, 2024

Beautiful dealership very professional very clean and well organized Keith the Service manger was a great help my service advisor Kiley was fantastic, Thank You. More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith the service manager 5 star
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Apr 25, 2024 -

Phillips Buick GMC responded

Thank you for this amazing review! We really appreciate your business, Mike. Sincerely, the Team at Phillips Buick GMC

Helpful
April 22, 2024

The staff is courteous and professional. Great service. From Steve in sales to Jim in service, great experience. More

by indylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Phillips Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Phillips Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, the Team at Phillips Buick GMC

Helpful
April 21, 2024

Service was excellent. Replaced battery under warranty and changed oil and filter. Would recommend this dealership. More

by Bcardarelli76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Phillips Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, the Team at Phillips Buick GMC

Helpful
April 20, 2024

Everyone was very friendly and competent. Work was finished quickly and completely. We are happy with the results. More

by teribach12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Phillips Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with the results! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, the Team at Phillips Buick GMC

Helpful
April 20, 2024

Service dept was ok. Took Buick 2017 Encore there due to Intellink system repaired. Shuttle service was excellent. Rick the driver was great. Jim, service advisor, called More

by TODDWM24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Phillips Buick GMC responded

Todd, we appreciate your feedback regarding your recent experience in our service department. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your Encore's time with us. Please contact us directly at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

Helpful
April 18, 2024

Great customer service! Zach was excellent and kept me informed on the services that were being done More

by tate_cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Phillips Buick GMC responded

Tate, it’s great to know that Zach provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, the Team at Phillips Buick GMC

Helpful
April 18, 2024

Zack was great but GMC can't supply an engine for my truck, and knowing they have a problem with 7 cam lobe, GM C knowing they have a problem should pickup some of the cost of the engine replacement. L More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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Apr 19, 2024 -

Phillips Buick GMC responded

Thank you for your feedback, Bob. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, the Team at Phillips Buick GMC

Helpful
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