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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,434 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,435 reviews

May 25, 2024

Great dealership and service gets right on the job and call when car is ready More

by alvinsanders84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're delighted to hear that you had a great experience at Town East Ford. Providing prompt service and keeping you informed about your car's status are priorities for us, so we're glad that our team got right on the job and called you when your car was ready. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 24, 2024

Always a pleasure working with Town East ford. Great pricing, service and a upfront straight forward deal. Leutian had my deal and vehicle ready to go when I arrived at the dealership and sales pa More

by Jwh75098
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had a great experience working with Town East Ford. Providing great pricing, service, and upfront deals is what we aim for. We're glad Lutian had everything ready for you upon your arrival, and that the sales paperwork process was quick and efficient. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future!

Helpful
May 23, 2024

Erica Reeves is truly amazing! She worked so hard to make sure my car was fixed properly! She kept me informed on a constant basis of the status of my repair. I will always come to More

by HEMI517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Reeves 5 stars
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May 29, 2024 -

Town East Ford responded

Thank you for sharing your wonderful experience! We're delighted to hear that Erica Reeves provided such outstanding service and kept you well-informed throughout the repair process. It's fantastic to know that your car is running great and that you'll continue to choose our service center because of her. We truly appreciate your feedback and look forward to serving you again at Town East Ford!

Helpful
May 23, 2024

My car was ready sooner than expected. The work was completed and the air conditioning system working well. Wonderful employee. More

by Hairebetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that your car was ready sooner than expected and that the air conditioning system is working well. It's great to know that our employee provided wonderful service. We appreciate your feedback and look forward to serving you again at Town East Ford!

Helpful
May 23, 2024

My car is running great! Erica Reeves is amazing!! She worked so hard for me and taking care of getting my car fixed the way it needed to be. Because of her I will never go t More

by HEMI517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Reeves
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May 29, 2024 -

Town East Ford responded

Thank you so much for your fantastic review! We're thrilled to hear that your car is running great and that Erica Reeves provided such exceptional service. We’re proud to have her on our team, and your kind words will certainly be shared with her. Your loyalty means a lot to us, and we look forward to continuing to serve you at Town East Ford. Thank you for your support!

Helpful
May 22, 2024

Everyone I met at the dealership was professional and cool. Will recommend to anyone else More

by offbuton123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Town East Ford responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our team at Town East Ford. Professionalism and a friendly atmosphere are what we strive for, and it's wonderful to know we met your expectations. We appreciate your recommendation and look forward to serving you and anyone you refer to us in the future. If you need anything else, please feel free to reach out.

Helpful
May 22, 2024

Town East Ford is the only place I ever take my vehicle Shannon my service advisor is the best in the business always knowing my needs and challenges and handling them in a professional manner More

by Grypatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Town East Ford responded

Thank you for your loyalty and kind words! We're thrilled to hear that Town East Ford is your go-to place for vehicle service and that Shannon, your service advisor, consistently provides excellent service. It's wonderful to know that Shannon understands your needs and challenges and handles them professionally. We appreciate your business and look forward to continuing to serve you at Town East Ford!

Helpful
May 22, 2024

Would have given 5 stars but got home after getting oil changed oil cap was sitting under windshield wipers. More

by dr5036700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Carrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Town East Ford responded

We sincerely apologize for the oversight you experienced during your recent visit. Your feedback is crucial to us, and we apologize for any inconvenience or frustration caused by the oversight with your oil cap. Ensuring the safety and satisfaction of our customers is our top priority, and it is disheartening to learn that we fell short of meeting your expectations in this instance. We understand the importance of thoroughness and attention to detail in our service process, and we apologize for any inconvenience or concern caused by the misplaced oil cap. To address your concerns and provide you with the assistance you need, we encourage you to reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. They are committed to addressing any issues and ensuring that your concerns are resolved to your satisfaction. We sincerely apologize for any inconvenience or frustration you experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Town East Ford.

Helpful
May 21, 2024

I miss the shuttle and the waiting area is too cold. Krista is the best! More

by ldgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
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May 22, 2024 -

Town East Ford responded

Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with Krista at Town East Ford. However, we're sorry to hear that you miss the shuttle service and found the waiting area too cold. Your comfort and convenience are important to us, and we'll certainly take your feedback into consideration to improve our services. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future!

Helpful
May 21, 2024

This is our fourth vehicle to buy from Town East. Each time we have been treated good and walked away happy. More

by bellbigdog1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Whittington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Town East Ford responded

Thank you for your loyalty and your wonderful review! We're thrilled to have had the opportunity to serve you for the fourth time at Town East Ford. Providing excellent service and ensuring our customers leave happy are our top priorities, and we're delighted that we've been able to meet your expectations each time. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you for many more years to come!

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