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Toyota of Scranton

Scranton, PA

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Employees
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Vehicles
4.7
5,012 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,012 reviews

May 31, 2024

I’ve been coming to this dealership since 2019. I have always received excellent service Jonathan Higgins is a great service advisor More

by LLTEACH810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

LLTEACH810, Thank you so much for your kind words and continued loyalty since 2019! We're thrilled to hear that you've consistently received excellent service at our dealership. Jonathan Higgins truly is a valuable member of our team, and we're glad he has made such a positive impression on you. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Helpful
May 31, 2024

Honest, customer focused staff who treat you as the most important person they have met. More

by CEREBUS875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

CEREBUS875, Thank you for your wonderful review! We're delighted to hear that you found our staff to be honest and customer-focused. We strive to treat each customer as our top priority, and it's great to know that this commitment resonated with you. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

Helpful
May 31, 2024

The sales and finance part is xxxx but the service side made me come back , they know how to treat you like a human unlike the sales and finance department. Only recommend the service department I will nev More

by babyantidormi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

babyantidormi25, Thank you for your honest feedback. We’re glad to hear that our service department has met your expectations and treated you well. However, we're sorry to learn that your experience with our sales and finance departments was not satisfactory. Your input is invaluable, and we will address these concerns with our team to improve our overall customer experience. We appreciate your recommendation for our service department and hope to have the opportunity to serve you better in the future. Regards, Customer Experience Team Toyota of Scranton

Helpful
May 30, 2024

Great. Awesome experience. Quick service. And everything is explained. Couldn’t recommended them enough. Thanks! More

by DWRIGHTER0013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone
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May 31, 2024 -

Toyota of Scranton responded

DWRIGHTER0013, Thank you for your fantastic review! We're delighted to hear that you had an awesome experience with our quick service and clear explanations. Your high recommendation means a lot to us. We look forward to serving you again in the future! Thanks again! Warm regards, Service Team Toyota of Scranton

Helpful
May 30, 2024

I have purchased several cars from this dealership over the years with complete satisfaction. Brian Burgess was a pleasure to work with and an all around good guy. George wasn’t too bad either, had a good More

by JBACP4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

JBACP4, Thank you for your loyal patronage over the years! We're delighted to hear that you've consistently had a satisfying experience with us. It's wonderful to know that Brian Burgess and George made your visit enjoyable. Your kind words about their service and sense of humor are much appreciated. We look forward to welcoming you back for many more years to come! Warm regards, Sales Team Toyota of Scranton

Helpful
May 30, 2024

Excellent service. Very professional approach to my problem and the mechanics replaced my camera in a timely manner. More

by dennis.durney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Dennis! We're pleased to hear that you received excellent service and that our team addressed your problem professionally. It's great to know the mechanics replaced your camera promptly. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Service Team Toyota of Scranton

Helpful
May 30, 2024

Absolutely amazing help. I enjoyed that Noah wouldn’t give up and Toyota made sure I left with a car that day. More

by BIONCHAMCRAE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

BIONCHAMCRAE, Thank you for sharing your positive experience! We're thrilled to hear that Noah's persistence and dedication helped you drive away with a car that day. It's great to know that our team at Toyota could assist you effectively. Enjoy your new car, and we look forward to serving you again in the future! Warm Regards, Sales Team Toyota of Scranton

Helpful
May 30, 2024

I have never had a bad experience with Toyota of Scranton and it continues. Had another issue with my new right rear tire and scheduled a same day appointment. John got right to the problem and had me in and More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for your wonderful review! We're thrilled to hear that you've consistently had positive experiences with Toyota of Scranton. It's great to know that John and our team were able to promptly address the issue with your tire and get you back on the road within a few hours. Your satisfaction is our top priority, and we appreciate your continued trust in us. Thank you for choosing us, and we look forward to serving you again in the future! Warm regards, Customer Experience Team Toyota of Scranton

Helpful
May 30, 2024

I have completed this, already on 5. 16.24. Stephanie Jones service advisor name, She was friendly, accomodating, receptive to my concerns. I would request her again, Thanks... More

by OLSTER.LARRY0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

OLSTER.LARRY0815, Thank you for your positive feedback! We're delighted to hear that Stephanie Jones provided you with friendly and accommodating service while being receptive to your concerns. We'll be sure to pass along your kind words to her. We look forward to serving you again, and we'll be happy to arrange for Stephanie to assist you in the future. Thanks again! Take care, Service Team Toyota of Scranton

Helpful
May 29, 2024

Honest and knowledgeable. Treated with respect. A great experience. Wonderful lounge area. John explained so i could understand... More

by TOLSZE7480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear TOLSZE7480, Thank you for your kind review! We’re delighted to hear that you had a great experience with us and that you found our team honest and knowledgeable. Treating our customers with respect is a top priority, and we’re pleased that John was able to explain everything clearly for you. We’re also glad you enjoyed our lounge area. If there’s anything else we can assist you with, please feel free to reach out. Best regards, Service Team Toyota of Scranton

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