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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
941 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 941 reviews

May 22, 2025

Amazing experience, fit my needs and budget perfectly! !! Helped me set up my VW hub app which is Ahh Mazing!! More

by TONNERSC4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Cervantes, Perry Fenton
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May 22, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 22, 2025

They have horrible communication. They have struggled to fix my issue and when they have done stuff another dealership said it looks like it is done wrong. The service manager keeps t More

by Kody Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Hand
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May 26, 2025 -

Volkswagen of Salem responded

Kody, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 21, 2025

Staff was kind, knowledgeable and customer centered. I felt like everyone was focused on what work best for my family needs More

by EVANSORCE41
Recommend Dealer
Yes
Employees Worked With
Skip
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May 21, 2025 -

Volkswagen of Salem responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 21, 2025

Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. More

by RACHELAREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Volkswagen of Salem responded

Rachel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

They are efficient, prompt and accommodating. I really appreciate the extra service of taking me and picking me up from my work. More

by AOSUNA404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from service Dept
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May 20, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your service feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

Had good experience, just the wait time could be a little less but other than that it was ok More

by PETAJAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

The dealership was Ok. But I was wondering if the mechanic caused some damage to my steering wheel bolts when he was attempting to remove the steering wheel. More

by BG3594073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Volkswagen of Salem responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 19, 2025

The group tries to help as much as they can and finds ways to make sure you are informed and taken care of. More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 19, 2025

Put the temp tag on the wrong side of the window and got pulled over. More

by BETH.BLAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Volkswagen of Salem responded

Beth, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 18, 2025

Wow! By far the best dealership I've ever visited. Fantastic staff with caring personality. I without a doubt would highly recommend this dealership to an More

by TIM.NORWOOD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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