Westside Lexus

Great Experience! I would like to Thank everyone at this Dealership that I worked with for making the purchase of my new car as easy and enjoyable an experience as easy I would like to Thank everyone at this Dealership that I worked with for making the purchase of my new car as easy and enjoyable an experience as easy as possible. I wouldn’t shop anywhere else! More

Purchase of my new ES 350 I’m excited about stepping foot into my new car. This is my second purchase form Northside Lexus and John was fantastic both times! I want to say tha I’m excited about stepping foot into my new car. This is my second purchase form Northside Lexus and John was fantastic both times! I want to say thank you to John it was all seamless. The schooling of all my Lexus gadgets in the car was top notch too! Thanks for everything! Lori Deffner More

Excellent Service I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. More

65000 mile service I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to chec I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to check me in quickly. Even when I made the appointment over the internet and did not request a loaner vehicle, Laura offer me one. She called me later Friday afternoon that the service was complete and that I could pickup the vehicle Friday. I explained that I was busy and could not pick it up until Saturday morning. On Saturday morning my vehicle was ready and waiting. It had even been washed. I appreciated that wash since my vehicle was covered with pollen when I brought it in. More

Gold Standard!! I recently purchased a car form another dealership about less than 10 miles west of here. I was disappointed with the experience so m expectations wer I recently purchased a car form another dealership about less than 10 miles west of here. I was disappointed with the experience so m expectations were quite low coming to Westside. I was blown away with how truly human the experience was. More than just a win-win (which would have been just fine) engagement, Mike and the team made it all about me and being more that really comfortable with the purchasing experience. I can honestly say I was not on-site a minute more than was necessary. I will always look to Westside for my next car and will direct there anyone who listens. More

Excellent Customer Service John and Scott provided us with excellent service from the beginning to end. John is very knowledgeable with the Lexus cars. The both of them will f John and Scott provided us with excellent service from the beginning to end. John is very knowledgeable with the Lexus cars. The both of them will find the answer for you if they don't know the answer off hand. They listened to our needs and found the car that we liked. Our car buying experience was seamless. Thank you. More

Poor service 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 s 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 sc430). After working my job of 30 years, I even sold cars for 2 years and own several classic cars. So my point is I know cars and the cars business. Saying that I must say the service I got form Westside Lexus is the worst I have ever had. I live in St. Louis and found a low mileage 06 Ls430 (50,074). The service history was excellent, the car fax was clean, and it even was a 1 owner car that was regularly served at Westside Lexus. The car was for sale at MBK Auto Group (they purchased it from Westside Lexus.). I had them send me a copy of the title, and was able to find and talk to the original owner, who assured me the car had never been in a accident or flooded. So, since the car was regularly served at Westside Lexus I ask MBK would that take it to them and have it checked out for me. THEY HAD NO PROBLEM TAKING IT THERE. So, my next step was to call Westside and explain to them that I was having the car brought to them, and I live in St. Louis, and to really look the car over for me. So, I agreed to have the a oil change which came with a "WORLD CLASS INSPECTION". (Since owning Lexus cars, this is always done and recommendations are given with service). Once the car arrived, I was given a call to let me know it was there, and a day later to let me know the service has been done. I was told that it was really a nice car, and what they "observed", was: washer fluid low, next service check brakes, Throttle body is clean, and all tires require inspection next service. I even asked the service guy would you buy this car, and he replied, Yes I would. So feeling good about the car I paid for the service, and notified MBK that the car was finished, and for them to set up shipping. Here where things get interesting........ When the shipping guy dropped the car off it had 51,001 miles on it ( 27 MILES SINCE LEAVING THE DEALERSHIP). When the car arrived it was around degrees, so I let it run for a while and checked it. The first thing I noticed was a burning oil smell. Next, I noticed the cars heat never got warm. So I left for work, and checked the radiator the next day and found the overflow BONE DRY. I also noticed oil spots in my drive way. So, now I'm getting worried. So I called the Lexus dealer here and set up an appointment (could not get me in for a week). I noticed it was leaking oil pretty bad (Made a mess of my driveway). So I watched the oil level closely, and waited for my appointment day. Since I would need a safety inspection I told them to go ahead and do it (this is the same inspection and printout that should have been done at Westside.) After looking over the car they called me into the service area and this it what they found: (I video recorded everything) 1) Replace right front lower control arm bushings $597 2)Found both valve cover gaskets leaking $600 3)Hood struts no longer supporting the weight of hood $468.88 4) Recommend timing belt and water pump based on manufacture standards regarding Time. $1525 5)Replace front and rear brakes $437.00 x2 6)Found coolant reservoir/radiator low 7) FOUND DRAIN PLUG TO BE FINGER TIGHT AND LEAKING OIL. All together $4438.79 Now if they would have did what the Lexus Dealership did here in St. Louis I would have had the option of backing out of the deal, get the car at a reduced price, or have the selling dealership fix the problems. So, this is when things got worse. I called and talked to the service manager for a hour, and he stood by the fact that "we don't do pre- purchase inspection". I understood that, but what about the as stated "World CLASS INSPECTION" you did. His reply was that is not an inspection! I'm thinking ARE YOU SERIOUS!!!!!!!!!! Next, I talked to Brett Aldrige, and his reply was: "In the 27 miles that was put on the car between the car leaving here and arriving to you, we have no idea what was done to the car. The shipping company could have pulled the car from the trailer and unloosened the drain plug". ------ When he made that statement I ended the conversation with him.----- I guess they took the anti freeze from the radiation as well! This is a case of someone in service dropping the ball. Instead of just admitting the mistake, and helping out the customer, they choose to do nothing. Some one just went down the "Passed Tasks" list and check off things, and did not check them. And if this was done to my car, I"m sure its gonna happen again. So, now I'm dealing with Lexus customer service. Monique was very nice, but informed me there is nothing they can do since the dealership is not owned by Lexus. Next, I talked to the service manager here in St. Louis, and he is going to see if he can help in anyway. But as far as the service I got from Westside Lexus, if was the worse, and far from what I used to when dealing with L More

Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More

Service Very professional customer service. The service was on schedule. The whole process was very efficient. I actually enjoy coming to the dealership Very professional customer service. The service was on schedule. The whole process was very efficient. I actually enjoy coming to the dealership to get my vehicle serviced. More

Professional service department Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice to deal with a professional group of people. Always a pleasure to deal with Laura Brown, professional, efficient, helpful and friendly. More