2,912 California Used Car Dealers

Service person, was on top of the necessary repairs and - BERNARDPALK

Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..

There was no pressure with the sell. - sseabee1

There was no pressure with the sell. Ernesto was the agent and counted around and went to the Valley to get the color and make wanted. Super professional.

I had an excellent experience leasing my new Subaru! - KRISTADLJ

I had an excellent experience leasing my new Subaru! The process was smooth and straightforward, with clear communication and no surprises. The entire staff was knowledgeable, patient, and attentive, ensuring I found the perfect vehicle to meet my needs. I couldn’t be happier with my new car and the top-notch service I received. Highly recommend!

Bought a car yesterday and today I'm already getting a - joseph.stankey

Bought a car yesterday and today I'm already getting a rental because the car needs service due to the $2500 monitors that are mounted in the seats don't work. Most expensive car on their lot and it doesn't work. UPDATE: Picked up my car yesterday and op-checked it today. Still doesn't work correctly. ALSO, haven't been able to contact the manager who replied to this review. Business ethics are becoming to be questionable. Contacting a lemon law lawyer. UPDATE: October 28th today and the BRAND NEW Carnival I purchased is still in the service department. They said they need a Kia Engineer to figure out the problem. Unbelievable. 👎UPDATE: November 6th. Still no car and no answers. Dealership said they would pay my first car payment for my troubles BUT that was an absolute lie and I ended up paying it myself. I even added the photo here to show how they totally conned me into believing them and scribbled some xx on a document to shut me up. Absolutely unprofessional. UPDATE: December 9, 2025: Still dealing with xx from this dealership and they STILL HAVEN'T MADE THE PAYMENT THAT THEY PROMISED. STILL DEALING WITH A LEMON LAWYER AS WELL.

Very fast and efficient service. - Mario.zugasti

Very fast and efficient service. The picked up and dropped off my truck all dome the same day! Thank you.

I had a very disappointing experience during my recent - manmohan

I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.

Fantastic! - alanpitell

Fantastic! Best car buying experience in my 74 years. Very pleased with Juan Valenzuela assistance and knowledge. He found exactly what I was looking for in a pre-owned vehicle. This car buying experience couldn't have been any easier. Thank you Juan, David, and John.

I had an amazing and truly professional experience from - mayawynter

I had an amazing and truly professional experience from start to finish. Michael was an outstanding car salesman—knowledgeable, patient, and incredibly respectful. He took the time to explain every detail, answered all my questions honestly, and made the entire process smooth and stress-free. I never felt pressured, only supported. I highly recommend working with Michael Johnston if you want excellent service and a great car-buying experience.

Chris was quick to respond to my online inquiry. - Jess

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

I bought the new car smoothly, enjoyed the first service - jiecheng.han

I bought the new car smoothly, enjoyed the first service right on schedule and was impressed by their professionalism.

Three weeks ago, I brought my vehicle in for a safety - Norma

Three weeks ago, I brought my vehicle in for a safety recall update. During the service I was informed my car needed alignment. Since I had just gotten new tires and alignment at a different shop, I declined the $235 fee. I was asked for a rating and I explained to the tech Ivan why I didn’t want to write a review since I was being asked to pay a fee that was not needed. He became defensive stating he is not trying to sell additional services, and said he would have his manager call me. He also stated I should not bring my vehicle back to that dealership. While I sent a few messages asking to speak to higher departments explaining the situation, I didn’t get a response from them, only from Alex. Yesterday after the 4th request to write a review, I finally wrote the review explaining the reason for my rating. Alex Silva emailed me and stated he had decided I couldn’t bring my car there anymore. In the past Alex Silva has been demeaning, disrespectful and insensitive to the needs of my personal situations. He also lied about multiple things, including proving me with a month’s payment for my vehicle when my brand new electric vehicle broke down with a propulsion episode and I was stranded without a vehicle and I had to get a rental that they later reimbursed after a wrote a review through Google. He also stated that I was abusive toward his staff, when everything was only communicated via email. If I had been abusive, there would be footage and there is nothing he can use to prove that. I reached out to the general manager Gregg Johnson and he called back and seemed receptive, he said he would call back today with more information. About an hour ago, he called without a real explanation and said that after some consideration, he and his team have decided that my 3 written reviews were not favorable to their department, he didn’t want me to come to his dealership again. He said he has the right to deny me service and that I need to seek somewhere else to go. He suggested Puente Hills, and said he wasn’t going to argue with me when I was explaining that I bought the vehicle there and I lived it the area. So clearly, you cannot be honest about the reviews here because if not you will be sent to a different location. So the real question is how factual is their rating if they can’t take credit for their faults. Be cautious with Volvo of Ontario, because they’re not who they claim to be, they have zero interest in their client’s opinions, only their ratings matter.

They are friendly and respectful and doing your request - Matloza190

They are friendly and respectful and doing your request on time, I really appreciate their support. Thanks

Bait and switch at service department. - joanvoight

Bait and switch at service department. Went in for tire rotation and suddenly they recommended several "services." We didn't have time to research them, but trusted the recommendation. Found out they were way overpriced and partially unnecessary.

I was very happy with the service I received at this - rhoda854

I was very happy with the service I received at this Carmax. The communication was excellent as I went through the loan and car buying experience and everything was explained to me well.

Just got a new car and within 1 week the check engine - enlightend4u

Just got a new car and within 1 week the check engine light came on . They are in no rush to fix and the receptionist was rude and non caring . They couldn’t get me in for a week . Service department does not do this type of service on a Friday, sat or Sunday ( give me a break …, so I have to miss work to bring my vehicle in .

I am very pleased with our overall experience. - GenSpin

I am very pleased with our overall experience. Our transaction was handled very professionally and efficiently.

Great staff very friendly and knowledgeable store was - Michelle

Great staff very friendly and knowledgeable store was clean and vehicle was ready for inspection

So easy to work with, easy to browse and order cars to - denise_mckown

So easy to work with, easy to browse and order cars to the store I preferred. Didn’t feel any pressure like a dealership. We could browse with ease, test drive easily. And the Sheena was awesome to work with, she stayed on top of everything when we finally narrowed it down. Highly recommend her!

This is my 2nd time buying a car at Carmax and it was a - charleenbearley

This is my 2nd time buying a car at Carmax and it was a great experience. Will do it again and again!

Dealership was able to honor Amazon deal. - BASSEM.NAIROUZ

Dealership was able to honor Amazon deal. They made the paperwork easy, and applied no pressure during sales. Jonathan from sales and Solomon from finance were very helpful and did their best to get me what I need.

They are awesome! - espyandrade

They are awesome! They are friendly! I recommend this dealership and personal are great! Thanks

Thank you Rafel for always taking care of my the needs of - PAULA

Thank you Rafel for always taking care of my the needs of ( Ms Sahsa) my truck. YIir the best. Paula

I got great attention at Norm Reeves Hyundai and drove - mnapoli643

I got great attention at Norm Reeves Hyundai and drove off with a great car. Tony was my sales person and he was a pleasure to do business with.

Derek and Peter took the time to place the order in the - mosessnchz

Derek and Peter took the time to place the order in the exact configuration that I wanted. They also did a great job keeping up communication during the manufacturing process.

Overall Experience: Negative 🔧 Parts & Diagnostics I - iyadomari17

Overall Experience: Negative 🔧 Parts & Diagnostics I received misleading information about my vehicle’s coolant system. Despite having recently replaced the radiator, water pump, and coolant reservoir, the service team insisted only that “the system needs cleaning.” This diagnosis felt fabricated and unnecessary. ⏰ Delays & Communication Although I had already received an email detailing all diagnostic findings and repair prices, they delayed returning my car. Each time I called, they told me it wasn’t ready—without explaining the hold-up. When I arrived, Christopher told me they were waiting on car issue information, even though I already had it, and when I asked about the price, Chris again said to wait, despite me possessing that information as well. 🗣️ Service from Christopher Christopher’s attitude was unprofessional. Each interaction involved vague excuses, poor follow-through, and no real answers. Rather than facilitating the process, it felt like obfuscation.

Excellent service from the courtesy driver Ed who drives - LIZZIELCCHENG

Excellent service from the courtesy driver Ed who drives me home every time I take my car for service, save me waiting there. He’s such a nice guy. Always open the door for me. A very delightful person and treat everyone with respect. I love seeing him there and feel lost if I don’t see him. A total gentleman !!!

I recently returned to Toyota for my car’s second service - Floria

I recently returned to Toyota for my car’s second service The shop was incredibly busy, yet I felt genuinely cared for throughout the experience. A particularly wonderful staff member assisted me again—her name storm she was the bright spot in a hectic day. She explained the process clearly, answered all my questions, and maintained a positive, energetic attitude that made a real difference. She’s the kind of person who makes customers want to come back, and her dedication doesn’t go unnoticed. I appreciate the store and the effort they put into taking care of customers. If I ever have any issue with my car, I’ll definitely return to see her. Thank you for the excellent service and for making a stressful day much better. You’re a wonderful representative for the shop. I also had the chance to meet the Toyota Service Manager in Redwood City. sorry, I forgot his name he used to work in Birlingham. He is incredibly humble, and I could sense that his leadership motivates the team to work hard and provide the best customer service. It’s clear that his approach helps create a positive experience for customers and staff alike. Floria

I’m writing to express serious concern over the recent - dorothy.a.barragan

I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

⭐⭐⭐⭐⭐ Great Service from a Wonderful Team We had a - stacykpyle

⭐⭐⭐⭐⭐ Great Service from a Wonderful Team We had a great experience at Covina Volkswagen, and the whole team made everything easy and stress-free. Lya, our sales agent, was kind, patient, and very helpful. She answered all our questions and never made us feel rushed. She really cared about helping us find the right car. Diego, the manager we worked with, was honest and clear. He explained things in a way that was easy to understand and made sure we felt comfortable with every step. George in finance was great too. He explained all the paperwork clearly and made the process quick and simple. Everyone worked together as a team, and it showed. We felt respected and taken care of the whole time. We would definitely recommend Covina Volkswagen to friends and family and would be happy to come back again.