650 Connecticut SRT Service Centers

I routinely bring my GMC truck for service to GMC of - MEMA

I routinely bring my GMC truck for service to GMC of Watertown and either Jeff or Ian always checks me in quickly and helps out in any way possible. They are definitely customer service oriented, willing to help each and every time. One time I had to remove my plow in order to get my truck serviced and they accommodated me so I didn't have to reschedule my service. These guys have been there for YEARS, indicating that they are a good company to work for... I like the consistency with the service department and the fact that they are very knowledgable about their vehicles. Reasonable pricing, excellent service; fantastic communication(s) they are 100% legit. Again, always willing to help and won't waste your time; I will only go here to service my truck - don't forget to ask if you have any points that you can use toward your bill! Whenever I have to go upstairs to buy parts, get a key made, or get my paint color code, the parts dept. guys are also on the ball, knowledgable, and very helpful. Thanks again.

Very friendly people in the service department. - barmarlee

Very friendly people in the service department. Accommodating, courteous and professional. Easy to deal with.

Had work done by Service department which was done on - Bogeyman

Had work done by Service department which was done on time and for a reasonable price.

Excellent service. - iloveeyore78

Excellent service. Super clean. Team dynamics are healthy and fun. They were on time and the waiting area clean/comfortable. Eric S. was my service advisor and did a great job explaining everything as well as checked for any recalls. Very pleased and grateful! We have had nothing but great experiences with both our sales representative, Mike Brown, and the staff. Highly recommend!

Excellant service - as usual, especially Paul. - DRH

Excellant service - as usual, especially Paul. Website logic needs a tweak based on waiting time.

Fair pricing with helpful staff. - kiwiexpat

Fair pricing with helpful staff. Staff is professional and provides consistently good service. Great inventory

We are 30+ year customers of Hyundai vehicles. - lakicjean51

We are 30+ year customers of Hyundai vehicles. We've never had a bad experience when Larry Plunkett was the Service Manager. Once he left, it was nothing but arrogant pushback from that department. However, moving ahead to a current visit to Hyundai for an issue on a new 2024 Venue that was purchased only 2 weeks ago, Aldo from the Service Department gets a 10 star review! He intervened when I was dealing with a couple of service guys at the front desk who wouldn't help me with a serious issue that I had with my newly purchased Venue. To elaborate on the two very unhelpful service men would be counterproductive, so I'm sincerely hoping that Hyundai Management acknowledges Aldo's for his exceptionally stellar customer service skills and his valuable work ethic and perhaps mention to the rest of his Service Staff that all customers deserve to be treated the way that Aldo treated us. Way to go Aldo! Your kindness restored my faith in a department within your company that has been a constant disappointment.

I love it - Rosbely02

Great costumer service ! I love everything great people great greeting . I will definitely recommend this place . Thank you .... Also Sharon was the best finishing the process. So friendly and helpful. Love it.

Michael fournier went above and beyond To help with my - donnachieppo52

Michael fournier went above and beyond To help with my car ignition problem yesterday Until he solved problem he is number one

Great service and an advocate for the customer - acurauser

There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friendly, knowledge and a great asset to the dealership.

Great Service and customer support. - norbp

Great Service and customer support. Luis was great at explaining the service and the charges. The car was returned nice and clean.

"Exceptional Service - 10+" - AudiA4

Mike is an exceptional service consultant!!! His professionalism, knowledge, and thoroughness had made our unbearable experience, truly a bearable one. We had purchased a used 2013 Audi A4 for our daughter (this was her dream car). A little over two months later, the engine blew. We weren't sure how all this would work out as we purchased the car from another dealer. Mike was very courteous and honest and worked diligently with the warranty company to get our car fixed. Never once was he frustrated or impatient with us. He would provide us with daily updates as to the status of our car. Thanks to Mike and the exceptional service he provided us, we will be taking our car to Audi of Wallingford for service!

Cartop luggage carrier installation - Tashmoo

Mark in the service dept. retrofitted my carrier so it would be secure and safe rather than just slapping it on. The manufacturer's brackets were not fitting correctly and he took all the time he needed to do the job right. I'm sure another service center would have allotted him a certain amount of time, but Joe insisted he take his time and do it correctly, rather than rush him onto another job. Mind you, this was at no charge to me. And I got a fantastic price on the entire carrier system. This is a small auto sales and service center that does things the right way. They are good people and I highly recommend them if you need a car (see Pat, I bought my Subaru from him) or you need some mechanical work done. They exemplify old school values and quality.

I had an issue over being charged for tire rotation when... - roddesmarais

I had an issue over being charged for tire rotation when it is offered free during first check-up. Owner called me back to apologize for misunderstanding. I thought that was great, that the owner quickly addressed the misunderstanding. He was extremely anxious to address the problem. He showed me he runs a company that cares about his loyal customers

Called in for a simple question and Luis in scheduling - Tonya.brown245

Called in for a simple question and Luis in scheduling went above and beyond. He walked me through my pro ess, answered all my questions without me having to ask. Also advised me of a few other things to be concerned with. Thank you Luis. It's very rare to find customer service reps that are so attentive to a customers need.

The best to work with, easy quick appointments . - MIKEP

The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.

Justin was very informative and professional. - Bonnie S.

Justin was very informative and professional. Thoroughly explained all work that needed to be done. Work was completed in a timely manner, very satisfied with all work done.

very good service - Shinoj

Dan is very friendly and provide excellent customer service whenever I visit the dealer. They are very proactive and listen to our problems and try to help us .

Cleice Beraldo was excellent! - Joao L

Cleice Beraldo was excellent! The experience exceeded my expectations in every way. Cleice assisted me with all my troubles and answered all my questions, it was truly a great experience. You won't be disappointed!