Title: Significant safety issue on new vehicle and - drafting
Title: Significant safety issue on new vehicle and unacceptable service
Review: "On October 21, 2025, my mother and I purchased a new Acura TLX from Delray Acura/Honda. We were pressured by sales staff (Jeff and AJ) to complete the sale without a test drive. Upon taking delivery, we discovered that multiple mechanical and safety features were disengaged and the vehicle was not properly prepared for sale, which presented a significant safety risk. The car was also delivered in an unclean state, with plastic wrap still inside.
When I returned to the dealership to address these safety concerns, a manager named Rob attempted to divert the conversation toward an unrelated window tinting issue. He used verbal pressure, claiming anyone involved with the tint would be fired. When I insisted on discussing the core safety issues—specifically, that the brakes and lane-assist mechanisms were not operating correctly—he refused to engage. He then entered my vehicle without permission as I was leaving. This behavior was intimidating and inappropriate, and I had to make a phone call to have him exit.
Ultimately, we were forced to take the new Acura to another dealership, Palm Beach Acura, to have the mechanics properly activated and demonstrated. Palm Beach Acura also professionally detailed the car. Delray Acura/Honda failed to deliver a safe, properly-prepared vehicle and refused to address serious safety concerns in a professional manner. Their management's conduct was unprofessional and showed a disregard for customer safety."
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