Excellent Dealership - cbrandyn1219
I had the opportunity to do business with Rick Witt, Joe Wilson and Brad Perry. All of them were straightforward, there were no gimmicks. I got a heckuva' deal and would highly recommend them to anyone out there looking for a great car buying experience!
Very pleased with the dealership!! - Duke D&K
My husband and I were looking for a used car, specifically a Subaru and found the perfect one for us with the excellent help of Mike Whitaker and Alex in the internet department.
It was our first time with Auto Plaza, which we found through USAA and we were very satisfied with the friendly and helpfull expertise there. Very recommendable place to shop for a car!
Best Car Buying Experience - JBanks
Great experience, words can not express how grateful I am for everything Darryl did for me. I've had bad experiences at dealerships before but this was the best experience to date!
2nd happy experience - Smason1213
This is the second time we have bought a car through 12K. We will come back again to get any other vehicles from them. Thank you a bunch
Our salesman Dave went above!! - Kbright178
It was so nice of Dave to make us feel secure with our purchase!
He went above and beyond thank you so much!! Would send anyone there!!
We just bought out 2nd car from Brothers Auto Sales. - Kristal
These guys are down to earth and honest. I feel like family when I'm in there and they have given me the best deal on my vehicles!!! They are awesome!! I will not go anywhere else!!
Great all around experience - Misty133
THANK YOU JOHN AND CHAMPION AUTO!!!!
I recently purchased a Lexus from Champion Auto. I love this car!!! It not only looks brand new; it drives like a brand new car. I had been going to different dealerships and had no luck and dealt with sales people who were not interested in helping me, especially the dealership down the road where I bought my previous car. This definitely was not the case at Champion. My sales person was John and he made this experience enjoyable and at put me as ease. John went above and beyond to help me get the car of my dreams... and the rest of the staff at Champion were extremely friendly and helpful and took the time and effort to work with me. I can't thank John and the staff there enough. You guys are the best!!! I will do business with Champion again and have already been telling my friends and family about what an awesome experience I had. If you are looking for a great deal and working with wonderful, go no further... Ask for John and you will not be disappointed. Thank you again guys!!!
Scott Saye best car salesman by far - Austinblakepayne
I worked with Scott Saye, he did a great job working with me to get the best price possible. He is a great person to buy from. He will answer your questions and be very thorough. When it is time to buy my next vehicle it will definitely be with Scott Saye.
Thank you guys so much - Sperry1133
Recently bought a F 150 from them and the entire process was painless. Truck is great and the people were even better. Will be back next time.
Select Auto in Frankfort Ky - Jwm25
I've bought several cars from here. I like that the salesmen aren't pushy. They don't mark up their prices like most dealerships. In fact, the vehicle I bought was marked under the average price from most dealers.
Wonderful Experience. - MW
They went out of their way to help us. Everyone was nice. Other lots wouldn't let us drive a truck by ourselves and Trice Hughes went out of their way to be friendly.
A very helpful experience - Fixitman1
Marc Andrews was very professional in helping me obtain a vehicle . Everything was explained and he worked hard a making sure every aspect of the details were understandable . I would recommend Marc as well as JD Byrider in purchasing a vehicle .
Great Salesmen Honest Get you What you Want!!! Tommy Gray - Melissa Brown
I recently stopped into 44 Automart where a was looking for a nice used SUV I meet a salesmen name Tommy Gray he was very helpful and full of Info!! Tommy showed me 3 to 4 Suvs I was looking for a full-size Suv I look at the Tahoe a Yukon and a Escalade, Tommy was helpful in all three and for once I actually Valued and trusted his opinion!! I was lost I didn't know which one I like the most so Tommy ask me what I really need after I told him he said honestly I don't think you need the Escalade its the most expensive and just like the other ones (I was shocked he didn't want to sell me the expensive one!!) After about a hour and half of test driving all three I decided that I wanted the Yukon it was in my budget and Tommy didn't try to upscale me something out of my budget! So then we went inside and started to work a the numbers Tommy was very helpful thru the whole process!! I got exactly what I wanted cheaper then what I wanted which was awesome!! I will go back to Tommy and sent all my friends and family to Tommy he was great and very helpful!!! Give him a call if you need a good car and want to work with someone honest!!
had a wonderful,wonderful experience. - pamand steven
We had a wonderful experience. stone and the entire staff were absolutely amazing! we purchased a great car with great payments. and the added bonus WARRANTY!!!! on a used car!!! Love it! Anyone in need, go there first, u will be treated fairly.
Best Car Salesperson - North and South
This was a good experience. I really appreciated Nikki's interest and kindness in answering questions, working things through with me, etc. I would definitely recommend anyone buying a car through Nikki. She's great!
POOR SALE AFTER THE SALE - Justice22
The worst Person ever sitting behind a Desk Dare Not call him a TRUE salesman HERMAN WESLEY We came from Atlanta to Lexington only to find the car dirty and needing repair in less than 5 hours after we took possession of course we contacted the dealership and basicaly was told that this was our problem. Kenny and Josh act like they care but it is just a FACADE. Do yourself a favor and GOOGLE DRIVE TIME AND THEIR Warranty AVEREX before going in . To present we have not heard a word from Drive Time In Lexington once you leave this dealership you are nothing to these people just a sale. I Think we all can find 22% interest any where so they are doing nothing special what they don't tell you is that there is no inspection as they advertise and the warranty company will take their time getting to the repair shop to inspect your vehicle while they figure out whats covered and then the process goes as follows the inspector whom has DT interest at heart types up a report sends in to AVEREX they look at it at some point and then hopefully approve it meanwhile you are out of a Vehicle . All while they are saying we offer rental reimbursement at 25.99 a day so now you are out of money until whenever they decide to pay this back to you. Again Stay away from any Dealership where after you walk out of the door you nothing. HERMAN WESLEY
Used car salesman gets bad name yet AGAIN!!!! - Jheleringer
This is for the Craig & Landreth Crestwood, KY Jeep, Chrysler... My wife & I went out there 3 times & wait until y'all here this!!!.. I'm a family man, father of 3 w/ a great hard working wife!!.... Chad, the "salesman" acted like he was our Best Friend... He offers me a soda each time to me, said ALL the right things & seemed like a Very Nice Guy!!... We went on 2 test drives & spent a lot of time w/ him... We had some credit issues & when we zeroed in on a car late Saturday he said he'd run it for financing & get right back w/ us first thing Monday!!.. We felt great but then Monday came & went..... Nothing..... Crickets..... Then we called their finance manager; Connie, who was quite nasty like she hated her job & didn't want to be there!!... Finally we found out we were approved to put $3000 down..., then we received many many letters of creditors reviling that they had "shotgunned" out my wife's credit app to many, many lenders... Stacking up a ton of inquiry's on her already marginal credit profile... Tanking her score down over 30 points!!!!!..., But this is what REALLY pissed us off; We received a "counter offer" from Commonwealth Credit Union... In a nutshell the car we applied for was approved & we were told it was approved only if we could put $3000 down so we pulled back....
Came to find out, only because we called the credit union.,, this dealership was trying to stick it to us... Gouging us for the $3000 above market/fair price!!!! These crooked people were trying to sell us a car for 115% of fair market value!!!!! ... We all know there's a Great reason why used car salesman have such a deplorable reputation????!!!! Thanks for nothing Chad & Connie!!... Hope y'all sleep tight tonight knowing you tried to screw this family over!!!
would buy again from these guys! - jerry b
bought a used 2013 Cadillac CTS from them. Jeff Payne did just what he said he would do. they even put the car on the lift so I could inspect the under side. Most places will not do that. Very laid back no pressure type of place.I had a very positive experience with them..
thieves - I know
This car lot rips people off all the time. They know the cars have problems before they go on the lot. There have been many instances where a transmission is going out and they say just put it on the lot and when someone buys it we will just add the repair to their loan so we don't have to fix it. They are legally supposed to sell repos at auction but nobody is allowed to go to this supposed auction or see the vehicles they are supposed to be bidding on. So what they do is bid the car back in for a few hundred dollars then get a repo title and put the car back on the lot for sale and then sue the customer. If anybody goes to these fake auctions they will be told it is a silent auction and they have to put in a bid and they aren't allowed to see the vehicles they are bidding on. They do this so they can lie and say they have been out bidded. They put the car through the body shop to get bondoed up and painted then it goes to detail and then it goes back on the lot. They also keep copies of every key to the customers cars and keep them in the customers file for repoes this is also illegal. When a customer pays the car off they will deny having a copy of the key and just throw it away. I can go on and on but these people are evil. They rip off every single customer they get. If u actually get lucky enough to get a decent car then chances are if you buy another 1 it will be a complete piece of xxxx.
Disappointed - Kelly Hillard
I recently purchased a Mercedes GL 550 from Tapp Motors. Over the years my family had done a lot of business with Tapp and I felt that purchasing a vehicle would be a decent experience. However within two weeks of my purchasing the vehicle, it broke down and the power steering went out. I began experiencing problems with the steering almost immediately but never thought that it would completely break down. It was obvious that the problem existed at the time I bought the car. I immediately contacted Tapps who said they would take the vehicle to get it fixed. After I was without my car for an entire week, I finally received a phone call from the mechanic stating it was ready and that Tapps would be covering the cost replacing the power steering pump. Unfortunately 30 minutes later I receive a call from our salesman that we would have to pay the labor on the repairs because they don't warranty their vehicles. Had the car broke down months after I had it, this might be justifiable, but it was within weeks. When I tried to explain this to our salesman he simply stated that once it drives off the lot, they are no longer responsible. It is unfortunate that this is the type of customer service they feel is acceptable especially as a local business. I paid for the repairs but I don't think that I should have to have paid for anything, they sold it to me with the issue. This is the first and last vehicle I will purchase from them. Customers beware that customer service and customer retention is obviously not high on their priority list. They must be fine with a one and done customer!
por poor poor - tom
used to be good --now overpriced with high pressure sales staff and poor trade in values-- got better deals in new cars at any other dealer over carmax used cars-- poor service
Scam outfit. Do not believe what you read about auto online. - Ohmark
I read the review of the Mazda above with interest. I bought a Jaguar through eBay from this outfit. I guess Doug tells everyone the same story! Had it shipped and it was not as it was presented. Was told no wrecks and just a little interior wear and such. The paint job on the front bumper could have been done as well with a brush. The other damage was evident in the rear since nothing is aligned or fits properly. He said he lost money on the deal... The interior was clean but nothing works correctly. He said he would have kept it for himself when I called to get resolution about how they misreprented it online but it was too fast and he didn't want to get ticketed. He was absurd in his demeanor. Run away from these folks as fast as you can. Karen, on the other hand was always pleasant on the phone, bless her heart for having to work at such a scam outfit.
Only trust your eyes - Just a cable guy
I saw a vehicle online and called to inquire about it as I lived 2.5 hours away. "Great truck, no rust, good paint job" were some of the comments that I was given. Drove the 150 miles to see the vehicle. What a piece of junk! Dented bumper, rust everywhere and one fender did not even match. Obviously a wrecked truck. Mislead is an understatement. Salesman laughed it off as "that's why it is so cheap". Five hours of my wasted time is not funny to me! BEWARE!!!
In process of buying car from them, they sold it to another - WildcatsFan
Test drove a car. Negotiated a price several days later. Talked with operations manager John Brook three times on day of purchase. Purchased car insurance for this car. Took time off work. Showed up with nephew so we could drive both cars back. Arrived as car was in process of being sold to another person. Was told to wait around because that deal was not done. Waited until it was, indeed, done. Left in time to see woman drive off in car I was there to purchase. Cars of Kentucky - family business that will treat you right.... unless they get a better offer.
Do not buy here. - liand2040
When we checked out a 2006 Chevy Malibu here - it looked great - drove great on the test run, and it was priced for about $5,000.
As soon as I drove it off the lot (after I filled it up, mind you -- it was left on E for a reason) it had issues. It began to make strange noises coming from what seemed to be the drivers front side under the wheel. I took it straight away to a tire place across the street and they told me that whoever sold it to me replaced half of what needed to be replaced and left the rest to us. We signed a "buy as is" contract so we (my dad & I) couldn't go back and complain.
Several months later now, I'm STILL having issues with the car. I've had the breaks changed (which were almost out) as well as those things near the tire replaced. It's left me stranded several times - and yet when I first got it - it seemed fine. The whole dang computer is having issues... and the guy who worked on it informed us that it was in a rather serious wreck that could have triggered the whole onset of the problems. There are also RECALLS that had been put out for this particular model that could have been fixed before being sold - that were not fixed. More time lost for me.
DO NOT BUY FROM THESE PEOPLE. THEY SEEM FRIENDLY BUT THEY WILL CHEAT YOU OUT OF YOUR MONEY. They didn't have a lot of answers to questions my dad had either. Their "I don't know" - I'm sure, wasn't one of ignorance.
The worst dealer on the planet - Jay2121
Don't even think about buying a vehicle at Stigers. Bought a truck and in less than 50 miles the transmission was shot! $3500 repair bill and no help. Bryan Arnett says he is honest on the web site. Don't believe it for a second!
Avoid avoid avoid!!!!! - RE
I'm sorry I had to give this even one star. The car ran for a day, and then was in and out and in and out of their shop for three weeks. No loaner offered and no reimbursement on two tow truck bills. When the deal fell through (duh!) they took WEEKS to return the down payment or the title of the car traded in. The WORST.
Poor customer service - Whitetig26
Dealership had difficult time managing needed paperwork and had sent texts to request information. Never a call which was not professional. Mixed up phone numbers and kept texting me but was trying to reach the main applicant. Sent threatening text today that they were coming to get my sisters car if she did not provide them with information they already had. Dealt with Jobnny... Would not recommend this dealership to anyone. Seems like they get people with bad credit and feel they can treat them less than others. Also received a voicemail from Tanisha requesting for my finance application. When I called back, she insisted she didn't call me. Very disorganized.
Worst experience ever go to Mazda Oxmoor! - Valphil2006
This place is a joke! I highly recommend not going here and go to Oxmoor Mazda! It was the worst car buying experience ever I should have known better!
bought a used jeep - Sherri v
Bought a used jeep broke the next day,gave me another jeep,has broke down numerous times, in their shop twice,last time,thought I was going to trade it in for another more reliable vehicle, they actually delivered back to my house, no explanation, just handed over the key,later I discovered they broke my driver's seat,they fraudulently wrote up the contract by writing down wrong mileage, it had too many for finance company to approve,and after I discovered seat was broken and jeep brought back to me,no one will talk to me or answer emails, I am also disabled, and feel like I am taken advantage of
Sales and Finance Manager
Richmond Car and Truck Center