Like dealing with family - Darlene Jackson
I am 68 yrs. young and have bought a few cars in my lifetime..mostly new at the time of purchase. So, I was a bit apprehensive about buying a used car, alone, and getting something that I could afford and trust. Tall order for the amount of money I had to spend. The fellas who took care of me treated me like I was their Mother. Not only did they sell me an excellent vehicle, but they went above and beyond what was asked of them to be certain that my purchase would be as safe and reliable as they could make it before I drove it off the lot. I had heard from others about how good this dealership is to do business with and I am an absolute believer. I would recommend Richmond Car and Truck to anyone looking for excellent and caring service. Best car buying experience I've ever had. When I get ready to upgrade, I will be back!
Purchased 2007 White Odyssey Van from Mike Whitaker - Daniel P.
most everything about the transaction went well. Mike was very curious and expedient. Very knowledgeable about the car. No high pressure sales techniques. very quick trip through the finance department. All documents well explained.
Best Car Buying Experience - JBanks
Great experience, words can not express how grateful I am for everything Darryl did for me. I've had bad experiences at dealerships before but this was the best experience to date!
Nice people, nice place to buy your next car from! - Bigjim64
I bought my next car for my son from 12k and under motors , I went on where else but here since I had a great luck on my previous car I bought a few years ago, and I seen them grown a lot since they started, you tell them what you want and they make it happen with no hassle, give them a chance and you will not be disappointed.
Our salesman Dave went above!! - Kbright178
It was so nice of Dave to make us feel secure with our purchase!
He went above and beyond thank you so much!! Would send anyone there!!
We just bought out 2nd car from Brothers Auto Sales. - Kristal
These guys are down to earth and honest. I feel like family when I'm in there and they have given me the best deal on my vehicles!!! They are awesome!! I will not go anywhere else!!
Great all around experience - Misty133
THANK YOU JOHN AND CHAMPION AUTO!!!!
I recently purchased a Lexus from Champion Auto. I love this car!!! It not only looks brand new; it drives like a brand new car. I had been going to different dealerships and had no luck and dealt with sales people who were not interested in helping me, especially the dealership down the road where I bought my previous car. This definitely was not the case at Champion. My sales person was John and he made this experience enjoyable and at put me as ease. John went above and beyond to help me get the car of my dreams... and the rest of the staff at Champion were extremely friendly and helpful and took the time and effort to work with me. I can't thank John and the staff there enough. You guys are the best!!! I will do business with Champion again and have already been telling my friends and family about what an awesome experience I had. If you are looking for a great deal and working with wonderful, go no further... Ask for John and you will not be disappointed. Thank you again guys!!!
Scott Saye best car salesman by far - Austinblakepayne
I worked with Scott Saye, he did a great job working with me to get the best price possible. He is a great person to buy from. He will answer your questions and be very thorough. When it is time to buy my next vehicle it will definitely be with Scott Saye.
Thank you guys so much - Sperry1133
Recently bought a F 150 from them and the entire process was painless. Truck is great and the people were even better. Will be back next time.
Great experience at jd byrider - Chevygirl
I came in on October 21 and Kristi the program consultant at J.D. Byrider was absolutely amazing to work with she listened to my needs and got me into a car with a down payment and monthly payment I was comfortable with! The staff stayed open hours past closing with me and two other customers. David Hodgens was thorough in explaining the financial part of buying my 2009 Chevy cobalt; he made the terms easy to understand and set up my payments to come directly out of my checking account which is most convienent for me. Wonderful hard working staff! Will definitely be recommending J.D. Byrider!
Went to Buy Vehicle - lamoin777
Went to purchase a new vehicle, but i still truly still loved my existing vehicle, after Lexington Auto Gallery recommended service, my baby runs like new again. They didnt get a new sale, but will forever have a customer.. Wait
Another satisfied customer - Catfan
This family business practices what others preach, "straight talk and fair dealing". They over deliver and under promise and have earned an enviable reputation in this community.
Wonderful Experience. - MW
They went out of their way to help us. Everyone was nice. Other lots wouldn't let us drive a truck by ourselves and Trice Hughes went out of their way to be friendly.
Marc Andrews Really Took Care of Us!!!! - Thomastb
We really needed a second car ! We came to Marc and we're super picky, but he stuck it out and got us in a great car we needed badly. We let him know the things we needed and he guided us to the car we wanted. Customer service was great Marc Andrews and Robbin Wirzelbarcher from CNAC really helped us at getting the guy purchased.
Great Salesmen Honest Get you What you Want!!! Tommy Gray - Melissa Brown
I recently stopped into 44 Automart where a was looking for a nice used SUV I meet a salesmen name Tommy Gray he was very helpful and full of Info!! Tommy showed me 3 to 4 Suvs I was looking for a full-size Suv I look at the Tahoe a Yukon and a Escalade, Tommy was helpful in all three and for once I actually Valued and trusted his opinion!! I was lost I didn't know which one I like the most so Tommy ask me what I really need after I told him he said honestly I don't think you need the Escalade its the most expensive and just like the other ones (I was shocked he didn't want to sell me the expensive one!!) After about a hour and half of test driving all three I decided that I wanted the Yukon it was in my budget and Tommy didn't try to upscale me something out of my budget! So then we went inside and started to work a the numbers Tommy was very helpful thru the whole process!! I got exactly what I wanted cheaper then what I wanted which was awesome!! I will go back to Tommy and sent all my friends and family to Tommy he was great and very helpful!!! Give him a call if you need a good car and want to work with someone honest!!
i love my jeep - Debbie
it was the best car buying experience i ever had, the finance manager was so helpful he worked with my situation as a limited income where i can afford my payment, thanks crown
had a wonderful,wonderful experience. - pamand steven
We had a wonderful experience. stone and the entire staff were absolutely amazing! we purchased a great car with great payments. and the added bonus WARRANTY!!!! on a used car!!! Love it! Anyone in need, go there first, u will be treated fairly.
Best Car Salesperson - North and South
This was a good experience. I really appreciated Nikki's interest and kindness in answering questions, working things through with me, etc. I would definitely recommend anyone buying a car through Nikki. She's great!
POOR SALE AFTER THE SALE - Justice22
The worst Person ever sitting behind a Desk Dare Not call him a TRUE salesman HERMAN WESLEY We came from Atlanta to Lexington only to find the car dirty and needing repair in less than 5 hours after we took possession of course we contacted the dealership and basicaly was told that this was our problem. Kenny and Josh act like they care but it is just a FACADE. Do yourself a favor and GOOGLE DRIVE TIME AND THEIR Warranty AVEREX before going in . To present we have not heard a word from Drive Time In Lexington once you leave this dealership you are nothing to these people just a sale. I Think we all can find 22% interest any where so they are doing nothing special what they don't tell you is that there is no inspection as they advertise and the warranty company will take their time getting to the repair shop to inspect your vehicle while they figure out whats covered and then the process goes as follows the inspector whom has DT interest at heart types up a report sends in to AVEREX they look at it at some point and then hopefully approve it meanwhile you are out of a Vehicle . All while they are saying we offer rental reimbursement at 25.99 a day so now you are out of money until whenever they decide to pay this back to you. Again Stay away from any Dealership where after you walk out of the door you nothing. HERMAN WESLEY
one great expeirence after another - DCServices
Myself and several members of my family have bought vehicles from Tom. Each time we were more than satisfied. All his cars are in top shape for used vehicles and are serviced before they hit the lot. When he didnt have what we were looking for he found it for us. after the fact he didnt try and milk us for finders fees or any of that nonsense other dealers do. All said this is the best place for honest used cars, trucks, and SUV. I suggest everyone go to Tom Leis
Satisfied for over 15 years! - TracyC
I have bought many vehicles from C&L for over 15 years and the service has ALWAYS been exceptional! Staff and the leadership team made the process smooth and provided EXCELLENT customer service. So before purchasing your next vehicle, whether NEW or USED stop by C&L and checkout their inventory. Over 800 cars, trucks and SUVs in stock. You don't see what your looking for, Joey Craig will find what your looking for. Great place to buy your next vehicle!
would buy again from these guys! - jerry b
bought a used 2013 Cadillac CTS from them. Jeff Payne did just what he said he would do. they even put the car on the lift so I could inspect the under side. Most places will not do that. Very laid back no pressure type of place.I had a very positive experience with them..
thieves - I know
This car lot rips people off all the time. They know the cars have problems before they go on the lot. There have been many instances where a transmission is going out and they say just put it on the lot and when someone buys it we will just add the repair to their loan so we don't have to fix it. They are legally supposed to sell repos at auction but nobody is allowed to go to this supposed auction or see the vehicles they are supposed to be bidding on. So what they do is bid the car back in for a few hundred dollars then get a repo title and put the car back on the lot for sale and then sue the customer. If anybody goes to these fake auctions they will be told it is a silent auction and they have to put in a bid and they aren't allowed to see the vehicles they are bidding on. They do this so they can lie and say they have been out bidded. They put the car through the body shop to get bondoed up and painted then it goes to detail and then it goes back on the lot. They also keep copies of every key to the customers cars and keep them in the customers file for repoes this is also illegal. When a customer pays the car off they will deny having a copy of the key and just throw it away. I can go on and on but these people are evil. They rip off every single customer they get. If u actually get lucky enough to get a decent car then chances are if you buy another 1 it will be a complete piece of xxxx.
Disappointed - Kelly Hillard
I recently purchased a Mercedes GL 550 from Tapp Motors. Over the years my family had done a lot of business with Tapp and I felt that purchasing a vehicle would be a decent experience. However within two weeks of my purchasing the vehicle, it broke down and the power steering went out. I began experiencing problems with the steering almost immediately but never thought that it would completely break down. It was obvious that the problem existed at the time I bought the car. I immediately contacted Tapps who said they would take the vehicle to get it fixed. After I was without my car for an entire week, I finally received a phone call from the mechanic stating it was ready and that Tapps would be covering the cost replacing the power steering pump. Unfortunately 30 minutes later I receive a call from our salesman that we would have to pay the labor on the repairs because they don't warranty their vehicles. Had the car broke down months after I had it, this might be justifiable, but it was within weeks. When I tried to explain this to our salesman he simply stated that once it drives off the lot, they are no longer responsible. It is unfortunate that this is the type of customer service they feel is acceptable especially as a local business. I paid for the repairs but I don't think that I should have to have paid for anything, they sold it to me with the issue. This is the first and last vehicle I will purchase from them. Customers beware that customer service and customer retention is obviously not high on their priority list. They must be fine with a one and done customer!
por poor poor - tom
used to be good --now overpriced with high pressure sales staff and poor trade in values-- got better deals in new cars at any other dealer over carmax used cars-- poor service
Bad car lot. - Carol Scifres
I purchased a vehicle from cliff and sons. The vehicle was not what it was advertised to be. I paid over $23,000 cash for a vehicle ton 8-31-16 that I've already spent $800 on and it is still sitting in my driveway because it has other issues that I have to save for to get fixed. The vehicle was not in their name and never inspected by the jefferson county sheriff as all vehicles are supposed to be inspected before sold in the state of ky. Currently, the temp tag is expired and I cant get it inspected without a title which I don't have. These people are crooked and you should never buy a vehicle from them.
Scam outfit. Do not believe what you read about auto online. - Ohmark
I read the review of the Mazda above with interest. I bought a Jaguar through eBay from this outfit. I guess Doug tells everyone the same story! Had it shipped and it was not as it was presented. Was told no wrecks and just a little interior wear and such. The paint job on the front bumper could have been done as well with a brush. The other damage was evident in the rear since nothing is aligned or fits properly. He said he lost money on the deal... The interior was clean but nothing works correctly. He said he would have kept it for himself when I called to get resolution about how they misreprented it online but it was too fast and he didn't want to get ticketed. He was absurd in his demeanor. Run away from these folks as fast as you can. Karen, on the other hand was always pleasant on the phone, bless her heart for having to work at such a scam outfit.
Only trust your eyes - Just a cable guy
I saw a vehicle online and called to inquire about it as I lived 2.5 hours away. "Great truck, no rust, good paint job" were some of the comments that I was given. Drove the 150 miles to see the vehicle. What a piece of junk! Dented bumper, rust everywhere and one fender did not even match. Obviously a wrecked truck. Mislead is an understatement. Salesman laughed it off as "that's why it is so cheap". Five hours of my wasted time is not funny to me! BEWARE!!!
In process of buying car from them, they sold it to another - WildcatsFan
Test drove a car. Negotiated a price several days later. Talked with operations manager John Brook three times on day of purchase. Purchased car insurance for this car. Took time off work. Showed up with nephew so we could drive both cars back. Arrived as car was in process of being sold to another person. Was told to wait around because that deal was not done. Waited until it was, indeed, done. Left in time to see woman drive off in car I was there to purchase. Cars of Kentucky - family business that will treat you right.... unless they get a better offer.
Do not buy here. - liand2040
When we checked out a 2006 Chevy Malibu here - it looked great - drove great on the test run, and it was priced for about $5,000.
As soon as I drove it off the lot (after I filled it up, mind you -- it was left on E for a reason) it had issues. It began to make strange noises coming from what seemed to be the drivers front side under the wheel. I took it straight away to a tire place across the street and they told me that whoever sold it to me replaced half of what needed to be replaced and left the rest to us. We signed a "buy as is" contract so we (my dad & I) couldn't go back and complain.
Several months later now, I'm STILL having issues with the car. I've had the breaks changed (which were almost out) as well as those things near the tire replaced. It's left me stranded several times - and yet when I first got it - it seemed fine. The whole dang computer is having issues... and the guy who worked on it informed us that it was in a rather serious wreck that could have triggered the whole onset of the problems. There are also RECALLS that had been put out for this particular model that could have been fixed before being sold - that were not fixed. More time lost for me.
DO NOT BUY FROM THESE PEOPLE. THEY SEEM FRIENDLY BUT THEY WILL CHEAT YOU OUT OF YOUR MONEY. They didn't have a lot of answers to questions my dad had either. Their "I don't know" - I'm sure, wasn't one of ignorance.
Richmond Car and Truck Center
Sales and Finance Manager