Excellent Customer Service - Sarah
Thomas and Brad worked very hard today making sure I was satisfied with my purchase. They were friendly, laid back and easy to work with. I would recommend them to anyone looking for a nice used vehicle.
Not just a great place to buy the car! - Becca Brumlow
Not only is this a great place to buy a car but it's a great place to come back to when your car needs service! Not knowing a lot about cars I accidentally killed my breaks to the point there was literally nothing there anymore! When I took it in after my breaks started going out they provided quick and great quality service right then and there! I love everyone who works at this dealership and couldn't imagine going anywhere else!
Awesome experience! - Erika
If you are in the market to purchase a vehicle, I highly recommend and suggest you go to Glenn Nissan and talk to Darryl Bond. His no hassle friendly salesmanship made our experience go very smoothly. We knew exactly what we wanted and with his knowledge and expertise we were able to leave with an affordable,dependable, sharp vehicle!!! We were very pleased with the service and our purchase.
Outstanding customer service - Cmdsmith40
Outstanding customer service from The salesman to the store manager! Larry the salesman was awesome. Murad store manager was very helpful to ensure I drove off with the car that I wanted! They stand behind their product.
Our salesman Dave went above!! - Kbright178
It was so nice of Dave to make us feel secure with our purchase!
He went above and beyond thank you so much!! Would send anyone there!!
We just bought out 2nd car from Brothers Auto Sales. - Kristal
These guys are down to earth and honest. I feel like family when I'm in there and they have given me the best deal on my vehicles!!! They are awesome!! I will not go anywhere else!!
Thank you guys so much - Sperry1133
Recently bought a F 150 from them and the entire process was painless. Truck is great and the people were even better. Will be back next time.
It was awesome - Cjames91
It was a great experience. I highly recommend jd byrider. The service was great. Everyone really helped me with everything. They have really nice cars for reasonable prices.
Went to Buy Vehicle - lamoin777
Went to purchase a new vehicle, but i still truly still loved my existing vehicle, after Lexington Auto Gallery recommended service, my baby runs like new again. They didnt get a new sale, but will forever have a customer.. Wait
Great place - Jessie
Real calm place family owner not pushy to sell a car they also have warranty on all cars on the lot if your looking for a car this is the place
Awesome experience - Ky4life1103
Very knowledgeable salesmen here. I had an awesome time shopping around and very pleased with how I was treated! I definitely believe I will be back to look again and hopefully end up with a nice purchase! I will be recommending this place to all of my family and friends.
Went in to get a oil change - Natalia Gardner
The customer and was a great and Brian always get me in and out. The experience at JD Byrider has been wonderful. I love this place!
i love my jeep - Debbie
it was the best car buying experience i ever had, the finance manager was so helpful he worked with my situation as a limited income where i can afford my payment, thanks crown
It sounds like a great deal, but it's a big rip off! - Madaline2016
I've had my car for over a year now. I've paid over 7000$ in payments. But since the interest rate is so high amd other stuff they through in there I've according to them have only paid barley over 1500$ on it. It should be illegal for them to do this stuff. I got my car in 2015 and I won't have it paid off till may 2021. I pay 218$ every 2 weeks! Don't do it people! They rip you off!!!! All theyes want to do is trick you into buying a car that will end up costing you well over the value of the car as if it was brand new!
Gary Gentry= Salesman with integrity. - Paramedicdave
We went to Don Marshall to trade in our car and find a more economical, reliable, family car. We called salesman Gary Gentry ahead of time and let him know what we were looking for. He did his homework and when we showed up at the dealership he was on the case. He had researched his inventory and had several options that met our needs. When we wanted to see a vehicle he had it brought right up to the door and let us test drive anything we wanted. He knew the inventory and we felt like he was truly working hard to find us the perfect fit. He was honest about things he thought about the vehicles and we trusted his opinion. Best move we ever made. Gary will shoot you strait and work hard to make your experience the best it can be even after the sale. Highly recommend you do business with him when you get there and listen to his advice for the best car at the best price. Don Marshall will get my families business because they hire salesmen like Gary who care.
Worth the drive - Skip183
I spent several months looking for my next car. After comparing dozens of offers Within 150 miles have my home, Midwest Auto had the best offer by more than $500. Johnny and Chelsea we're flexible and willing to work with me through the details and definitely made it worth the 60-mile drive from Dayton.
POOR SALE AFTER THE SALE - Justice22
The worst Person ever sitting behind a Desk Dare Not call him a TRUE salesman HERMAN WESLEY We came from Atlanta to Lexington only to find the car dirty and needing repair in less than 5 hours after we took possession of course we contacted the dealership and basicaly was told that this was our problem. Kenny and Josh act like they care but it is just a FACADE. Do yourself a favor and GOOGLE DRIVE TIME AND THEIR Warranty AVEREX before going in . To present we have not heard a word from Drive Time In Lexington once you leave this dealership you are nothing to these people just a sale. I Think we all can find 22% interest any where so they are doing nothing special what they don't tell you is that there is no inspection as they advertise and the warranty company will take their time getting to the repair shop to inspect your vehicle while they figure out whats covered and then the process goes as follows the inspector whom has DT interest at heart types up a report sends in to AVEREX they look at it at some point and then hopefully approve it meanwhile you are out of a Vehicle . All while they are saying we offer rental reimbursement at 25.99 a day so now you are out of money until whenever they decide to pay this back to you. Again Stay away from any Dealership where after you walk out of the door you nothing. HERMAN WESLEY
one great expeirence after another - DCServices
Myself and several members of my family have bought vehicles from Tom. Each time we were more than satisfied. All his cars are in top shape for used vehicles and are serviced before they hit the lot. When he didnt have what we were looking for he found it for us. after the fact he didnt try and milk us for finders fees or any of that nonsense other dealers do. All said this is the best place for honest used cars, trucks, and SUV. I suggest everyone go to Tom Leis
Monster in the back - Truck 20
Worst experience of my life. We purchased a vehicle and on the way home it broke down. So we went back the next morning to talk about it and they send out a guy we had never seen before. He started yelling and telling us he would sue us for everything if we tried to bring it back. I thought we were going to get into a fight the way he was acting. He never introduced himself to us but later on we found out that was Cliff. Do not buy here. CROOKS CROOKS CROOKS. I traded in a car with engine problems and heard them say, clean it up and if they drive off the lot it's theirs. Do not buy from them. CROOKS CROOKS CROOKS CROOKS
Wonderful experience! - Hyundailove
Chris, Tod, and Kenny at the Dixie hwy location did an incredible job helping me find a vehicle and made the process easy for me. The entire experience was great. They had a car running for me when I got there, shook my hand and were eager to earn my business. I brought four family members with me and they made sure everyone was comfortable and they listened to what everyone had to say. They offered me more than anyone else for my trade, went to bat for me on my interest rate, and they were reasonable about negotiating the sell price. The entire process was quick and done the way it is supposed to be done. They were respectful and I feel great about buying from this dealership. I will definitely be purchasing another vehicle from them when it's time and I would refer anyone to them. The staff and company have integrity and I feel great about my decision to buy from them. Oh and I LOVE my new to me Acura :) I have been searching for a car for a month, I've met a lot of nasty salesman that tried to lie right to my face and left a bad taste in my mouth. Tod, Chris and Kenny really impressed me and my family- that's not easy to do. Thank you so much guys!!
Do not buy a car from this dealership under any circumstance - CA2Lex
Purchased a Volvo S 60 in February 2017 when I took delivery service light was on Dash salesman and dealership committed to pay to fix whatever the problem was. After five dealerships, four separate auto repair shops including the Lexington bar about dealership, visits multiple phone calls to the immature salesman Clay Carol they will not allowed me to speak to management Michael Michele owner. Today's visit they denied a conversation with the owner the repair bill is 3600. Plus 180 already paid out of my pocket which I have not been reimbursed for . The salesman has made commitments that obviously he cannot keep him refuses to turn the issue over to management. I am filing a lawsuit have notified the lender and will continueon every social media available
thieves - I know
This car lot rips people off all the time. They know the cars have problems before they go on the lot. There have been many instances where a transmission is going out and they say just put it on the lot and when someone buys it we will just add the repair to their loan so we don't have to fix it. They are legally supposed to sell repos at auction but nobody is allowed to go to this supposed auction or see the vehicles they are supposed to be bidding on. So what they do is bid the car back in for a few hundred dollars then get a repo title and put the car back on the lot for sale and then sue the customer. If anybody goes to these fake auctions they will be told it is a silent auction and they have to put in a bid and they aren't allowed to see the vehicles they are bidding on. They do this so they can lie and say they have been out bidded. They put the car through the body shop to get bondoed up and painted then it goes to detail and then it goes back on the lot. They also keep copies of every key to the customers cars and keep them in the customers file for repoes this is also illegal. When a customer pays the car off they will deny having a copy of the key and just throw it away. I can go on and on but these people are evil. They rip off every single customer they get. If u actually get lucky enough to get a decent car then chances are if you buy another 1 it will be a complete piece of xxxx.
would buy again from these guys! - jerry b
bought a used 2013 Cadillac CTS from them. Jeff Payne did just what he said he would do. they even put the car on the lift so I could inspect the under side. Most places will not do that. Very laid back no pressure type of place.I had a very positive experience with them..
Scam outfit. Do not believe what you read about auto online. - Ohmark
I read the review of the Mazda above with interest. I bought a Jaguar through eBay from this outfit. I guess Doug tells everyone the same story! Had it shipped and it was not as it was presented. Was told no wrecks and just a little interior wear and such. The paint job on the front bumper could have been done as well with a brush. The other damage was evident in the rear since nothing is aligned or fits properly. He said he lost money on the deal... The interior was clean but nothing works correctly. He said he would have kept it for himself when I called to get resolution about how they misreprented it online but it was too fast and he didn't want to get ticketed. He was absurd in his demeanor. Run away from these folks as fast as you can. Karen, on the other hand was always pleasant on the phone, bless her heart for having to work at such a scam outfit.
Only trust your eyes - Just a cable guy
I saw a vehicle online and called to inquire about it as I lived 2.5 hours away. "Great truck, no rust, good paint job" were some of the comments that I was given. Drove the 150 miles to see the vehicle. What a piece of junk! Dented bumper, rust everywhere and one fender did not even match. Obviously a wrecked truck. Mislead is an understatement. Salesman laughed it off as "that's why it is so cheap". Five hours of my wasted time is not funny to me! BEWARE!!!
In process of buying car from them, they sold it to another - WildcatsFan
Test drove a car. Negotiated a price several days later. Talked with operations manager John Brook three times on day of purchase. Purchased car insurance for this car. Took time off work. Showed up with nephew so we could drive both cars back. Arrived as car was in process of being sold to another person. Was told to wait around because that deal was not done. Waited until it was, indeed, done. Left in time to see woman drive off in car I was there to purchase. Cars of Kentucky - family business that will treat you right.... unless they get a better offer.
Sells junk for a decent price... - Lucas Family
This dealership sells trucks as is and the reason for that is because they need thousands of dollars in repairs. We bought a truck from here at a decent price and anticipated needing to put "some" money into it... we dumped $7,000 into it. Blake, our salesman, was nice and great to deal with. Larry knows that he is selling used cars that might not safely make it down the road. Check the Google reviews and you will see other reviews that say the same thing. The negative reviews are there for a reason. We bought our truck and now after thousands in repairs have the truck we wanted. It had been in a flood at some point in it's lifetime and the entire electrical system had to be replaced. When I asked about the lights that were on (abs, airbag etc) he said it "could be anything"... it was. It had been flooded. We had to replace all 4 tires, radiator, electrical, breaks, A/C and many many other smaller components. Just know what you are getting when you buy a truck here.
Horrible - Donnie
These guys do not disclose any information nor check the vehicles they purchase. Absolutely no help in resolving ANY problem you have. NEVER EVER BUY A VEHICLE FROM THIS PLACE!!!!
HORRIBLE!! - Kmjosl01
I would not recommend this dealership to anyone! For starters, the down payment doesn't actually go to the loan itself, it goes to Marshall Motors, so the $1000 I put down towards my car, did not actually go to my car. I mentioned that the car was pulling to the left and they said the tires just needed to be filled up. They said the car was inspected and everything was great and in working order, all fluids were checked and full, but it did not come with a spare set of keys or floor mats. The day after I took it home, I realized that the oil had not been changed, the windshield wiper fluid container was broken with a huge hole in it, pumping up the tires did not fix the pulling and the front passenger tire was completely bald. I called them and they offered to fix the windshield wiper container and replace the tire. I asked about the alignment and they said it has to be the tire pressure. They fixed the container and tire and I took it home and checked the tires again, it still pulled to the left. I reached back out via email and phone calls and never received a response. The pulling got much worse and was so bad it was hard to steer. I continued to reach out about getting the alignment checked and they refused to help. The alignment was never fixed. They also refused to change the oil even though they said it was changed when I got it so I had to pay for that. When I got the car, they did not even mention gap insurance which should be offered as I later found out down the road. I tried to call Marshall Motors of Florence to get details on the gap insurance and they refused to help. I finally got to speak with someone and I was put on hold over 5 times, told they could not help me that I would have to talk to the Dry Ridge location and when I asked if they could transfer me to them, they told me no! Then put me on another hold and came back and said, sorry we like to try and get out of here early on Friday's so I can't seem to find anyone to help. It was Tuesday at 345 PM!! Are you kidding me? It is your responsibility to help and they have the worst customer service I have ever dealt with in my life. So I ended up hanging up after about 35 minutes of xxxxxxxxx and called the Dry Ridge location. I got someone on the phone who then just said hold on, and transferred me into someone's voicemail in which I never received a call back from. I had to call back once again and speak to someone who was rude and couldn't help me either. I hope no one ever does business with this company as they are the worst and enjoy screwing people over and wasting their time. They lie about everything and sell faulty cars and steal money that is supposed to go towards the loan of the car. Whatever you do, DO NOT buy a car from Marshall Motors or Dry Ridge Toyota.
Worst experience ever go to Mazda Oxmoor! - Valphil2006
This place is a joke! I highly recommend not going here and go to Oxmoor Mazda! It was the worst car buying experience ever I should have known better!
Richmond Car and Truck Center
Sales and Finance Manager