Great service! - Taylor Family
We had a great experience working with the guys of Richmond Car and Truck. We were not in the market for a new car, but with our family car breaking down, they were amazing and helped us out tremendously in finding our New Toyota Camry!
Our salesman was Mike Whitaker...wonderful salesman - Elaine Stott
Mike and the team at auto plaza was wonderful. We never felt pressured or out of place like most car lots make you feel...the energy and respect from the team was great...would definitely go back!!! They definitely work hard to make the customer happy...thanks Mike!
Good Deal - eschell
Very easy and smooth process. Darryl was very helpful, I got the price I wanted, and I walked away with a new car and happy!
Quick easy friendly experience - Walt123
I have been searching for a car. Went to through different dealers all over the state. I showed up test drove and it was sold 10 minutes later. Easy to deal with and willing to deal. Friendly and efficient. Recommended for those who are look for a car 12k and under
Our salesman Dave went above!! - Kbright178
It was so nice of Dave to make us feel secure with our purchase!
He went above and beyond thank you so much!! Would send anyone there!!
We just bought out 2nd car from Brothers Auto Sales. - Kristal
These guys are down to earth and honest. I feel like family when I'm in there and they have given me the best deal on my vehicles!!! They are awesome!! I will not go anywhere else!!
Thank you guys so much - Sperry1133
Recently bought a F 150 from them and the entire process was painless. Truck is great and the people were even better. Will be back next time.
Great experience at jd byrider - Chevygirl
I came in on October 21 and Kristi the program consultant at J.D. Byrider was absolutely amazing to work with she listened to my needs and got me into a car with a down payment and monthly payment I was comfortable with! The staff stayed open hours past closing with me and two other customers. David Hodgens was thorough in explaining the financial part of buying my 2009 Chevy cobalt; he made the terms easy to understand and set up my payments to come directly out of my checking account which is most convienent for me. Wonderful hard working staff! Will definitely be recommending J.D. Byrider!
Went to Buy Vehicle - lamoin777
Went to purchase a new vehicle, but i still truly still loved my existing vehicle, after Lexington Auto Gallery recommended service, my baby runs like new again. They didnt get a new sale, but will forever have a customer.. Wait
Easy transaction - asieg1
Select Auto had a competitive price on the G35 that I purchased from them. The vehicle was in great shape when I went for a test drive. The whole team seemed genuine in their desire to earn my business. They provided me with the information I wanted in a timely fashion. The whole process was very smooth.
Very helpful - Shadensmom71789
They were very helpful this is me and my wife's first car and we were very happy the way we were treated and also how they worked with us
i love my jeep - Debbie
it was the best car buying experience i ever had, the finance manager was so helpful he worked with my situation as a limited income where i can afford my payment, thanks crown
had a wonderful,wonderful experience. - pamand steven
We had a wonderful experience. stone and the entire staff were absolutely amazing! we purchased a great car with great payments. and the added bonus WARRANTY!!!! on a used car!!! Love it! Anyone in need, go there first, u will be treated fairly.
Gary Gentry= Salesman with integrity. - Paramedicdave
We went to Don Marshall to trade in our car and find a more economical, reliable, family car. We called salesman Gary Gentry ahead of time and let him know what we were looking for. He did his homework and when we showed up at the dealership he was on the case. He had researched his inventory and had several options that met our needs. When we wanted to see a vehicle he had it brought right up to the door and let us test drive anything we wanted. He knew the inventory and we felt like he was truly working hard to find us the perfect fit. He was honest about things he thought about the vehicles and we trusted his opinion. Best move we ever made. Gary will shoot you strait and work hard to make your experience the best it can be even after the sale. Highly recommend you do business with him when you get there and listen to his advice for the best car at the best price. Don Marshall will get my families business because they hire salesmen like Gary who care.
POOR SALE AFTER THE SALE - Justice22
The worst Person ever sitting behind a Desk Dare Not call him a TRUE salesman HERMAN WESLEY We came from Atlanta to Lexington only to find the car dirty and needing repair in less than 5 hours after we took possession of course we contacted the dealership and basicaly was told that this was our problem. Kenny and Josh act like they care but it is just a FACADE. Do yourself a favor and GOOGLE DRIVE TIME AND THEIR Warranty AVEREX before going in . To present we have not heard a word from Drive Time In Lexington once you leave this dealership you are nothing to these people just a sale. I Think we all can find 22% interest any where so they are doing nothing special what they don't tell you is that there is no inspection as they advertise and the warranty company will take their time getting to the repair shop to inspect your vehicle while they figure out whats covered and then the process goes as follows the inspector whom has DT interest at heart types up a report sends in to AVEREX they look at it at some point and then hopefully approve it meanwhile you are out of a Vehicle . All while they are saying we offer rental reimbursement at 25.99 a day so now you are out of money until whenever they decide to pay this back to you. Again Stay away from any Dealership where after you walk out of the door you nothing. HERMAN WESLEY
one great expeirence after another - DCServices
Myself and several members of my family have bought vehicles from Tom. Each time we were more than satisfied. All his cars are in top shape for used vehicles and are serviced before they hit the lot. When he didnt have what we were looking for he found it for us. after the fact he didnt try and milk us for finders fees or any of that nonsense other dealers do. All said this is the best place for honest used cars, trucks, and SUV. I suggest everyone go to Tom Leis
Great place - Josiah311
Great family owned business, extremely helpful and friendly. Cliff and his sons treated us like family. And to this day still keep in contact with us to make sure we are still happy. Thank you guys for giving us the best car buying experience we've ever had!
Wonderful experience! - Hyundailove
Chris, Tod, and Kenny at the Dixie hwy location did an incredible job helping me find a vehicle and made the process easy for me. The entire experience was great. They had a car running for me when I got there, shook my hand and were eager to earn my business. I brought four family members with me and they made sure everyone was comfortable and they listened to what everyone had to say. They offered me more than anyone else for my trade, went to bat for me on my interest rate, and they were reasonable about negotiating the sell price. The entire process was quick and done the way it is supposed to be done. They were respectful and I feel great about buying from this dealership. I will definitely be purchasing another vehicle from them when it's time and I would refer anyone to them. The staff and company have integrity and I feel great about my decision to buy from them. Oh and I LOVE my new to me Acura :) I have been searching for a car for a month, I've met a lot of nasty salesman that tried to lie right to my face and left a bad taste in my mouth. Tod, Chris and Kenny really impressed me and my family- that's not easy to do. Thank you so much guys!!
would buy again from these guys! - jerry b
bought a used 2013 Cadillac CTS from them. Jeff Payne did just what he said he would do. they even put the car on the lift so I could inspect the under side. Most places will not do that. Very laid back no pressure type of place.I had a very positive experience with them..
thieves - I know
This car lot rips people off all the time. They know the cars have problems before they go on the lot. There have been many instances where a transmission is going out and they say just put it on the lot and when someone buys it we will just add the repair to their loan so we don't have to fix it. They are legally supposed to sell repos at auction but nobody is allowed to go to this supposed auction or see the vehicles they are supposed to be bidding on. So what they do is bid the car back in for a few hundred dollars then get a repo title and put the car back on the lot for sale and then sue the customer. If anybody goes to these fake auctions they will be told it is a silent auction and they have to put in a bid and they aren't allowed to see the vehicles they are bidding on. They do this so they can lie and say they have been out bidded. They put the car through the body shop to get bondoed up and painted then it goes to detail and then it goes back on the lot. They also keep copies of every key to the customers cars and keep them in the customers file for repoes this is also illegal. When a customer pays the car off they will deny having a copy of the key and just throw it away. I can go on and on but these people are evil. They rip off every single customer they get. If u actually get lucky enough to get a decent car then chances are if you buy another 1 it will be a complete piece of xxxx.
Great experience - Carguy
We love our new van. Great people and seems to be very honest as they told us about the issues with the van beforehand. Took longer than normal but they were so busy. We shopped around and it was a great deal
Disappointed - Kelly Hillard
I recently purchased a Mercedes GL 550 from Tapp Motors. Over the years my family had done a lot of business with Tapp and I felt that purchasing a vehicle would be a decent experience. However within two weeks of my purchasing the vehicle, it broke down and the power steering went out. I began experiencing problems with the steering almost immediately but never thought that it would completely break down. It was obvious that the problem existed at the time I bought the car. I immediately contacted Tapps who said they would take the vehicle to get it fixed. After I was without my car for an entire week, I finally received a phone call from the mechanic stating it was ready and that Tapps would be covering the cost replacing the power steering pump. Unfortunately 30 minutes later I receive a call from our salesman that we would have to pay the labor on the repairs because they don't warranty their vehicles. Had the car broke down months after I had it, this might be justifiable, but it was within weeks. When I tried to explain this to our salesman he simply stated that once it drives off the lot, they are no longer responsible. It is unfortunate that this is the type of customer service they feel is acceptable especially as a local business. I paid for the repairs but I don't think that I should have to have paid for anything, they sold it to me with the issue. This is the first and last vehicle I will purchase from them. Customers beware that customer service and customer retention is obviously not high on their priority list. They must be fine with a one and done customer!
Scam outfit. Do not believe what you read about auto online. - Ohmark
I read the review of the Mazda above with interest. I bought a Jaguar through eBay from this outfit. I guess Doug tells everyone the same story! Had it shipped and it was not as it was presented. Was told no wrecks and just a little interior wear and such. The paint job on the front bumper could have been done as well with a brush. The other damage was evident in the rear since nothing is aligned or fits properly. He said he lost money on the deal... The interior was clean but nothing works correctly. He said he would have kept it for himself when I called to get resolution about how they misreprented it online but it was too fast and he didn't want to get ticketed. He was absurd in his demeanor. Run away from these folks as fast as you can. Karen, on the other hand was always pleasant on the phone, bless her heart for having to work at such a scam outfit.
Only trust your eyes - Just a cable guy
I saw a vehicle online and called to inquire about it as I lived 2.5 hours away. "Great truck, no rust, good paint job" were some of the comments that I was given. Drove the 150 miles to see the vehicle. What a piece of junk! Dented bumper, rust everywhere and one fender did not even match. Obviously a wrecked truck. Mislead is an understatement. Salesman laughed it off as "that's why it is so cheap". Five hours of my wasted time is not funny to me! BEWARE!!!
In process of buying car from them, they sold it to another - WildcatsFan
Test drove a car. Negotiated a price several days later. Talked with operations manager John Brook three times on day of purchase. Purchased car insurance for this car. Took time off work. Showed up with nephew so we could drive both cars back. Arrived as car was in process of being sold to another person. Was told to wait around because that deal was not done. Waited until it was, indeed, done. Left in time to see woman drive off in car I was there to purchase. Cars of Kentucky - family business that will treat you right.... unless they get a better offer.
Bought a truck that was not street worthy. - dummy dummy
The truck I purchased was not even legal to drive on the road. This vehicle should have been hauled off the lot on a tow truck. Got it back to my place and had my mechanic look at it. The utility boxes where not bolted in the back(dangerous and illegal). The gas filler tube was made out of rubber hose(illegal).They had the running lights hard wired to disguise the fact that none of the lights front or back were in working order. In fact the rear lights wiring harness was just cut in two. The salesman tried to tell me they knew nothing of the problems. They have sold thousands of these trucks. They know exactly what's wrong with all of them and know precisely how to mask the problems. Cost me an additional 4 grand to make this truck road worthy.
HORRIBLE!! - Kmjosl01
I would not recommend this dealership to anyone! For starters, the down payment doesn't actually go to the loan itself, it goes to Marshall Motors, so the $1000 I put down towards my car, did not actually go to my car. I mentioned that the car was pulling to the left and they said the tires just needed to be filled up. They said the car was inspected and everything was great and in working order, all fluids were checked and full, but it did not come with a spare set of keys or floor mats. The day after I took it home, I realized that the oil had not been changed, the windshield wiper fluid container was broken with a huge hole in it, pumping up the tires did not fix the pulling and the front passenger tire was completely bald. I called them and they offered to fix the windshield wiper container and replace the tire. I asked about the alignment and they said it has to be the tire pressure. They fixed the container and tire and I took it home and checked the tires again, it still pulled to the left. I reached back out via email and phone calls and never received a response. The pulling got much worse and was so bad it was hard to steer. I continued to reach out about getting the alignment checked and they refused to help. The alignment was never fixed. They also refused to change the oil even though they said it was changed when I got it so I had to pay for that. When I got the car, they did not even mention gap insurance which should be offered as I later found out down the road. I tried to call Marshall Motors of Florence to get details on the gap insurance and they refused to help. I finally got to speak with someone and I was put on hold over 5 times, told they could not help me that I would have to talk to the Dry Ridge location and when I asked if they could transfer me to them, they told me no! Then put me on another hold and came back and said, sorry we like to try and get out of here early on Friday's so I can't seem to find anyone to help. It was Tuesday at 345 PM!! Are you kidding me? It is your responsibility to help and they have the worst customer service I have ever dealt with in my life. So I ended up hanging up after about 35 minutes of xxxxxxxxx and called the Dry Ridge location. I got someone on the phone who then just said hold on, and transferred me into someone's voicemail in which I never received a call back from. I had to call back once again and speak to someone who was rude and couldn't help me either. I hope no one ever does business with this company as they are the worst and enjoy screwing people over and wasting their time. They lie about everything and sell faulty cars and steal money that is supposed to go towards the loan of the car. Whatever you do, DO NOT buy a car from Marshall Motors or Dry Ridge Toyota.
Worst experience ever go to Mazda Oxmoor! - Valphil2006
This place is a joke! I highly recommend not going here and go to Oxmoor Mazda! It was the worst car buying experience ever I should have known better!
bought a used jeep - Sherri v
Bought a used jeep broke the next day,gave me another jeep,has broke down numerous times, in their shop twice,last time,thought I was going to trade it in for another more reliable vehicle, they actually delivered back to my house, no explanation, just handed over the key,later I discovered they broke my driver's seat,they fraudulently wrote up the contract by writing down wrong mileage, it had too many for finance company to approve,and after I discovered seat was broken and jeep brought back to me,no one will talk to me or answer emails, I am also disabled, and feel like I am taken advantage of
Sales and Finance Manager
Richmond Car and Truck Center