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Grand Ledge Ford Lincoln Mercury - Grand Ledge, MI

On 9/23/2009 3:47:00 PM cargirl1959 wrote:
Grand Ledge Ford LM is always prompt at getting my Taurus in, fixing it right the first time, and giving it back just how I left it. Jim and Dennis in service are fantastic. The place is clean and as a woman I always feel comfortable there and TRUST them to take great care of my car!!!

Campbell Ford - Niles, MI

On 9/8/2009 1:57:10 AM crittle1979 wrote:
Thank you for using the Better Business Bureau's Online Complaint System.


Filed by :
Crystal Leitzinger
18891 W US 12
New Buffalo MI 49117

Filed against :
campbell ford
2801 s 11th street
Niles MI 49120

Complaint Description:
This complaint stems from a misrepresentation of product, in that we were told that there were four brand new tires on the vehicle when in fact there was only one, and of service. Prior to purchasing our 2006 Lincoln Navigator we, my boyfriend and I, requested he removal of a pet odor, a front end alignment, a reset of a tire pressure light, and we requested they address and fix a "shimmy" in the steering wheel. A "We Owe You" form was filled out with those requests listed, a form we unfortunately, for us, did not receive a copy. In addition, at a later date but still prior to purchase, we also requested Campbell Ford address and repair a noise in the dash, which was later discovered to eminate from the bug sheild. All of the requested repairs were completed prior to delivery of the vehicle, except one, the shimmy in the steering wheel. The vehicle has been in the shop a total of four times for the same problem. Campbell Ford has not given us any documentation for the servicing because they said since they were the ones doing the repairs we did not need any paperwork. At one point they thought that the rims were the problem, they arranged with Rousch for our rims to be switched out since they were under warranty, the problem was not resolved. As a result they now believe that the tires are the source of the problem but now are no longer willing to fix the vehicle because the first "We Owe You" mysteriously has come up missing. The only one they can find is the one we received the day the vehicle was delivered. We called Campbell and spoke to both of the salesmen we dealt with, Jack and Jason, they both stated that there was a "We Owe You " for the shimmy ,bug shield,and pulling to the right and even the finance manager named John even stated that though he can't say that he had seen the "We Owe You" he remembers the statement of that they will fix the "shimmy". Now, they all have recanted there statements and our now saying that there was no "We Owe You." If there wasn't a so called document , why have they had it in there shop 4 times since we have purchased the vehicle in July? We have contacted Ford complaint line and they started to help us with calling the dealership and arranging us to talk to someone new to fix our problem , then Ford found out that is was a exitsting problem before we bought the vehicle and now Ford is saying they can't help because it is a sales issue and we have to take it up with Campbell Ford. We have been trying to deal with Campbell, they do not return our calls and the phone operator has been instructed to forward our calls to a lady named Tracy's voicemail. The General Manager hung up on my boyfriend during our last phone conversation with Campbell. This is our last resort in that we don't know who else would be able to help us. We don't have the best credit in the world, but never expected to be treated like this.

Your Desired Resolution:
We are just seeking to have our vehicle fixed as promised by Campbell Ford. However, we would rather not have to return to that dealership anymore because of the way we have been treated by their employees. In addition we fear retaliation on their part as well. We would like to take it elsewhere, but no other dealership will take us because they say it Campbell Fords problem not theirs. Also, our concern is that if we do take our vehicle somewhere else and find that the repairs necessary are not under warranty we want Campbell to bear the financial responsibility for this issue.