On 3/10/2014 8:38:51 PM goldilox1362 wrote:
John Mastro and RoccoMellott were great. Rocco explained how the vehicle was great on gas. We were looking for this type of feature. He told us how the financing department would work with us. John was very pleasant.and helpful. Both of the guys were wonderful through the whole process. I would reccommend them to everyone I know.
On 3/10/2014 10:59:16 AM newjerseymikes wrote:
The scale of 1 to 5 does not allow for variances in evaluation...as there is a significant difference between Good and Great. Overall, our experience was VERY GOOD, however we marked "5" for the survey. We originally looked at the Jeep we purchased two weeks before our purchase. The salesman was friendly and responsive to our wants and needs in finding the right vehicle. We used TrueCar.com to search for what we wanted and chose Global Auto Mall because of the location. The price was negotiated prior to our departure from the dealership (the first time) and remained in effect for more than two weeks, when we came back to make our purchase (that was a plus). The dealership did not have the color we were originally looking for and the Sales MANAGER would not allow the salesman to look at trading with another dealership for the color we wanted (this was the only negative), which is why we waited to buy here. He specifically said we "had to choose from the dealer stock or they would not honor our pricing from TrueCar.com." In the end, we ended up choosing the vehicle we looked at. Again, the salesman was great. We talked with Ray Azarcon prior to picking up the Jeep and most everything was done when we arrived. The car was prepped with the exception of a full tank of diesel which we had to take care of ourselves and submit for reimbursement. he finance department was quick and efficient and we were in and out in less than two hours. Ray was a pleasure to work with and very understanding of our delay in purchasing our new vehicle.