I recently purchased a used Mazda from Mazda of Lodi and - shah9
I recently purchased a used Mazda from Mazda of Lodi and have been very disappointed with the dealership's handling of a problem that arose immediately after the sale.
The vehicle was delivered with two key fobs. One worked properly, while the other did not. Within the first week of ownership, I returned to the dealership twice seeking assistance. During my first visit, I was advised to replace the battery and monitor the issue. I followed that advice and replaced the battery, but the problem remained.
When I returned, the dealership diagnosed the key fob as defective. Despite acknowledging that the key fob was defective and despite the fact that the issue was reported almost immediately after purchase, the dealership refused to replace it.
What made the experience even more frustrating was the way I was treated during the process. I felt that management insinuated that I had somehow caused the problem or was not being truthful about the issue, even though I had followed their instructions, returned promptly, and the dealership's own diagnosis confirmed the key fob was defective.
The issue itself is relatively minor. What concerns me is the lack of accountability and customer service after the sale. I expected a Mazda dealership to stand behind a vehicle and its included equipment, especially when a defect is identified within days of purchase.
Based on my experience, I cannot recommend Mazda of Lodi. Based on this I would avoid buying a Mazda.
Read More