Pennsylvania Buick Dealers

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Sun Buick - Moosic, PA

On 6/25/2009 11:02:42 AM byodin wrote:
Their after care leaves A LOT to be desired. I have a 2005 Buick Regal that has the chrome plating peeling away from the metal on the wheels. This is a problem I've been having for some time now. I'd gone to Sun Buick several times only to be told "It'd dirt on the rim." Finally, after several sets of tires and several visits, I got tired of putting air in every other day. I went to a competitor. They showed me the problem and told me to go back to Buick to see what their going to do... They offered a $500.00 'good-will' credit toward steel wheels, which they're charging $1333.00 or $2817.56 for the same ones on the car. The pricing didn't include mounting/balancing, lug nuts or the centers. I feel that this has been a problem for quite some time and has been handled poorly to say the least!

Faulkner Pontiac Buick GMC - Trevose, PA

On 6/4/2009 4:47:51 PM paul devlin wrote:
Purchased an 07 Buick Lucerne CXS with 6k miles on it; big al's car which he knew inside and out and is a very particular pri..person. Anyway, turns out that the car had a vibration through the whole car at various speeds. The Buick factory rep told me to turn up the radio which is a joke from Click and Clacks talk show on PBS. Only he wasn't joking. The dealer's service department attempted 8 or 9 times to fix the problem; they couldn't. So they went into a denial mode and told me that there was nothing wrong with the car which they tried to fix over and over. I would not buy off on this; filed a lemon law complaint. But still brought the car in for service as authorized under the manufacturer's warranty. I deduced that the problem was not one of suspension or wheels, etc. which the dealer had been chasing. It was an internal engine problem because the car would vibrate sitting in the driveway in park whenever the engine was run up to 1500 rpms. As a matter of fact, the service manager said to me that he could not fix my car....On the occasion of my last trip to the dealer's service department I was ambushed by the el presidente of the dealership, the infamous al sherwood. He unceremoniously asked me to leave his dealership as I was haranguing his employees. I guess he defines haranguing as when a customer keeps asking to have his car fixed over and over because your service department just can't seem to fix it. I managed to negotiate a $4k reimbursement from GM for the "nonproblem" with my car. However, with GM in bankruptcy I don't think that I will be seeing the money very soon or ever for that matter. I unloaded the car and replaced it with a much, much better car --an 08 Hyundai Azera Limited with the Ultimate Package. It got an 8.3 rating from Edmunds.com while the Buick only got a meagerf 6.8. I would rate it more like a 5.5. As for the dealer, I would rate them at about a -1. My only wish is that big al sherwood gets a dear john letter from gm for a truly happy ending for this story.