Outstanding Customer Service Under New Management
My - S Lynch
Outstanding Customer Service Under New Management
My husband and I were long-time customers of this dealership until an unfortunate experience in 2022 under previous management. After making a significant purchase, we encountered repeated service issues with our brand-new vehicle. Despite multiple visits, the problem was not resolved, and the vehicle sustained additional damage during each service appointment. The situation continued to worsen, and when the issue was not addressed or the vehicle replaced, we ultimately chose to take our business elsewhere.
Recently, we found ourselves back in the market for a new vehicle and learned that the dealership was under new management. With some hesitation but an open mind, we decided to give the dealership another opportunity—and we are so glad we did.
From the very first phone call, the experience was noticeably different. Chase scheduled our appointment, followed up to confirm, and greeted us outside upon arrival with a warm handshake and a genuine smile. That level of professionalism immediately put us at ease.
Inside, we were happy to reconnect with Dave, who had already been informed of our visit. Shortly after, the new General Manager, Caleb, personally introduced himself and took the time to sincerely apologize for our previous experience. He assured us that he and his team were committed to making things right and proving that the dealership’s values and customer focus had truly changed.
Caleb, Dave, and Chase worked seamlessly together to help us find the perfect vehicle at a fair price. They went above and beyond to secure excellent financing, a strong warranty, and a comprehensive service plan to protect our investment—all at an outstanding value. Their transparency, professionalism, and genuine care were evident throughout the entire process.
This new leadership team has clearly reestablished the dealership’s commitment to the community and to exceptional customer service. We couldn’t be happier with our experience and are confident in returning as customers in the future.
If you are in the market for a vehicle, I highly recommend giving Caleb and his team the opportunity to earn your business. Even if you’re not actively shopping, stop by and introduce yourself—it will quickly become clear that this dealership is a place you can trust when the time comes.
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