Eric Peterson at Fred Anderson Toyota of Charleston helpful - Laura Moses
Eric Peterson at Fred Anderson Toyota of Charleston was very friendly and helpful. He showed us around the lot to look at cars in our price range. We did not end up purchasing a car that day, but would go there again, thanks to Eric’s attentiveness and professionalism.
Experience with this Dealership - Carmom1234
Explained and worked with us on the purchase of vehicle. Walt answered all question we were concerned about. Walt was friendly and and helpful with going over the features of vehicle.
Pleasant experience - Diane H
I went looking to trade my car for a new car. Karen Grant was able to help in the decision I made. Karen was a GREAT help in the purchase of my new RAV4.
Service - Francisterry62
I was greeted as soon as I pulled into the service Bay Area by Hunter. He was friendly and outgoing. Even got me a ride back to my office. Quick, easy and painless. Thank you, Jim Hudson!!
Service Department - Excellent! - Desiree
I live in Atlanta. I was in Augusta for a family funeral, and my new used 2016 Sienna..would not start at Zaxby's. The closest Toyota was Milton something.. i went there explaining the urgent situation. i was told the wait was over 2 hours. I then said..can't you just hook it up and check it quickly. I need to get to the funeral. Again I was told other customers had appts and had been waiting and i couldn't just jump in front of them. We found Your dealership which was further away. I called and spoke to Crystal..who was so understanding and said..please if you have time, bring it up..we can check everything b/c i don't think it's the alternator (auto Zone hooked it up and said it was). we drove up there and she took the car right back...in less than 15-20 mins..your staff said the battery had a bad cell..and they were already replacing it. Crystal was amazing..so helpful and did everything right in my book. Customer service is key..and understanding your customer's situation is even more important. My biggest concern was getting back to Atlanta safely with a van load of family members. I could tell she was just as concerned and gave me complete assurance we were good. If i lived there...i would always come to your dealership for service...
a Completely different experience than the "other" dealership in Augusta. I felt they were terrible. Thank you Crystal...you know how to take care of your customers..even those that you may never see again!
Great Service! - Cl154563
Carolyn Reetz was great! Not only did she provide helpful service but she also referred me to Barry for the purchase of my new 2016 Rav 4. Love the folks down there. Thanks Carolyn!
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Great experience. Staff were very professional and courteous - pigpen8304
Had a great experience overall with the staff at Stokes Brown Toyota of Beaufort. Tim Rettig was a true professional and a great salesman to work with. He takes the time to actually listen to what the customer wants and needs. This is the second vehicle I've purchased from this dealership in the past two years and they'll have my business again if I'm ever looking for a new car.
Great experience from start to finish! - woodwan2
Our salesman, Nathan, was very professional, patient and kind when it came to walking us through the process of buying our new car. He was also very knowledgeable regarding the features of our car. We also enjoyed working with David Wilder, in Finance. He showed us multiple options to help us find the one that was right for us.
Buying a New Car - lbell1950
Great experience at Toyota of Greer! Our salesman, Mike Tabone,, was awesome. The entire experience was very smooth and fast.
Highly recommend this dealership anytime.
Nice people to work with. - Jones1970
Went looking for a Tocoma to replace our other Toyota that was totaled. Very friendly people that worked with us to get what we were comfortable with for our budget.
Service center - Randall
I found the service staff both friendly and helpful. The waiting area was very nice and made the wait more enjoyable. I would recommend this location to anyone looking to have their Toyota serviced.
Fred Coleman - Degoins
Fred was very helpful with the purchase of my 2017 Tacoma. He provided all the information I asked for and then some. Fred made the purchase experience very pleasant.
Pleasant service - Cowboymel
Tim Fox was my service advisor for my 30,000 mile service. Tim was very knowledgeable and courteous. He explained everything to me, without giving me the feeling that I've had before at other dealerships where they try to oversell. My next service will be scheduled with Tim.
Unbelievably smooth transaction! - Tina & Bliss
My mother in law lives in Alabama and was visiting in SC. We stopped by Ballentine Toyota just to look! Returned the very next day to purchase the vehicle Keith located for her with every option she asked for and in the colors she wanted! She had many Toyota dealerships between SC and AL but chose to deal with this one! I can't express in words how pleased we are with them!
Great Experience!!! - Vicki123
Fast, easy and hassle free deal. The best experience I have ever had in buying a vehicle. I will highly recommend Jimmie Jones, Connie and Lorenzo!!!
Great dealership! - Sylvia A.
Mike Briglio is a first class sales person. I worked for Toyota for 15 years, so I have a lot of knowledge about the car business. Sparks Toyota went above and beyond. They knew I was making a decision between a Toyota Rav & a competitors car. They worked very hard to make me happy and to make my decision to purchase another Toyota. Fantastic sales person and fantastic dealership.
Reliably good work. - Chp643
They are the best service provider in my area for my Toyota Prius. No one knows how to service it properly except this dealership. I go there at least twice a year.
Great dealership! - misfits2
I Recently went in to Dave Edwards Toyota to trade my Corolla in on a new 4runner. I was greeted by Tony Jackson who took the time to show me the different models and help me find the one that was gonna work best for my needs and my budget. I never felt any high pressure ,Tony just showed me the models that I was interested in. Once I decided to buy , I was very focused on getting the vehicle into a payment that I could afford, the sales manager Farris was on the phone personally with Toyota finance trying to make the deal work. The result was me driving off in a new 4runner that I love and a payment that I am comfortable with because of the hard work from Tony and Farris. I look forward to doing business in the future and I will always use their amazing service department.
Daniel was great. - Liz
Daniel explain to me the positives of letting Toyota do all of my services I'm so happy with my experience.
I will recommend this service department to everyone I've already recommended it to my niece who owns a Toyota RAV4 and my nephew in law who has a tundra
Completely let Down-I encourage you to read - Arvelochr92
First of all me let start off by saying that I have always loved toyota's they have always run well and never had a problem with one. That being said allow me to describe my very stressful and frustrating experience with Scott Will Toyota here in Sumter SC.
Im stationed here as a firefighter for Shaw AFB and was looking to purchase a Pickup truck nothing fancy just a good used pick up truck. On August 04, 2016 i saw an add posted online for a 2002 Toyota Tundra Sr5. It looked like a great deal and only had 88,000 miles. I headed to Scott Will Toyota immediately to check it out upon arrival i was met by an individual who was very nice and attentive but whose name i will leave out of this review. I schedule an appointment with this individual to check out the truck. The sales person ensured me of its quality and reliability because of their own mechanics. I gave the truck a checkout as best as I could there It looked to be in decent shape despite a little rust to the body. After test driving it I asked the individual for a deal. The price was $10,829.00 and I put down $1,000.00. They gave me a fair trade in value for my PT cruiser $1,200 and the process was fairly easy and I took the truck home with having $9,057.00 remaining to pay. Please stay with me! I am getting to the after story.
October 19, 2016(only two months later!) I begin to notice a oil leak coming from the rear of the truck. I immediately take it to a mechanic in the area just to give it a quick look. After the check out they inform me of the fact that this truck has aggressive rust damage to the frame and underneath the engine! That the oil leaking in the back is a differential oil leak and is a serious problem which they could not even fix because the only way to check the oil was to get the bolts off from the frame which were completely rusted thru and they wanted nothing to do with it. They also took me underneath and showed me the damage and Dear Jesus, there was horrible and i mean horrible rust damage to the frame of the truck. It was to the point of a simple touch and flakes and rust dust would fly off. At this point I am completely upset and stressed to the make as this was a huge safety concern the mechanic told me that this truck should not have even been on the lot. That same day I go back to see the sales man to try to work something out and pretty much told me the only thing i can do is trade it in and get another used car. I and my family could not believe the rest of this day after showing him this damage he tells me he had no idea of it. But somehow the brake lines were brand new and fixed by their own mechanics? Seriously? After he saw the damage he said wow i cant believe they had this on the lot. These were his own words! Now I would never disrespect another person in my life. I do not believe in being rude or treating people like garbage. I wanted with all my heart to try and work something out but let me tell you the rest of what happened. They tell me that there are only two choices within the price range that i can choose from and seeing that my wife, new born daughter and I could not bee without a car I was really left with no choice. So the trade in began for a 2014 Red Ford Focus SE 4 door sedan. This car was by no means anything i was looking for and it was absolutely tiny my head rubs up against the roof of the car and my baby's car seat can't even fit in the back seat, it was completely uncomfortable. So as begin the process for the trade in not only am I not getting a discount but i am only getting the truck barley paid off! Keep in mind that i already had money put down of total $2,200 and they would even pay off the whole amount which was added to the Ford Escape! No Discount, no refund because it was over their 30 day warranty! I was literally at this guys mercy and was getting no help. My stress level was thru the roof but I tried my best to keep my cool in front of my wife and child. I was literally begging the sales men to help me out with whatever he could do and nothing just what the offer was. After taking a lose with the truck the total financed amount for the Ford Focus was $21,520 for a car that was listed online at their website for $12,704 online! And because thanks to my investment with the truck had no money to put down. This entire process took 4 and a half hours with my whole family having to wait because we had no vehicle. I have never had to find out what it means to live pay check to pay check until all of this on top of it all i never even received an apology for it I felt like a bother because of it all. I am stuck paying Double what this car is worth and on top of it we hate the car. Toyota has never let me down until this all happened. I am not writing this out of anger or revenge. But as a place like Scott Will Toyota who advertises about their customer satisfaction and doing all they can to help I was completely let down and devastated by my experience with them. I am currently in debt $21,000 for a car valued at $9,000. I know this a long story and it will probably never be read but i wanted to tell of my experience in hopes that it will help someone else in their buying experience. I wish nothing bad towards Scott Will Toyota or it's employees. But I have lost all respect towards Toyota and especially Scott Will Toyota not just customer service but their promise to help us in any dissatisfaction of our purchased vehicle. As a Staff Sergeant here at Shaw AFB for years to come I will never be doing business with Scott Will Toyota again and i will be recommending my young airmen to do the same.
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Fred Anderson Toyota of Charleston