Excellent Service! - Juliet893
It was such a pleasure working with Matthew! He really took his time to work with me on numbers, explaining things in an understandable way, and ensuring I was able to get the best deal for my trade. I could not have been happier with the personable manner and the hard work he put in on my behalf. He didn't make me feel like other dealerships where you are just a number, but he made me feel like it was working with family! Will absolutely be coming back and sending people here for any of their car needs! Thank you!
Buying a new car - Leah Bonneville
The guys at Lugoff Toyota were super helpful and really worked with us to get what best suited our needs. The sales staff were very nice but Ira is probably one of the best people I have ever had the pleasure of working with!
The Extra Effort - Bullet Bob
Great Service Department: they are the only folks who have ever put a wrench to my 2012 Prius!! And that is over 65,000 miles!!
Last week took it in for service. On time. On price. They ran it through car wash. It still had some "mess" on it. They ran it through again for me then took a spray bottle and rag to thoroughly clean a few spots. Wonderful extra effort!!!
The Service Department is the greatest sales tool Jim Hudson has!
it was great - Polly369Tom
everyone was very nice and helpful especially our salesperson david bowman he was very knowledgeable about the vehicle we were looking at and he was very nice and respectful . he worked hard to get us the car we were looking for and he got us the the very best price he could . we would diffently see him again when we get ready to trade again.
Very friendly, easy to work with - Becca12
Very friendly, easy to work with, very cooperative and prompt in meeting my specific needs, great atmosphere, Michelle did a fabulous job. Met specific requirements after requests were made
Great Experience - Lindsey&Clay
We really enjoyed working with Rick Matthews to find a new car! He listened to what we wanted, and found the perfect car for a great price! Thanks Rick!
Awesome Service - Camry Camry
I enjoyed buying my Camry from Frank Billardello. He was very helpful and answered all of my questions. Frank provided me with great customer service before, during, and after the sale. He made sure I got what I needed to make the deal work! Thanks Frank and the staff at Toyota of Rock Hill.
i have purchased many cars,this is our 4th rave4from stokes - carol
i bought my 4th rave today.joe Moren was our sales person.I have never experienced such perfect attention.He was very kvowledgeable.Very patient and I never felt so comfortable with a salesperson before.He as well as the Tom and the whole staff was outstanding.you are lucky to have salespeople like Joe.
Mark Robinson - Excellent Salesman - Dentist B Harvin
Mark did an excellent job in conducting the sale of my 2016 Toyota Avalon XLE Plus.
He conducted follow through prior, during and after the sale was finalized. Today he continue s to follow-up on the vehicle condition. His professionalism as a salesman made left little or nothing to inquire about from the time I requested the vehicle color including the interior. He conducted a thorough sale including the financing and service/maintenance.
Thanks to the professionalism of Mark Robinson in making Florence Toyota a number one (#1) recommended dealership
Jim Gibson was great - mkulla14
Jim Gibson small body shop manager. Treated me with great respect. I felt I was spending much much more for my car repairs. He treated me like a valued customer. I would recommend hiI will take the credit card info and not run it until Monday after i find out what we can get. If it is all three, i woukd recomend anybody to him that is in need of small repairs paint repairs needed to their car. Thanks Jim, Mike Kulla
"Wonderful experience" - db2016
When I arrived to the dealership everyone that I came in contact with was very friendly and helpful offering a beverage and popcorn (which tasted very good) Kirbee Fields was so knowledgeable and he did not rush me he listened and made me feel like he truly wanted my car buying experience to be the best that it could be which was so important to me Mr. Shep and Mrs. Sheree did a excellent job putting everything together for me and making it happen I will recommend Stokes Brown Toyota to anyone and everybody
Stokes Brown Toyota
5 stars !!!!!!!
Best dealership I've ever been to - Heather312
This is an all around great dealership. Everyone was very helpful and very kid friendly!! I also enjoyed a massage while waiting. Great experience and I will be back!
outstanding service and conserns - hansandgreta2
Shawn Mills service manager did an outstandig job taking care of my tacoma and me during this visit.A lot better than Jim Hudson group.
2016 Toyota Camry - Meeee
I wanted to follow up with my previous review Jeff Bower was a great representative at Dick Dyer to get my problem resolved and the upper management team was so supportive in fixing the problem if you are looking for a new car see Jeff Bower thanks for resolution that was fair to me.
Great - gomez
Christian the manager was a easy going, no pressure, great to work with. I live in Greenville and drove down there after talking to him on the phone...a manager took my call!!!!
Great first time car buyer experience - ShayLilla
I had a great experience working with Chris Campbell and the other staff at Jimmy Jones Toyota. I was treated very well and all of my questions were answered quickly and easily. Also I was very impressed with their commitment to great service and how easily it was to get in contact with Chris and to stay updated on the progress of my new car purchase. I would definitely recommend others to go to this dealership and to work with Chris and I am so excited to continue working with them for some of my first year maintenance on my new Camry.
Best Toyota Dealership in the Upstate! - GreenvilleSC
Although we did not purchase a vehicle from this dealer (we went with a Hyundai Santa Fe instead), we would highly recommend this dealership for both sales and service. We currently own one Toyota and have it serviced here and it has always been a positive experience. We don't feel like they are trying to be dishonest with us and get us to spend money on repairs that we don't need. On the service side, we have dealt with Jucinda and Walter and they were both great & trustworthy.
On the Sales side, we dealt with Brian Anderson. He was professional and personable, and knew the ins and outs of the Highlander very well. He was also very genuine with us and that goes a long way nowadays. We also spoke briefly with Chad Ratliff, the Sales Manager, and he was genuine & professional as well. We believe they did the best they could do for us, as far as pricing and trade-in value for our existing vehicle. But, in the end, we both liked the Hyundai more than the Highlander, which was a surprise to me since I've been a loyal Toyota & Lexus owner for 15 years. We would highly recommend this dealership for both service & sales. Great people!
The Worst Service Department I Have Ever Encountered - Melissa R
If you are considering Dave Edwards for service, I strongly urge you to reconsider. They have had numerous chances to deliver quality service, which I have rarely received. I own a 2014 4Runner Trail Premium.
Last week, I made an appointment for detailing and 25,000 mile service (tire rotation and inspection). I arrived yesterday at 7:40am and asked for the shuttle. I was informed that it had just left and would be back soon. After 35 minutes, it returned … with breakfast for the employees! The shuttle is provided for CUSTOMERS, not errands for employees! I was 30 minutes late for work because the employees wanted breakfast.
They called around 3:30pm asking when I needed the car; I said 4:30. They said it won’t be ready until 5 because it was just taken back to detail. Why ask when I need it, if you’re going to tell me when it will be ready? They had the car ALL DAY and just took it to detail at 3:30? They allotted 8 hours to rotate the tires and 1.5 hours for the detail? Very poor time management! When I got the car, it was STILL DIRTY! There was pollen all over the hood. The exterior windshield was streaked, with vertical pollen marks where the wipers stop. The inside must have been washed with a dirty rag because it was dirtier than when I left it there. The driver’s side window was dirty and spotted. There were horizontal streaks still on the passenger side mirror from the last rain. The inside was dusty enough to wipe my finger through and leave a mark. There were fingerprint smudges all over the passenger door, and the rear window wasn’t clean. The exterior had dried water spots all over, many yellowed from pollen. For $187 I expect it to be SPOTLESS. I could have gotten a better wash at the Spinx drive through for $8. During checkout, the cashier asked the shuttle driver to go get her a milkshake.
This isn’t the first time I’ve received poor service either.
I was in for routine maintenance in November 2015. While there, I asked them to look at my radio/GPS unit because it was randomly rebooting. They said it probably just needed a firmware update. I told the tech I'd already done updates through the Toyota Entune app. They acted like I was stupid and didn't know what I was talking about. They said they would double check it anyway. When I picked up the car, they said it was up to date, may not be compatible with my phone (iPhone 5) and they reset it to factory defaults. They said sometimes the radio can't handle too many contacts to sync (I only have about 50 contacts). The instructions were to drive it a few days without hooking the phone back up and see if the problem persists, and if so call back in to have the unit replaced. One of the main selling features is Bluetooth capability. For them to tell me the unit is incompatible with a very popular phone brand is completely unacceptable. I wonder if Toyota knows they are telling people this! Still, I followed their instructions. I didn't have to wait long; it rebooted several times on my way home that evening.
I called to report that the unit was still rebooting without my phone attached. They said I'd need to make an appointment to have a tech get the service tag information so they could order the replacement part. I made an appointment for December 18 at 11:30am. I took an early lunch from work and got there at 11:15am. My car sat waiting, untouched, in plain view until 12:36pm, over an hour past my appointment time. They brought my car back out at 12:52pm and pulled it around to the front. I waited another 20 minutes for them to bring my keys before I headed over to the service desk. I politely informed the lady at the desk that my car was right there (pointed to said car), had been there for 20 minutes, and I really needed to get back to work. She was rude, ruffled through some paperwork on the desk, and told me they weren't finished with it yet so she couldn't give it to me. Another 20 minutes later, a man brought me my keys and said the radio/GPS unit should be there in about 7 days, maybe 10 since it was the holidays. He said they'd call me when it was in.
January comes around and I never received a call. I called several times and was redirected to voice mail every time. I left several messages and never received a call back. Fast forward to February, and I still hadn’t gotten a call from them about the part, and no one returned my messages. I continued to call several times, and left a voice mail for the service manager. Still no call back. I even had a friend at work who personally knows the service manager email him twice, and he never got a response either!
February 8, I call the service department again and was transferred to parts. I actually got to speak to a real person this time and explained the situation. The man looked up my account and, after some silence, asked if he could call me back in a few minutes. He called back about 15 minutes later (I was surprised he called back at all based on prior history). He said the lady that was my "tech" quit and they had no record of me coming in to get the service tag number on December 18th. How does he know who was handling my account if they have no record of it? He also said they can only keep radios in stock for so long before they have to return them, but I was never notified that it was in stock. And if they have no record of the prior service, how does that apply to my situation as the radio would have never been ordered in the first place? He said I needed to come in (again) to have a tech look up the service tag number so they can order the part. When I explained my problem, the guy was unapologetic/unsympathetic and had a general attitude of "it's not my problem". He asked if I could come in some time that day to have that done. I told him the only time I had was during lunch from 12-1. He said that would be fine. I asked how long it would take, and indicated that I waited over two hours last time. He said he didn't know and that he was going to transfer me to the service department to make an appointment and they could tell me how long it would take. Wait a minute ... he just said 12 was fine, but now I need to make an appointment with the service department? He transferred me to the service department and said to ask for Charlie. When I asked for Charlie, he was unavailable and I was transferred to his voice mail. I left him a message asking for him to call me back to make an appointment. He called me back about 30 minutes later (again shocked to get a call back). I explained the situation again, and he too had an "I don't care, not my problem attitude". He cut me off abruptly while explaining the story and said "so when can you come in". I made an appointment for Feb 9 at 12pm.
February 9, service was actually very fast. I was in and out in 10 minutes. I was surprised to see someone making an effort and felt relieved that my problem would finally be handled. He said the part should be in within 3-7 days.
Within 5 days, I received a call that the part was in. I dropped the car off the next morning at 7:30. When I hadn’t heard from them by 4:30 that afternoon, I called to ask when it would be ready. They said, it’s been ready for a while, we just haven’t made any calls yet. Why would you not call right away to get finished cars off the lot and out of your way? I have not had any problems with my GPS since replacement.
The last two times I had regular service scheduled, they failed to fill my windshield washer fluid. It makes me wonder what other steps of the inspection they are skipping.
My husband has also had issues with this dealership. He had a recall on his Corolla. When he called, they said the part was in stock and made him an appointment the next week. When he got there, they didn’t have the part and said they would have to order it. They used the parts they had in stock on cars that didn’t make appointments, then didn’t bother to call and let him know they were out. After waiting months for the part to come in, he took his car to another dealer, which handled the recall immediately with in stock parts. Dave Edwards called him 3 months later saying they received the part.
New truck - Lauren99
First time buying a Toyota. What a great experience we are very happy with our purchase. Thanks Greg Graham!!We love our Tacoma from Sparks.
Bought a used SUV - Bscott1986
Me and my fiancé just bought a Pathfinder from Brian Will at Scott Will Toyota in Sumter, SC. Brian was an excellent salesman and helped us find the vehicle we were looking for within our price range. Buying our car from here was a pleasant experience. I would definitely recommend anyone who's looking for a new or used vehicle to Scott Will Toyota of Sumter. You won't find better service.
In South Carolina
Fred Anderson Toyota of Charleston
Used Car Floor Manager