I honestly don’t even know where to begin. - Taymass
I honestly don’t even know where to begin. I thought I’d had the best car buying experience at my previous BMW dealership until my trusted sales manager left and my recent inquiries were met with complete silence. I reached out to multiple dealerships, both local and nearby, and was consistently met with a dismissive “can’t help ya” attitude.
Then I noticed Century BMW had a vehicle I was interested in and figured I’d give it one last try before giving up entirely. I reached out directly to Chad Domonoske, who responded immediately with a positive tone and connected me with Mike Green.
Mike listened to what I needed, understood what I was looking for, and far exceeded my expectations. He made what felt impossible, possible. His communication was prompt, respectful, and kind, and he made me feel like he truly wanted to work with me. Thanks to Mike, we ended up making the two-hour drive from Augusta to pick up what turned out to be my dream car.
When we arrived, Mike introduced us to Kevin Klocko, who took the lead and wow, Kevin is exceptional. I’ve never had a better experience with a client advisor. His personality is fun, genuine, and engaging. He made the entire process enjoyable, and it's clear he’s not just selling cars, he’s building lifetime relationships. It is very evident that Kevin is truly invested in what he does. Most of the time, the car buying experience is stressful and not fun. Kevin made this experience the absolute opposite.
As if that wasn’t enough, Amr came over to finalize our financing and was an absolute delight. No dark finance office, no pressure, just a smiling face and great service. Even Justin, Kevin’s desk neighbor, stood out to me. I overheard how he interacted with his own client and was struck by the same kindness and professionalism. When his client stepped away, Justin took a moment to chat with us, too. It just confirmed what I was starting to realize that this dealership is truly different.
TL;DR: Century BMW is outstanding because of the people who work there. Mike and Kevin gained a lifelong customer. and this customer happens to love spreading the word about great experiences. Whatever you’re doing at Century… keep doing it. Because THIS is how car buying should feel.
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