Tennessee Cadillac Dealers

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Kelly Cadillac Saab Subaru Inc - Chattanooga, TN

On 11/20/2009 11:53:30 PM busterbrown wrote:
I bought a new legacy from Kelly and received a recall notice just three weeks later. I spent over 4 hours waiting for the recall repair (despite being told it would be a 10-20 minute process). They were rude, difficuly and unapologetic. On top of the poor service, they did not complete the repair. I tool a trip to Atlanta and had issues. The dealership there had to corret Kelly's mistakes. BE WARNED. I will never have my car serviced at Kelly again. It is worth the 2 hour trip to have the car properly serviced.

Kelly Cadillac Saab Subaru Inc - Chattanooga, TN

On 9/18/2009 10:46:10 AM subaru-owner wrote:
From the initial moment I arrived in my relatively new and under warranty Subaru, I was treated as if I was incapable of understanding anything about my car or my complaint. I did not hear from the service department for days. I called several times and received a run-around description of the issues along with a "he's still checking it out" response. Finally, after they had a laundry list of issues, they provided another laundry list of reasons the repairs would not be covered under warranty, despite the fact that the car has a documented service history. The bill was significantly higher than the quotations as well. $500 wasted; work had to be performed elsewhere to correct issues. The overall experience was very unpleasant.