Horrible experience. - Robert
Horrible experience. Too many words to put me full take, but here are the basics:
Car only had one key fob. Not to be too unexpected for a used car, but when you're doing a sight-unseen deal that's kind of a big thing to let the customer know up front. These keys are $500 to replace/program at Chevrolet. And on top of that, the one key was not in good shape. It was really dirty/sticky and was weak. Had to replace the battery and wipe it down significantly with a wet wipe and yet it's still sticky to the touch.
This was a smoker's car. Immediately upon sitting in the vehicle it's clear as day this car smelled like it was smoked in pretty profusely. Now again when you have a sight-unseen deal, it would be kind of important for a customer to know that, especially for a non-smoker like myself with allergy issues.
The OBD cable was hanging on the floor, in fact I stepped on it when getting in the car. Upon further inspection I found some kind of tracking device was plugged into it ended up having a pull that out and remounted the OBD port.
Cap was missing off the washer fluid reservoir in the washer fluid was not spraying indicating it was empty. Upon filling the windshield washer reservoir, it confirmed the sprayer motor was functional but immediately all the washer fluid started spewing all over the ground. Indicating a massive leak somewhere.
Upon letting it sit a period of time; I found that the oil, though changed, was overfilled a least a quart. The Engine air filter was changed, but the air box was not properly re-mounted back into the holdings and intake inlet, leaving it bouncing around loose in the bay and xxxxxxx in hot air.
Next up, drove the car home and the AC barely worked. Then the next day on the way to work it went completely out on me mid drive. And would not reengage. Initial mechanical assessments indicate there's a leak, and not a fresh one. It seems that most likely what occurred was when they were doing the UCI they charged it up quickly to get it down the road knowing it would eventually leak out. So there's another repair. And we're about to hit a massive heat Wave here as I'm typing this here in Texas and I have no air conditioner. Then a check engine light came on, based on my mechanic’s scan, something's wrong with the thermostat/cooling system. I'm sure that's not a fresh issue either. Probably cleared the codes before selling a car. Lastly though A minor thing, car is pulling to the right. Indicating a need for an alignment.
So bottom line, I now find myself in an unexpected money pit. This car was listed as very clean for the mileage and I paid top dollar for the condition fair retail range for it not to have these glaring mechanical issues.
I texted my sales Rep about all this and initially was met with what happened/caring attitude, but that quickly shifted to insisting that I drive the car 3 hours to Huntsville to have it looked at. Now let's break this down: why would I have it shipped in to me in the first place instead of driving down there if I wasn't in a position to drive down there initially? The truth is I work 6 days a week, so I don’t have time, that's why I took this deal in the first place so far away because they offered free shipping to me. I just bought this car, so I didn't mess it up or break it.
I don't know if this is too harsh to say, but it's pretty tone-deaf when you're fully aware your customer had the car purchased and shipped sight-unseen for a legit reasons and would have to take a vacation day, losing money and risk driving a broken car 200 miles/3 hours to your dealership because your UCI department didn't do their job, and the good condition of the car was overselled. They couldn't get it right the first time, how am I to trust they would get it right the second time let alone in the limited time frame available to get the parts and fix everything during a single workday? This is not how you take care of your customers facing a situation like this.
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