While doing business with TINDOL FORD of Gastonia, NC, - TERRY
While doing business with TINDOL FORD of Gastonia, NC, (for over 25 years, purchasing at least six vehicles with service and maintenance), my family and I remain loyal customers. I can't express in words or surveys our total satisfaction and praise for always providing us with over-thd-top customer service. Considering the times and era we are in, when most businesses are more about fees, charges, less quality of work becoming a norm,
TINDOL maintains the same high
levels of service to the customer.
Although we have faced a couple small challenges with vehicle problems, during the past 25 years, TINDOL has always properly diagnosed the problem and offered cost-effective solutions. NO UNEXPECTED COST. TINDOL Service has always
clearly explains the repairs offered and the cost up front.
While some dealers/service departments will quickly sell a customer repairs or parts not actually required, my experience is just the opposite. Especially with repairs. If I needed the repairs or parts immediately to maintain a running and safe vehicle, it was encouraged. However, if the service recommended was not needed immediately, the Service representative made that clear.
As a customer, I have never felt pressured or hopeless by anyone at TINDOL. ALL representatives have been loyal to my family and I. I must mention one Service Department employee, immediately coming to mind, regardless of what day it is, or what kind of day he is having, Josh Carver, unconditionally, deserves recognition. JOSH is
a great example of what I would expect as a TEA.M player if I ran a business. Do the right thing when nobody is watchiing and treat others as you would want to be treated. I have personally witnessed Josh treat each
customer with the same high level of comrades as he has my family and I. I truly can't deny
being treated any differently ,consistently, by all
the employees at TINDOL.
Hats off to them and the .Management for operating a
well oiled machine in the name of
Great Customer Service.
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