McCarthy Ford Service Experience
On May 5, 2025, I - thomashayes1255
McCarthy Ford Service Experience
On May 5, 2025, I purchased a new Car Battery and 4 perelli tires from McCarthy Ford for my 2015 Ford Edge Sport. Upon purchasing Perilli tires from McCarthy Ford, I also purchased a new TPMS Sensor as I was informed by the Stevie (the Service Manager) that a new Sensor was needed. I never received any warranty documentation on the sensor, battery or tires, that I purchased from McCarthy Ford.
On June 6, 2025, I returned to McCarthy Ford due to my NEW TIRE PRESSURE MONITORING SENSOR malfunctioning and displaying “low tire pressure” reading.
Upon my arrival, McCarthy Ford allegedly performed a thorough inspection of my vehicle which included: 1). Checked all fluid levels 2). Inspect wiper blades 3). Test Battery 4). Inspect Tires and Brake Wear 5). Inpect Safety Systems and components for leakes and damage. A multi-point inspection was allegedly conducted.
To fix the issue, McCarthy Ford claims to have RESET TPMS Sensor and set air pressure.
TO NO AVAIL. Today, July 13, 2025, I went outside to start my car and noticed that my TPMS Sensor displayed:
Driver Side front tire – 1 PSI
Driver Side back tire – 27 PSI
Passenger Side front tire – 38 PSI
Passenger Side back tire – 24 PSI
Much to my dismay my brand new driver’s side tire was completely flat and the other tires are nearly flattened.
Per the service department invoice dated June 5, 2025, all issues related to my TPMS was resolved.
I am PISSED! McCarthy Ford did not fix the issue! I believe that the Perilli tires are defective………
I WANT MY CAR FIXED AS I PAID MCCARTHY FORD $1,461.73 for services that I apparently did not receive.
POOR CUSTOMER SERVICE!!!
Read More