I brought my 2019 Ford F-150 5. - Tristan
I brought my 2019 Ford F-150 5.0 to Tomball Ford for a confirmed bad starter and a brief cold-start noise. The truck was otherwise running normally.
The dealership diagnosed oil leaking into the cylinders and cylinder wall scoring and recommended a long block replacement, stating this was the only viable solution.
Important context:
• I have never experienced oil consumption
• No smoke on cold starts
• No drivability issues
• Oil was present when I personally checked
• The truck was returned drivable
I verbally approved an engine diagnostic/tear-down inspection. I was initially told this would cost approximately $2,500, but after escalating concerns and requesting documentation, the dealership issued a revised invoice for $1,165 labeled as diagnostic fees.
I requested supporting data such as leak-down or compression test results, but none were provided. Photos of oil fouling were eventually sent, however no objective measurements accompanied the recommendation for a long block replacement.
The starter was not replaced, and I retrieved the vehicle after paying the diagnostic fees. I am now pursuing an independent evaluation.
I’m leaving this review not to be inflammatory, but because recommending a full engine replacement without comprehensive supporting data felt premature. Communication was inconsistent, and cost clarity only improved after escalation.
Future customers should ask detailed questions, request documentation, and consider a second opinion before approving major repairs.
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