Bill Fallon | Page 2

Bill and team took good care of our car in recent service visit. Work was completed quickly, we were sent a video from the tech who performed the work & they worked with us for after hours pickup. visit. Work was completed quickly, we were sent a video from the tech who performed the work & they worked with us for after hours pickup. More

by Sheen Verified Customer Verified Customer

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Jon and the team really came through this time! I desperately needed new tires and he tipped me off to an April promotion that saved me about $300. As usual the experience was pleasant and seamle I desperately needed new tires and he tipped me off to an April promotion that saved me about $300. As usual the experience was pleasant and seamless. The Technion did a great job and even referenced setting the correct tire pressure in the video update. I appreciate those little details. Whoever is running the show there is really on top of things. More

by chrisjwhitman Verified Customer Verified Customer

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I was glad to receive updates on what was happening with my car. And then a video when it was all done with the mechanic telling everything he did to fix my car. my car. And then a video when it was all done with the mechanic telling everything he did to fix my car. More

by mpegjen Verified Customer Verified Customer

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It was a very pleasant people and they know exactly what they are doing for sure without a doubt 4stars they are doing for sure without a doubt 4stars More

by Alexander.lee.saunders Verified Customer Verified Customer

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Mine is an unusual situation - eGolf battery problem at home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-8 home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-80). I wasn't told where the car had been shipped, figured it out, called Service and got a too-busy, impatient rep. I don't see how Colonial could say they fixed it if the symptom is the same. (I do believe they completed battery service.) More

by jackconn55 Verified Customer Verified Customer

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Can’t say an ouch good things about Bill. He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout th He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout the process. Great to work with. I will bring my car back to colonial VW specifically because of the interaction I had with Bill. More

by mkelly1984 Verified Customer Verified Customer

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the video taken during service was a very nice touch, provides confidence that services were performed. provides confidence that services were performed. More

by ghkimball Verified Customer Verified Customer

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The conditions were not perfect due to no fault of the sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. More

by TARA16 Verified Customer Verified Customer

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Easy to make appointment. Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up More

by bradgraham270 Verified Customer Verified Customer

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Service teams are great. I feel sales department need more work to be friendly and willing to work together. I feel sales department need more work to be friendly and willing to work together. More

by JVanik Verified Customer Verified Customer

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