Customer Service
Customer Service at Chrysler Dodge Jeep Ram FIAT of Manhattan

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Customer Service

Chrysler Dodge Jeep Ram FIAT of Manhattan

678 11th Ave
New York, NY 10019

4.0
39 Reviews
4.0

39 Reviews

Write a Review

39 Reviews of Customer Service

September 16, 2023

Dealership Rating
Employee Rating

Con artists. They agreed to a deal over the phone and then backed out of it in person. Real shady business practices and a waste of time… More

by JJNYC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 18, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

I'm really sorry to hear about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see this feedback. We'd like the opportunity to learn more about what happened and address any misunderstandings directly with you. Please feel free to reach out at your earliest convenience - Thank you, Customer Care Team - CustomerCare@ManhattanAuto.com

September 11, 2023

Dealership Rating
Employee Rating

Service department has been excellent since new ownership the last 2 years. I have had my Rubicon services several times and my issues were taken care of properly and within the time expected. Jonathan and G More

by VonRubicon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan and Geo

Sep 11, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We're delighted to know that Jonathan and Geovanny have been providing you with top-notch service at our Chrysler Dodge Jeep Ram FIAT of Manhattan. We appreciate your trust in us for all your vehicle's needs and hope to see you back again down the road!

August 04, 2023

Dealership Rating
Employee Rating

I left it up to Frank and Nardese to pick a car for my daughter he was to perfection, and so is the car… Couldn’t be happier More

by Pat Castellano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 04, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Pat, it's great to know that Frank and Nardese were able to help find the perfect car for your daughter at Chrysler Dodge Jeep Ram FIAT of Manhattan. We're delighted you're happy with their choice!

July 18, 2023

Dealership Rating
Employee Rating

Brought truck for simple oil change and inspection. Very impressed. They proactively checked my credits on file and used them so didn’t get charged for the oil change. Loved the wash included. I wi More

by greggilbert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Chrysler Dodge Jeep Ram FIAT of Manhattan team. Drive safely, and we hope to see you back again down the road!

July 10, 2023

Dealership Rating
Employee Rating

Everyone was welcoming, friendly, respectful. My salesperson Giorgio was knowledgeable, attentive, courteous,and charismatic. Sales manager valued me as a customer; I’ve been purchasing cars f More

by vwanling
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Giorgio Ilter Demy , Julio

Jul 10, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Thank you for the kind words! We're glad to hear that our team at Chrysler Dodge Jeep Ram FIAT of Manhattan provided a welcoming and respectful experience. We appreciate your feedback, and we'll keep it in mind moving forward. Have a great day!

Jul 10, 2023

vwanling responded

Everyone was welcoming, friendly, respectful. My salesperson Giorgio was knowledgeable, attentive,courteous, and charismatic. I’ve been purchasing cars for over 25 year, found the personnel at this dealership to be an extremely cohesive working unit; supportive of each other. I felt quite comfortable doing business, but definitely should have gotten a better price😊

June 14, 2023

Dealership Rating
Employee Rating

The worst when it comes to service total disregard for costumer after they sell you a car you’re own More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Eddie, we're very sorry for any negative experience you may have had with our team. Customer satisfaction is of the utmost importance to us. If you're available, we'd appreciate you giving us a call so we might better understand your concerns and hopefully find a solution that will improve our services going forward. Thank you, Customer Care Team - (877)-811-9330

April 27, 2023

Dealership Rating
Employee Rating

I have leased multiple vehicles in the past that means multiple trips to dealerships in the past. This trip was subpar. And I mean really subpar considering its location. More

by Akbrooklynmedic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sol Martinez,

Apr 27, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

It's disappointing to see that you weren't satisfied with your most recent visit to our dealership. We do our best to provide 5-star experiences and we're very sorry we missed the mark. If you are willing, we would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to us directly. Thank you, Customer Care Team - (877) 811-9330

February 10, 2023

Dealership Rating
Employee Rating

Outstanding and expedited service. I was provided with a comfortable environment and beverages while I wait for my vehicle. More

by Army strong
Recommend Dealer
Yes

Other Employees Tagged: Jovanny

Feb 10, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Thanks for this great review of Chrysler Dodge Jeep Ram FIAT of Manhattan! We are grateful for your support.

January 18, 2023

Dealership Rating
Employee Rating

She was awesome. She helped us out. She was professional and kind. She was also patient. Definitely recommend! More

by nancysantorelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miosotos Paulino

Jan 19, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Nancy, thank you for the review! We appreciate the kind feedback and hope to see you back again at Chrysler Dodge Jeep Ram FIAT of Manhattan. Safe travels!

December 30, 2022

Dealership Rating
Employee Rating

Outstanding service from Angel and his team. In and out super efficient with high quality and attentiona to detail all around. Thanks and keep up the great work! 2022 Jeep Wagoneer Series III More

by Speed with Safety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Iton

Jan 03, 2023

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We are happy to hear that Angel and the team gave you a five-star experience! Thank you for choosing Chrysler Dodge Jeep Ram FIAT of Manhattan and for sharing your support on our page. Drive safely!

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