25 Reviews of Dale McMullen
September 08, 2018
New Car purchase! The sales personnel were all very attentive to our needs and friendly. They were very helpful in making our selection of our New ES350 and sure we we The sales personnel were all very attentive to our needs and friendly. They were very helpful in making our selection of our New ES350 and sure we were happy with our selection. More
Other Employees Tagged: Ty Stanberry, Sinh Pham , Louis Blackmon
August 16, 2018
Great experience! Looks like we will be a forever Lexus family! Great experience and the whole Lexus team provided amazing service. We will be referring our friends a Looks like we will be a forever Lexus family! Great experience and the whole Lexus team provided amazing service. We will be referring our friends and family! More
Other Employees Tagged: Bret Aldridge, Mary Margaret McGowan , Steve Budde, James Vu
November 28, 2017
Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More
Other Employees Tagged: Bret Aldridge, Robert Parnell, Michael Lorch, Ross Zuerner, Tracy Harbes, Charles Perkins, Chris Nemoto, Andrew Nagler, Jacob Hershman, Fred Hernandez, Laura Brown, Scott Bissonett, Jocelyn Bui, Jeremy Reardon, Hans Schackmann , Lana Collier, Erin Frampton, Alex Garza, Josh Guerra, Dave Haas, David Harvey, Andrew Tran, Michelle Zimmermann
February 18, 2017
Great experience Very friendly and reasonable. Would go back there or recommend someone else. Hai is a good guy. Straight and friendly. Explains things in detail. Mary Very friendly and reasonable. Would go back there or recommend someone else. Hai is a good guy. Straight and friendly. Explains things in detail. Mary is very friendly also. More
Other Employees Tagged: Mary Margaret McGowan , Hai Ho
October 21, 2016
Disappointed. I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am g I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am going to say they did a decent job. My second visit, last month, was for my A/C & Timing belt which I was charged a grand total of $1,500. $700 was paid for by the warranty and the other $800 was out of pocket. This service, I am not too pleased with given the fact that my car still has a mildew smell which I have explained to them and they were not able to provide me any type of resolution. The following day, I was getting ready to go to work and I noticed that my belt buckle is not working. I did not feel safe driving the car so I took it straight to the dealership. They quoted me $550 for the buckle and $350 for the dysfunctional belt. I pleaded with the person asking if they were able to assist in any way with the price since I was just there the day before. They did not seem concerned with me or my situation. I left the dealership and did a bit of shopping. I ended up at Sterling McCall with an appt. They originally quoted me around $150 over the phone, but upon actually completing the job they did it free of charge because the only thing wrong with my belt was the piece of plastic that had fallen into the slot keeping me from buckling it. When I came home, I called Jacob Hershman who was the representative on my account at Westside Lexus and let him know that Sterling McCall did not charge me. He asked me to fax over the work order and invoice showing proof that I was not charged. I did not have to share this information, but I did and never received a call back. After my 3rd attempt to contact Jacob, I decided to contact Mr. McMullen (Jacob Fisherman's Superior) and he did not seem to care too much and was eager to get me off the phone. Given my loyalty to this dealership, I felt highly disrespected and taken advantaged of. He did not offer a solution or any type of reassurance that this will not happen again or that his staff is trained well enough to locate plastic pieces. Car dealerships in general have a bad rep for ripping people off, it doesn't help when you add a dry attitude and inability to solve basic customer related concerns and ZERO empathy for your loyal clients. More
Other Employees Tagged: Jacob Hershman