Desiree Heitsman

Purchased a new 2023 Ford F-150 Lightning Lariat with the help of Bill Rogge @ Long McArthur... from out of state. I've bought a lot of new/used vehicles over the years, and let me tell you, buying this truc help of Bill Rogge @ Long McArthur... from out of state. I've bought a lot of new/used vehicles over the years, and let me tell you, buying this truck through Bill and team at Long McArthur over phone & text messages was literally the easiest car buying experience I've ever had. Way easier than in person purchases I've made, surprisingly. I live in ID and there were no Lightnings with the specs we needed anywhere nearby. There was a decent one at my local dealer that we test drove, but we didn't like the color. We were looking for the red version, since my wife has wanted a red truck since she was little. Aside from that, we really wanted some key safety features that aren't available on some trims. Bill listened carefully and didn't try to convince us to get something else, or something more expensive, etc. He knew that we knew exactly what we wanted and helped make it happen. Throughout all my interactions with Bill Rogge and Alex Gershon, I felt like they had our best interest at heart, while also providing a lot of helpful info when it came financing, warranty, and accessory options. We never felt too pressured into anything at any point. Our phone/text conversations were straight forward and efficient, and they both answered the million questions I had about the truck and the process of having it delivered and registered and charged. The truck was delivered to my house within a few days after I signed all the papers and we are very happy red truck owners! More

Helpful 0

Report | Print

Excellent service, not too heavy on the "sales"! Mr. Bayard was my sales person and he breezed the sale through with few hiccups. I appreciate their no-nonsense approach to customer service and the Mr. Bayard was my sales person and he breezed the sale through with few hiccups. I appreciate their no-nonsense approach to customer service and the friendly, helpful atmosphere the dealership embraces. I will be recommending them to anyone looking for a great dealership. More

Helpful 0

Report | Print

I purchased a 2021 F-350 Dually Black Widow from Long McArthur, Mike Mull was my rep and he was fantastic to work with. Being over 1200 miles away, it was comforting the level of communication MIke kep McArthur, Mike Mull was my rep and he was fantastic to work with. Being over 1200 miles away, it was comforting the level of communication MIke kept with me every step of the purchasing process, Steve Facey was my finance representative and was also very helpful with the purchase. Now I can't wait for my truck to be delivered and put this beast to work. Big thank you to the entire crew at Long McArthur!!! I would definitely purchase from this dealer again...Mike, my sales rep is going to need a new truck in the spring so I will be in touch next year for another deal! Thanks again. More

Helpful 0

Report | Print

I just bought my third vehicle from Long McArthur. I love their selection and most important my Sales Rep. Darin Lee. Thank You again Darin. their selection and most important my Sales Rep. Darin Lee. Thank You again Darin. More

Helpful 0

Report | Print