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Ian Roberts

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Ian Roberts

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Ian Roberts | Page 2

Assistant Service Manager

Gatorland Toyota

2985 N. Main St.
Gainesville, FL 32609

Since October of 2015, I have been serving my customers at Gatorland. When I am not working I enjoy spending a day on the boat fishing.

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4.8

354 Reviews

Since October of 2015, I have been serving my customers at Gatorland. When I am not working I enjoy spending a day on the boat fishing.

Overview Reviews (354) Inventory (271)

Dealership Experience

8 yrs, 8 mos

4.8

354 Reviews

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354 Reviews of Ian Roberts

March 10, 2024

Dealership Rating

Employee Rating

Great dealership , I have been a fan of Toyota for years they offer great service and my service tech Ian is one of the best. Always does his best to accommodate me when needed they offer great service and my service tech Ian is one of the best. Always does his best to accommodate me when needed More

by XCEPTIONALHAIR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Gatorland Toyota responded

Thank you for your kind words about our dealership and for being a loyal Toyota fan! We're happy you've had a great experience with our service department, especially with Ian. We appreciate your support and look forward to continuing to provide exceptional service.

March 09, 2024

Dealership Rating

Employee Rating

Ian is an excellent service advisor! He give us good advise regarding repairs and maintenance of my daughter's car and my car. He give us good advise regarding repairs and maintenance of my daughter's car and my car. More

by melipal41

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Gatorland Toyota responded

Thank you for sharing your experience with Ian! We're happy he provided you with excellent service and valuable advice for your daughter's car and your own. We appreciate your trust in us for your automotive needs and look forward to serving you and your family again!

March 01, 2024

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Employee Rating

Ian Robert's and service team did a great job on my lexus RC 360. lexus RC 360. More

by SWAMP1997

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 01, 2024 -

Gatorland Toyota responded

Thank you for your feedback! We're happy that Ian and our service team did a great job on your Lexus. We'll pass along your appreciation to Ian and the rest of the team. Thank you for choosing Gatorland Toyota!

February 25, 2024

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Employee Rating

What a wonderful place to do business with- I love the customer service! My new RAV4 rocks! customer service! My new RAV4 rocks! More

by allisonter

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 26, 2024 -

Gatorland Toyota responded

We're happy you had a wonderful experience with us and that you love the customer service. It's great to know that your new RAV4 is rocking your world! Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

February 23, 2024

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Employee Rating

Everyone is always so professional and friendly. I always need to bring my kids with me and the staff are super sweet to them, offering lollipops and warm smiles! The complimentary car wash is fanta I always need to bring my kids with me and the staff are super sweet to them, offering lollipops and warm smiles! The complimentary car wash is fantastic too. My vehicle is always covered in mud as I live down a dirt road, and the car is shining after every appointment at Gatorland Toyota! Never a complaint from me!!! More

by JAYME.FROST

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Arnaldo Mella, Iliana Mullins

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Feb 23, 2024 -

Gatorland Toyota responded

Thank you so much for your kind words! We're delighted to hear that our team at Gatorland Toyota has consistently provided you with professional and friendly service. It's fantastic to know that your kids are treated so well during your visits, and we're glad they enjoy the lollipops and warm smiles! We're also thrilled that you appreciate our complimentary car wash and that it helps keep your vehicle clean despite the dirt road. We value your loyalty and look forward to serving you and your family for many years!

February 20, 2024

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Employee Rating

Ian service advisor does a great job,also like video from mechanic , great communication too. mechanic , great communication too. More

by RODENWOLDTEMAIL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 22, 2024 -

Gatorland Toyota responded

We're happy that Ian and our technician's video updates have provided you with excellent communication and service! We strive to keep our customers informed and make the service experience as transparent as possible. Thank you for choosing us, and if you ever need anything else, please don't hesitate to reach out.

February 08, 2024

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Employee Rating

The service was performed in a timely fashion and professionally. I was very pleased with everything. professionally. I was very pleased with everything. More

by Joe S

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2024 -

Gatorland Toyota responded

Thank you for sharing your positive feedback with us! We're happy you were pleased with the timely and professional service you received. Providing efficient and high-quality service is our priority, and we're glad we met your expectations. Your satisfaction is important to us, and we look forward to serving you again.

February 08, 2024

Dealership Rating

Employee Rating

Had my first service on my new car at 5000 miles. They got me in and out very quickly and even gave it a wash. Great service! They got me in and out very quickly and even gave it a wash. Great service! More

by bedwards59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2024 -

Gatorland Toyota responded

Thank you for sharing your positive experience with us! We're happy your first service at 5000 miles went smoothly and efficiently. Providing prompt service and going the extra mile, such as washing your car, is our way of ensuring your satisfaction. We appreciate your feedback and your trust in us. Thanks again for choosing us!

February 07, 2024

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Employee Rating

I don't like to pay extra money when paying my bill, and I feel some recommended services mike be unnecessary. I feel some recommended services mike be unnecessary. More

by bembrige

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful 0

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Feb 08, 2024 -

Gatorland Toyota responded

Thank you for sharing your concerns with us. Your satisfaction is our priority, and we appreciate your input as it helps us enhance our services. If you have any further questions or concerns, please don't hesitate to reach out.

February 05, 2024

Dealership Rating

Employee Rating

We are satisfied how toyota resolce our problem and doing fast services on our car. We are happy with our new car. fast services on our car. We are happy with our new car. More

by rowie711

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Maher

Helpful 0

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Feb 05, 2024 -

Gatorland Toyota responded

We are glad to hear that you are satisfied with the resolution of your problem and appreciate our prompt service on your car. Safe travels. Enjoy your new Toyota!

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