JR Reynolds
JR Reynolds at Shottenkirk Honda of Huntsville

JR Reynolds | Page 7

Service Advisor

Shottenkirk Honda of Huntsville

6591 Hwy 72 W
Huntsville, AL 35806

4.8
90 Reviews
4.8

90 Reviews

Write a Review

Dealership Experience

24 yrs, 4 mos

Languages Spoken

English English

90 Reviews of JR Reynolds

January 01, 2024

Dealership Rating
Employee Rating

They are very wonderful people to deal with. I will refer them to anyone at any time More

by DNICHOLS3445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!

December 31, 2023

Dealership Rating
Employee Rating

Our Accord was taken in one day, repaired & returned to us one day later, repaired & performing like new. Excellent service. Would recommend to relatives & friends. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Barbera

Jan 01, 2024

Shottenkirk Honda of Huntsville responded

Mark, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Huntsville, we look forward to having you as a valued customer for many years to come!

Dec 31, 2023

Mark responded

Shottenkirk is the Huntsville/Madison Honda dealer for excellence in performance & workmanship

December 29, 2023

Dealership Rating

As a Honda owner since 1988 I am very pleased with the service and time our salesman spent with me on buying my new automobile our salesman Tobias Thomas was excellent very pleased with him. We have known More

by JOYKENW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2023

Shottenkirk Honda of Huntsville responded

It's great to hear that Zac was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Huntsville!

December 28, 2023

Dealership Rating
Employee Rating

Scott is always helpful and is very knowledgeable. Never lets me down and keeps me informed. More

by BRIANGUFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Shottenkirk Honda of Huntsville responded

BRIAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Huntsville in the future!

December 27, 2023

Dealership Rating
Employee Rating

Amazing, Quick and Efficient! I would always get my car serviced here and parts here and i can say the best dealership around! More

by JOHNATHONNGUYEN2003
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani , Erik Barbera, Kevin Duffy

Dec 27, 2023

Shottenkirk Honda of Huntsville responded

JOHNATHONNGUYEN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

December 22, 2023

Dealership Rating
Employee Rating

Justin is an amazing service tech. I have worked with him multiple times since purchasing my odyssey and have always had a great experience. He’s friendly and helpful, and He takes t More

by PHYLLISKCORZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Gibbs

Dec 22, 2023

Shottenkirk Honda of Huntsville responded

Thank you, Phyllis, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Justin here at Shottenkirk Honda of Huntsville.

December 13, 2023

Dealership Rating
Employee Rating

Michael (and all the other staff) are just nice, polite, helpful! Always a pleasure to do business with Schottenkirk. You have customer service excellence. More

by ELIZABETHLIM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Weesner, Scott Rockett, Justin Gibbs, Sami Boustani , Erik Barbera, Kevin Duffy

Dec 13, 2023

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear Michael our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Elizabeth, please let us know.

December 12, 2023

Dealership Rating
Employee Rating

Could not resolve the issue and had to take back my car Not happy with the service and they did not provide stand by vehicle for my work , in that way they should have kept my vehicle to investigate m More

by AMOTIVARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 13, 2023

Shottenkirk Honda of Huntsville responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 09, 2023

Dealership Rating
Employee Rating

Over $6000 quote to repair multiple oil leaks discovered that have never been vocalized, identified or discussed by staff after conducting service for years. No additional explanation was given on the sever More

by JJAMES0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2023

Shottenkirk Honda of Huntsville responded

JJAMES, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

December 06, 2023

Dealership Rating
Employee Rating

I would recommend at any time. Very prompt and professional. Always does a great job!! More

by DONNABURROW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett

Dec 06, 2023

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your feedback with us, Donna. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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