James Little
James Little at Kelly Volkswagen

James Little

Service Technician

Kelly Volkswagen

72 Andover St.
Danvers, MA 01960

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10 Reviews
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10 Reviews

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10 Reviews of James Little

August 23, 2023

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Employee Rating

Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

by James33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Kelly Volkswagen responded

Thank you, James, for taking the time to share your experience with us! We're pleased to hear that you've consistently had great service whenever you've visited our dealership to get your cars checked out. Serving you and ensuring your vehicles are in top condition is always our pleasure. If you have any more feedback, questions, or need assistance in the future, please don't hesitate to reach out!

July 22, 2023

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Employee Rating

Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta More

by ekailua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 01, 2022

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Employee Rating

Warm, prompt, and professional service. Cozy and modern waiting room. I always appreciate great service with a smile. More

by fdevito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Robert, Rachel DaSilva, Mike Ameno, Don Foss, Casey Fern , Steve Bourassa, Edward Pineault

October 23, 2021

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Employee Rating

Great service, fast, clean, polite, quick, as expected, would recommend to friends and family. The dealership was better than expected More

by Jgilly39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, Mike Ameno, Don Foss , Edward Pineault

July 22, 2020

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Employee Rating

Rachel was amazing. She got my car in as I had to rush for work and had work done in no time. My car had a radio malfunction and she went above and beyond to make sure I had the tools and proper guidance. More

by Nick Gird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, Mike Ameno, Don Foss , Edward Peneault, Edward Pineault, Dave Poirier

Jul 23, 2020

Kelly Volkswagen responded

That is great to hear, Nick! We are glad that you had the opportunity to work with Rachel and that she made sure everything was done in such a timely manner. It is great that she really went the extra mile to fix your radio and that you had all the tools. Thank you, Nick, for taking the time to share your feedback with us!

September 21, 2019

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Employee Rating

10000 mile checkup Everyone was very polite and knowledgeable. Car was taken right away and I was updated frequently as to the status. Recall was dealt with efficiently. More

by Ldarisse
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva

Sep 23, 2019

Kelly Volkswagen responded

We are pleased to hear that! It is great to know how polite and knowledgable everyone was. Thank you for sharing your feedback with us!

August 28, 2019

Dealership Rating

Courteous and professional Purchased a new vehicle last year which went well. Last visit was for my second oil change and 20k routine maintenance. Prices are reasonable, but tim More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva, Mike Ameno, Don Foss , Nick Irving III, Dave Poirier, Jen Swafford

May 05, 2018

Dealership Rating
Employee Rating

2014 Volkswagen Passat Thank You, For The Best Customer Service, Everytime I Bring My Vehicle It Has Been Stress Free No Problems And Any No Issues. I Give Special Thanks T More

by philjan1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva , Tara Arnold, Service Advisor

April 24, 2017

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Employee Rating

Awesome They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank More

by thissitesucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva

October 19, 2015

Dealership Rating

Service Experience Dave couldn't have been more professional and helpful. Service Tech Jim Little was excellent. I have never had a bad experience with your service d More

by Marty123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dave Poirier

Dec 21, 2015

Kelly Volkswagen responded

We are happy to hear that Marty. Thank you for working with Dave and Jim. We appreciate knowing how helpful they both were.

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