Jeff Young | Page 5

F 150 4x4 I live in Jacksonville and had heard about the reputation of Bozard Fird. We drive down and looked around. Very impressive facility and the staff was I live in Jacksonville and had heard about the reputation of Bozard Fird. We drive down and looked around. Very impressive facility and the staff was fantastic. Jeff Young emailed me later about a truck that met our needs and was in our price range, so we drove down and made the purchase. Again, extremely impressive group of professionals that you usually don't find at an auto dealership. I will refer friends others to Bozard Ford. Jeff and Frank were exceptional! More

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Purchase of F-150 4X4 My internet sales associate Jeff Young was great to work with. I was referred to by a guy that works for me who's wife recently bought a truck. Went My internet sales associate Jeff Young was great to work with. I was referred to by a guy that works for me who's wife recently bought a truck. Went online to see your inventory, saw what I wanted, purchased the truck and drove home happy. I would definitely recommend your dealership and Jeff Young. More

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Excellent experience! 2015 F-350 Platinum My wife and I made a purchase of a 2015 F-350 Platinum and we could not be more pleased with the truck! The service was impeccable! All of our questio My wife and I made a purchase of a 2015 F-350 Platinum and we could not be more pleased with the truck! The service was impeccable! All of our questions were answered in a timely manor and the vehicle was delivered just as promised. Even the finance dept. with Mr. Shipley was stress free and positive experience! More

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Excellent service and a very friendly atmosphere. I bought a Lincoln for my wife last November and we had an excellent experience. When I decided to buy a Fusion for myself I went to Bozard first. T I bought a Lincoln for my wife last November and we had an excellent experience. When I decided to buy a Fusion for myself I went to Bozard first. They gave me a good value and the negotiation was pleasant and straightforward. In particular, Jesse Scheff was consultative and took the time to make sure I took advantage of all the rebates available, including the X plan through my employer. Jeff Young and Rick Garcia were also very helpful. Jeff reviewed the car's features with us thoroughly. Rick took as through our financing options quickly, but without making us feel rushed. Everyone we worked with made us feel comfortable and respected. Even though we live 50 miles from the dealership we wanted to do business with Bozard because the team members their are dedicated to delivering exceptional service. More

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Ended with a wonderful new Expedition The experience was fine considering we were buying a new expedition. Both Chase and Jeff listened to what we wanted and did their best to find it ev The experience was fine considering we were buying a new expedition. Both Chase and Jeff listened to what we wanted and did their best to find it even from another dealership. Unfortunately Chase had to be out of town at a wedding when we purchased the expedition but Jeff stepped in and did a wonderful job. The only downside to the entire buying process was the finance man Rick. Where Chase and Jeff listened to us Rick did not listen! We had no problem with the credit part (interesting during this part with personal financial information being discussed Rick had the door open), however, when Rick got to the extra warranties (he shut the door). He gave his speech and we said "no" we didn't want the extended warranties, service, auto butler, etc. he wouldn't take no for an answer! To say the least my husband was ready to walk out and forget about buying the expedition. That was not a pleasant experience and my husband still is furious about it. When we said "no, not interested" he would lower the price for the plans, which upset my husband even more because then he felt like Bozard was trying to cheat us by making us pay more if we had said yes at the beginning. Not a good experience!!! Someone needs to make sure that Rick understands what the word "no" means. Our daughter this past week just bought a used car from Bozard and we made sure to be with her during the process because we didn't want her to have the pressure from a pushy finance man. She came pre-approved and her finance man AJ made his pitch but listened to her when she said "no" - AJ understands the meaning of the word and respected her and her decision, unlike Rick who tried the hard sell which was the wrong approach!,, For dealing with him we should have been given the auto butler for free! More

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Incredible service, went beyond what I was expecting. First of all I would like to thank Jeff Young for his quick response and great customer service when I was inquiring about a 2013 Chevy Silverado they First of all I would like to thank Jeff Young for his quick response and great customer service when I was inquiring about a 2013 Chevy Silverado they had just gotten in on trade. Although young, I've owned 9 vehicles in the past. I'm not your average kid walking into a dealership, I knew where I stood and I knew what I could handle. Rick Garcia made it nearly hassle free in the negotiation, doing something I've never seen done before.. Lowering the price of the truck to thousands below book value, just to meet my budget. I was absolutely thrilled on the drive home, and I'm thankful I chose to stop in Bozard on my day off. Thank you gentleman. More

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First time buying a car This was my first time buying a car. Jeff Young was fantastic and I won't let anyone in my family buy a car unless it's from him. My experience was gr This was my first time buying a car. Jeff Young was fantastic and I won't let anyone in my family buy a car unless it's from him. My experience was great and everyone was very friendly and upfront. It really made the car buying experience a plesent one. I recommend anyone and everyone that needs a car to at least stop by Bozard Ford and give them a chance. Thank you everyone! More

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A SPEPCIAL THANK YOU! My thanks to Jesse Scheff , Jeff Young and Tom Krell ! If it were not for you, I would not be the owner of my 2016 Lincoln MKZ. After a disastrous e My thanks to Jesse Scheff , Jeff Young and Tom Krell ! If it were not for you, I would not be the owner of my 2016 Lincoln MKZ. After a disastrous experience with one of your sales people, you three stepped in and turned my bad experience to a GREAT one. Jesse and Tom you made this happen.....Jeff you were awesome, you made me want to give Bozard another chance. I am very happy and cannot thank each of you enough for your hard work. Best to all of you! More

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wonderfully great experience Was greeted at the door and was pointed in the right person, Jeff Young. He did an outstanding job finding me the right vehicle. Jeff, George and R Was greeted at the door and was pointed in the right person, Jeff Young. He did an outstanding job finding me the right vehicle. Jeff, George and Rick did everything to get me the great deal I got.. The experience was so good my wife and I bought two vehicles, 2015 F-150 and 2016 for Fusion. More

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Best Dealership on the Planet!!!!!!!!!!!!!! Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best c Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best customer service people. They do not make you feel you are just another number or just a customer. They make you feel as if you are family... We have never enjoyed buying a car until we went to Bozard... no pressure just had a blast looking and test driving...Not only did we buy one car but went back 3 months later and bought another..To us there is no another company that even comes close to how everyone treats you there... Ford itself should know this that Bozard can survive without Ford but Ford could never survive without Bozard. BOZARD IS Ford.....All we have to say to all the companies out there you should all go to Bozard to find out how to deliver a great customer experience....We really do love everyone at Bozard and you have got customers for life with us.........Thankyou to everyone....Chris and Katherine More

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