John Mancini | Page 21

Paul Lazzaro was just wonderful. When we were during a very stressful time during covid and undergoing a lot of changes including a change in residence, Paul was resourceful, understanding, worked with ou very stressful time during covid and undergoing a lot of changes including a change in residence, Paul was resourceful, understanding, worked with our needs, and did it all in a timely manner. Paul was diligent and followed up with us constantly. He offered us a good deal that worked for our situation. We needed to get out of a lease because we were going to increase our mileage use. He offered us a deal and we came out with a certified vehicle so we did not have two worry about warranty. We trusted him and have recommended several friends to look for him in case they need to buy a car. We absolutely love Volkswagen but if Paul were to work somewhere else we would buy a car there. More

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I was able to get a decent deal in about an hour. As a first time buyer I wasn't expecting much and there is definitely no illusion that I'll be treated as a *valued customer.* Was under the impressio first time buyer I wasn't expecting much and there is definitely no illusion that I'll be treated as a *valued customer.* Was under the impression I was a burden on my sales guy this whole process. For price negotiations I kept being handed a piece of paper with irrelevant info in order to confuse how much money I would ultimately spend, and on what. Sales guy was also confused. No benefit of a 'human touch' here as opposed to buying online. Not a terrible experience, just glad it's over and I have a new car. More

by unsignedrecords Verified Customer Verified Customer

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Very friendly staff and easy going! I will recommend this team to friends and family. Very well managed facility with a great inventory of new and used. team to friends and family. Very well managed facility with a great inventory of new and used. More

by jcahill.nh Verified Customer Verified Customer

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Anthony was incredibly patient and very easy to work with. I came to browse for a new car a few weeks ago and Anthony was very helpful and patient. I texted him today to inquire about some new inventory with. I came to browse for a new car a few weeks ago and Anthony was very helpful and patient. I texted him today to inquire about some new inventory and he was very quick to reply. The car i wanted was waiting for me when i arrived and he really worked to get me the best price. I highly recommend working with Anthony and his team at VW Colonial! More

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Caduste is a great salesman, appreciated the professionalism and courtesy. Showed me 3 cars without questions and was genuine. Appreciate the help from everyone there professionalism and courtesy. Showed me 3 cars without questions and was genuine. Appreciate the help from everyone there More

by domenicprevite Verified Customer Verified Customer

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Great experience, easy to deal with, Jason was eager to help us get the deal we wanted and make us happy. would recommend the dealership. would have liked more explanation of the inside tech features help us get the deal we wanted and make us happy. would recommend the dealership. would have liked more explanation of the inside tech features More

by michelle.crugnale Verified Customer Verified Customer

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Service (standard 10k service) was swift & thorough; when a light came on in the subsequent days, I was able to come right in and have them address it, which I appreciated. Service team was polite and patien a light came on in the subsequent days, I was able to come right in and have them address it, which I appreciated. Service team was polite and patient! More

by MMNEWMY Verified Customer Verified Customer

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Frank in customer service is TOP NOTCH! I kept making adjustments with what I wanted and he just went with the flow. I started with just lug locks for my new Jetta, I added mud flaps at the last minute adjustments with what I wanted and he just went with the flow. I started with just lug locks for my new Jetta, I added mud flaps at the last minute then added wind deflectors and muddy buddy mats at a different time. The latter three needed to be ordered. I was able to have one service done and drive away without paying a penny until my other services were available and completed. He communicated clearly every step of the way. I’ve been a VW customer for over a decade (this is my 4th VW in a row. I don’t ever plan to drive another brand). I paid labor for things I probably could have done myself but that was a choice I made knowingly. I’ve never been more satisfied with a dealership. It’s a little out of my way as there is at least one closer to me, however, I find it well worth the drive. Colonial will be my VW dealership from now on. More

by jillisaVWlover Verified Customer Verified Customer

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Hate car shopping? Go see Paul Lazzaro at Colonial VW. I hate car shopping. Dealerships advertise no-pressure sales, but it is never true. However subtle, someone is always pushing you to buy. N VW. I hate car shopping. Dealerships advertise no-pressure sales, but it is never true. However subtle, someone is always pushing you to buy. Not Paul. Paul Lazzaro at Colonial didn't sell me a car, he enabled me to buy a car. There is a huge difference between those two. Other dealerships would do well to learn that difference. Paul met me in the parking lot and offered to run a quote on my trade-in while my five year old and I did a test drive. When we got back, he asked if I was intereted in doing numbers. I told him I needed to get my son home, so he offered to email me all the numbers. Think about that: a car sales person helping you leave the dealership before buying. By the time I was home there was a full break-down of all the costs, my trade-in, and the final price waiting for me. You want to talk low-pressure? We did all the price negotiations over email. Taking full-time care of my son gives me no time to sit in a dealership haggling, so being able to finalize a sale remotely was key. And no offence to the profession, but When was the last time you had fun talking to a car salesman? Paul seemed just as happy getting to know me and my son as selling me a car. Simply put, he was genuinely nice and helpful. And he answered every question my five year old asked him as if my kid was the one buying the car. My son loved it. Do you have Covid concerns? Suffer social anxiety? Trouble juggling child-care while car shopping? Just hate the whole car buying process? Go talk to Paul Lazzaro at Colonial VW. He is the relief you need shopping for a new car. More

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I am now a first time VW owner thanks to Steve Warren ,He made my trade and purchase an easy and stress free deal ,Leaving a F150 to a Tiguan was a tough decision but as I said earlier Steve made me comforta made my trade and purchase an easy and stress free deal ,Leaving a F150 to a Tiguan was a tough decision but as I said earlier Steve made me comfortable in my purchase ,I would defiantly direct my friends and family his way if they need a new car ,Thanks again Steve,I appreciate you! More

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