Kory Peterson

This car dealership is dishonest and untrustworthy. Their lazy and will do whatever they can to save a buck. Would avoid this dealership. Not worth your time. Their quality of service and repair is als Their lazy and will do whatever they can to save a buck. Would avoid this dealership. Not worth your time. Their quality of service and repair is also terrible. More

Helpful 1

Report | Print

Price was fair and I like the no haggle pricing. Just a fair price up front. They went the extra mile on a used vehicle purchase to make any small repairs needed. Happy with the service and the veh Just a fair price up front. They went the extra mile on a used vehicle purchase to make any small repairs needed. Happy with the service and the vehicle. More

Helpful 0

Report | Print

Dishonest business practices related to the sale with my wife. Fake warranty made her miss work twice because “the parts didn’t come in.” wife. Fake warranty made her miss work twice because “the parts didn’t come in.” More

Helpful 0

Report | Print

Professional and caring are two words I would describe Jeff and Kory. They went above and beyond to make sure any of my problems were fixed correctly and promptly. Though my past experiences have left a b Jeff and Kory. They went above and beyond to make sure any of my problems were fixed correctly and promptly. Though my past experiences have left a bitter taste the service teams politeness and professionalism has rebuilt my trust. More

Helpful 0

Report | Print

So, I just bought my 5th car from them since 2008 (yeah, I'm rough on my cars! 😆), and I only buy from Bourne's! I currently live in Waltham, but am happy to trek down to Easton to buy...I know I'm going t I'm rough on my cars! 😆), and I only buy from Bourne's! I currently live in Waltham, but am happy to trek down to Easton to buy...I know I'm going to get the best deal, and they make it wicked easy! I love that when I walked in, about a half dozen employees saw me and greeted me by name ("Hey Bethany!")! Mario Lee sold me the last two, and I wanna give him a shout out for making it easy (and actually, fun!) along with Carlos, and Tara in finance! I also want to give a shout out to their service team... When I finished the paperwork for my most recent victim...er, car.. one of the service guys (whose name I can't recall, but the whole team is amazing!) brought it out and mentioned that they gave it a good cleaning inside and out, because he remembered me mentioning that the only time my cars get cleaned is when I bring them in for service/replacement! Holy cow...talk about amazing memory/service!!! Cannot recommend more highly (again! 😆)!!!! More

Helpful 0

Report | Print

My experience here was alright. The front brake pads My experience here was alright. The front brake pads were going to be due for a change in another month or so. I believe it was Kory that took the c My experience here was alright. The front brake pads were going to be due for a change in another month or so. I believe it was Kory that took the car for a test drive, and he said he’ll fix everything if I’m sure on the car, he was awesome. It was just the front brake pads and e-brake that needed to be fixed, and the scratches needed to be buffed out, but Kory was very accommodating. Shawn explained the paper work to me very well, the time to wait for him was a bit long, but understandable because it was very busy; very quick and painless process. Shawn knows what he’s doing. Jose said he wouldn’t be able to send me the purchase agreement until I knew for sure what insurance company I was going to do because I was thinking progressive, but I wanted to find cheaper insurance. It took me a couple days but I chose liberty mutual. I contacted Jose and told him that I’m switching to liberty mutual instead. Jose sent me the original purchase agreement with progressive still on it and I was at work and couldn’t really deal with this, so I had my father call Jose for me and I’m not sure if my father didn’t ask correctly or if Jose was confused but he said he’ll fix it and sent me the old purchase agreement and added a license plate fee on it (which I needed, even though it should have already been on the agreement since I told him the very first day we met that I needed plates) and the insurance was still progressive, and he wanted me to sign with incorrect info. My dad wanted to pick the car up while I was working, but Jose said he needed me there to sign some papers, so we decided Friday on my day off would be best. The plan was for me to go with my sister and get the purchase agreement and go to DCU to pick up the check then wait for my dad at home, I guess for some reason they couldn’t do it at the dealership, then once my dad got out of work at 1pm we would go to pick up the car. The dealership was going out of my way if I was to go to DCU and DCU was going out of my way if I was to go to the dealership because DCU, the dealership, and my house are all around 50 mins away from each other. Nothing went as planned because the dealership was already closed by the time I got out of work for me to explain to Jose that he still has the wrong insurance on the agreement for the third time. My dad took a half day from work so we could get the car that day because it was either going to be snowing or raining the next day. We get to the dealership and Jose was confused, our time was wasted because he could have just edited the purchase agreement when I told him and sent me the correct copy because that’s literally all he did when we were there, then we left (it was like 1:10pm) to try to make it to my appointment with DCU at 2pm that is 45 mins away from the dealership. I got out of DCU an hour later to then drive in traffic almost an hour back to the dealership with the check. We didn’t get out of the dealership until around 5:30 or 6pm to end up in traffic again for over an hour to get back home. My father and I had not ate all day from going back and forth to deal with this issue that could have been so simple. I’m a person that likes to have things planned and be at places at specific times so the fact that nothing was going according to plan had me very stressed and frustrated that day. I had been looking for a car for 3 weeks already and I looked at the same car in two other dealerships, the first one I felt was racist and the second one wanted me to finance through them and when I told them I already was approved by DCU, they added $5,000 on to the price just for going through DCU. So after all this I was already over looking for a car. Also, I contacted Liberty mutual because I sent my certificate of insurance to DCU and they said the Lien Holder is missing or incorrect. Liberty mutual fixed it for me, but they said the dealership should have done that when I bought the car. So far, I love my car, but as for my experience, I don’t know if Jose wasn’t paying attention to me or confused me with another one of his clients, but I think my experience could have been better. I understand we are all human and can get mixed up sometimes, so I decided to give 4 stars instead of the 3 that I was originally contemplating on doing. More

Helpful 0

Report | Print

Jose has made my life super easy! He didn't put any pressure on me, just gave me great recommendations I have purchased 2 quality vehicles from him and couldn't be more satisfied all around. pressure on me, just gave me great recommendations I have purchased 2 quality vehicles from him and couldn't be more satisfied all around. More

Helpful 0

Report | Print

Tori was awesome! She listened to us and provided us with what we really wanted. She made us comfortable in looking for what we really needed. what we really wanted. She made us comfortable in looking for what we really needed. More

Helpful 0

Report | Print

Friendly got us what we needed no hassle no pressure very helpful and easy going. Explain everything and anything we need to know. Financing is fast and easy also. helpful and easy going. Explain everything and anything we need to know. Financing is fast and easy also. More

Helpful 0

Report | Print

Friendly and helpful Trevon was so friendly and helpful. I checked out 6 cars before deciding and the process was so smooth. Shawn was also great with the financing portio Trevon was so friendly and helpful. I checked out 6 cars before deciding and the process was so smooth. Shawn was also great with the financing portion. Even though I purchased a car before he explained everything very thoroughly. This is my 4th time purchasing a car and my son bought 1 too. It’s so easy. I will refer some people to Trevon for sure. I’d also like to say how great Kory and Paul are from service. They have been so helpful with my other cars. I will definitely recommend Bourne and purchase a car again in the future. I love my new BMW X1. Thanks!!!! More

Helpful 0

Report | Print