Kory Peterson | Page 2

What a nightmare!!! I purchased my Infinity Q50 from Bourne five months ago and although I had a very bad experience with them from the start I had not written a review d I purchased my Infinity Q50 from Bourne five months ago and although I had a very bad experience with them from the start I had not written a review due to how busy I've been. Fast forward to now, I'm still having issues with Bourne. I’m currently receiving bills for my car’s unpaid excise tax, which they charged me at time of purchase and should have been paid by Bourne when they registered my car. This along with a multitude of other issues, that I’m listing below, is what has led me to write this review. - In April, I called and arranged to test drive my car of interest with Kim. After the test drive I explained to Kim that I was interested in purchasing the car but that I heard a slight screeching sound when I turned it on and drove it around. She had one of Bourne’s mechanics come and turn the car on; both Kim and mechanic told me that the sound was normal. I was so in love with the car that I went ahead with the purchase. - After completing the purchase papers/finance documents I ended up waiting two hours before one of their finance representatives saw me. In the interim no one gave me updates on when I would be seen. - The financial representative automatically added extra coverage on my car, although my car was still under warranty and wouldn't expire for quite some time. If it weren’t for me reading the fine print carefully before signing the finance agreement, I would have had to pay an extra $80 monthly for a coverage that I didn't need. After I caught this extra charge, the rep removed it from my total costs without explaining why he had added it in the first place. - Since my purchase was made on Saturday I had to return to pick up the car on Monday, as long as I purchased car insurance and provided them with proof. On Monday morning I called Kim and left her a voicemail confirming my newly purchased insurance information. Hours had gone by and I still no word from Kim. I called her back and still couldn’t get a hold of her. By the way, Kim is rarely available to speak on the phone. She finally calls me back around 4pm saying that I could certainly come pick up as soon as I was able to. - When I arrived to pick up the car around 6pm, Kim was running around frantic and my car wasn’t ready. She explained that she hadn’t been able to process my insurance paperwork due to a name error. She proceeded to have me get on the phone with my insurance to help her fix the issue. I asked her why she had waited until I arrived to identify and address this issue. She didn’t really have an explanation other then the insurance didn’t send her the paperwork on time. Note that my insurance sent me a confirmation when they sent her the paperwork. She then suggested that I come back the following day. I explained to Kim that I lived and worked two hours away I couldn’t continue to travel back and forth to Bourne. Finally the name issue was resolved around 8pm, which led me to be late to my class. - The evening I picked up the car, as I was driving home from class, I got a check engine and oil message. The following day I called Kim and left her a voicemail explaining what happened. Kim called me back and spoke to me as if she had never interacted with me before. She told me I had to address this with the Bourne car shop. I then called the Bourne car shop and they asked I come back to get the error message turned off. They had simply forgotten to turn the error message off. A few days later I had to drive two hours to Bourne and back to get the error message fixed. While at the shop I explained to them that I was still hearing the screeching sound I heard during my test drive. They refused to inspect and recommended I take the car to Infinity to get it checked since it was still during manufacturer warranty. Mind you Bourne claims they have a 30-day warranty. - I took my car to Infinity and they told me the sound was coming from a deteriorated drive (serpentine) belt that was a risk of bursting. In addition infinity found that the tires and brakes needed to be replaced (my mistake for taking Bourne’s word about the car not needing anything replaced). - I called Bourne back and explained what infinity said and they ask that I bring the car back for them to inspect it. There I went driving another four hours. After Post inspection Bourne refused to fix breaks and tires but agreed to replace the drive belt. However, they asked that I come back another day to get the belt fixed because they had to order the part. - Bourne rep, Kory (who was pretty condescending) said he’d call when they received the part. Two weeks later still no call from Bourne. I ended up having to call them and ask about the status of the belt. According to the rep the part had been receipt by Bourne the week prior. A few days later I finally get the belt fixed after another four-hour trip to Bourne. Would I recommend purchasing from Bourne, absolutely not; that is of course unless you are ok with having your time wasted. More

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Customer Service at Bourne's Auto I have just completed my second purchase at Bourne's. Again the sales process was quick and comprehensive. Tori Gourdin was responsive, knowledgeable I have just completed my second purchase at Bourne's. Again the sales process was quick and comprehensive. Tori Gourdin was responsive, knowledgeable and pleasant. I am very happy with the experience and will continue to be a customer. More

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BOURNE To Be The BEST!! This is now my THIRD purchase from Bourne's. My wife, my dad, my brother, select friends have all trusted this place and uave all had the opportunity This is now my THIRD purchase from Bourne's. My wife, my dad, my brother, select friends have all trusted this place and uave all had the opportunity to be helped by Carlos. This man is not only great at his job but it shows in the people he's around. My entire experience was awesome this purchase I had the pleasure of Tori's assistance. This woman was constantly hustling to make sure myself and other guests weren't waiting long. Customer service at it's finest. She was super friendly, and pleasant the entire time, and FAST!! Don't hesitate, no hastle, just come get your car here, be treated well. Not to mention the Service department always has my best interest on mind Shout out to Kory!! More

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The Best Dealership Around I’ve purchased approximately 10 vehicles over the past 5 years and dealing with Trey Hubbard, John Benner, Mike Kelley and Shawn Saunders always creat I’ve purchased approximately 10 vehicles over the past 5 years and dealing with Trey Hubbard, John Benner, Mike Kelley and Shawn Saunders always create the best experience purchasing a vehicle. Mike Clark, Paul Sandler, Kori Peterson, Sean Harrington, Matt Aiello and Lucas Septelka are also great to deal with in the service and body shop. It’s always a pleasure to work with the team at Bourne’s. In the five years dealing with Bourne’s, Trey has been the best salesman I’ve ever dealt with in my life purchasing cars! More

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Great Sales & Service Had purchased a car three months ago... but the driver seat ended up aggravating a back injury. I went back to Bourne’s and not only did they treat m Had purchased a car three months ago... but the driver seat ended up aggravating a back injury. I went back to Bourne’s and not only did they treat me right on trading in the car that I just bought from them, I found the car of my dreams!! Tre is a awesome to work with and I wouldn’t go anywhere else!! More

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Great Customer Service!! We have bought several cars from Bourne’s and they never disappoint! Whether it’s Trey in Sales, Carlos in Finance or Mike and Kory in Service... thi We have bought several cars from Bourne’s and they never disappoint! Whether it’s Trey in Sales, Carlos in Finance or Mike and Kory in Service... this dealership is the best! If you need a great car at a fabulous price you need to go to Bourne’s. I highly recommend them. They treat their customers like family and will do their absolute best to make you happy! More

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Squeaky Lexus Nightmare I had an oil change and told them @ a squeaky sound. Left car on Wednesday all day for a 9:30 appt. Went to pick up car Wednesday afternoon and was to I had an oil change and told them @ a squeaky sound. Left car on Wednesday all day for a 9:30 appt. Went to pick up car Wednesday afternoon and was told still being g worked on and radiator was cracked. Was never noticed during oil change as noted in papers I was given. Left car there all day Rhursfay and Friday(they gave me a rental).Went to pick up car Friday and was told still squeaking, but could hear it with a “stethoscope”.I brought car home and was squeaking again. Called and told me to bring it in on Monday,they thought it was another issue related to serpentine belt.Brought car in Monday and when “mechanic” was done, car was still squeaking. Was given another rental car and was told they are going to fixit. I am not happy at all, the squeaking should of been resolved after my $581 repair for serpentine belt.I hope it gets fixed and has someone repair it that knows what they’re doing😡 More

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No pressure shopping Jose was knowledgeable and easygoing. I didn't feel any pressure, it definitely wasn't your typical car shopping experience. I would recommend Bourne Jose was knowledgeable and easygoing. I didn't feel any pressure, it definitely wasn't your typical car shopping experience. I would recommend Bourne , especially Jose! More

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The best This is the second car I have bought at bourne auto in Easton. Since finding them I would not go anywhere else. Both my sons bought their cars from b This is the second car I have bought at bourne auto in Easton. Since finding them I would not go anywhere else. Both my sons bought their cars from bourne. The two people I dealt with were extremely helpful and very pleasant. Thanks Mario and Carlos. I have also used the service department with my last car and will with my new car. Also very helpful and pleasant people. I would highly recommend them. More

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Expertise service all around. My family and I have had many amazing experiences with Bournes Auto. I purchased a Mini cooper early last year and traded it in for a more spacious My family and I have had many amazing experiences with Bournes Auto. I purchased a Mini cooper early last year and traded it in for a more spacious vehicle that accomodates to our families lifestyle much better. We have had nothing but wonderful customer service from all transactions. It literally took less than two hours to walk in and be greeted by brilliant staff that were extremely helpful and kind to driving off the lot in our new vehicle. I would never shop anywhere else for our transportation needs as Bournes has always been extremely fair and very courteous. Thank you Mario and staff for all of your accomodations. More

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