Lorena Renteria-Hernandez | Page 3
Service Director
Mercedes-Benz of Coral Gables
300 Almeria Avenue
Coral Gables, FL 33134
143 Reviews
Write a ReviewDealership Experience
25 yrs, 4 mos
Languages Spoken
English
Spanish
143 Reviews of Lorena Renteria-Hernandez
March 16, 2021
Peter Warwar Took his time and patience to show me several cars. After coming back a second time we finally got me a car that I want to thanks to all his help. several cars. After coming back a second time we finally got me a car that I want to thanks to all his help. More
Other Employees Tagged: Peter Warwar , Hector Brito, David Delgado
February 07, 2021
I got a nail in my tire friday afternoon. I brought it by and the place was slamming on friday afternoon. Did they make me wait? nope. Lorena took a picture of the damage and sent me on my way. She got the p and the place was slamming on friday afternoon. Did they make me wait? nope. Lorena took a picture of the damage and sent me on my way. She got the pics to Valentin who got the paperwork started. They did not have my tire but my service advisor valentin moved heaven and earth to get me a replacement the next morning and got it swapped out quickly for a minimal cost (thank you tire insurance!). Great job and Great hustle mercedes benz coral gables! These guys are serious about customer service. I will not take my car anywhere else. More
Other Employees Tagged: Valentin Sanchez
February 05, 2021
Incredible service from Jose Artiles of Mercedes Benz of Coral Cables. I recommend him to all. I never received this type of service from Mercedes of Miami Coral Cables. I recommend him to all. I never received this type of service from Mercedes of Miami More
Other Employees Tagged: Jose Artiles
December 21, 2020
Peter Warwar is just an unbelievably helpful and kind man. Quality is not quantity and no one exemplifies this better than Mr. Warwar. I could not recommend buying a car, any car, from anyone other than man. Quality is not quantity and no one exemplifies this better than Mr. Warwar. I could not recommend buying a car, any car, from anyone other than him. More
Other Employees Tagged: Peter Warwar
November 01, 2020
I have been with Mercedes Benz of Coral Gables since the 1990’s and I have always received the best professional service. Thank you! Excellent 1990’s and I have always received the best professional service. Thank you! Excellent More
Other Employees Tagged: Rene Garcia, Frankie Cao
September 29, 2020
Rosie is a consummate professional. She has a very pleasant demeanor, which makes it a pleasure to interact with her! Further, she always insurances that our car is timely and properly serviced. pleasant demeanor, which makes it a pleasure to interact with her! Further, she always insurances that our car is timely and properly serviced. More
Other Employees Tagged: Rosie Ruiz
September 28, 2020
Frankie Cao is an asset tp your organization, with a great deal of knowledge about the Mercedes cars (I have 2) always ready and willing to listen to the problems for which the car was brought in for se great deal of knowledge about the Mercedes cars (I have 2) always ready and willing to listen to the problems for which the car was brought in for service, also at time of pick up very explicit as to the service perform in the cars and ready to assit with any questions and or concerns that I might have I will recommend to my friends that own a Mercedes to try and request Frankie as their service advisor As for the loaner dept is another story very disorganize, needs a better planning and or organization that is why is only 4 stars for Mercedes of Coral Gables More
Other Employees Tagged: Frankie Cao
September 24, 2020
So lucky to have Freddy as my Service Adviser. It’s always a pleasure dealing with him; knowledgeable, courteous, friendly. Your dealership is lucky to have him. always a pleasure dealing with him; knowledgeable, courteous, friendly. Your dealership is lucky to have him. More
Other Employees Tagged: Stephanie Segovia, Freddy Espinoza
September 23, 2020
Keep up the excellent service all around ! Because of this it’s hard for me to switch to other brands of vehicles. I appreciate it !😊 this it’s hard for me to switch to other brands of vehicles. I appreciate it !😊 More
Other Employees Tagged: Dave Gossett, Byron Soler
September 17, 2020
Dave is an amazing , knowledgeable and friendly advisor. He’s the best in my opinion. Great communication and always delivers on time. His advice on issues has always been spot on. He’s the best in my opinion. Great communication and always delivers on time. His advice on issues has always been spot on. More
Other Employees Tagged: Dave Gossett