I just picked up a gorgeous Audi S5 convertible at Bourne's. The experience could not have been better. Flawless. I called David and arranged a time to look at the vehicle. When I arrived, the car was pulled up front and ready to go. There was some initial confusion about the tires, but not only did the staff at Bourne's address the issue honestly and with integrity, they agreed to fix the issue at their cost. I then asked if I could take the car down to the local Audi dealer for an inspection. No problem. Before I knew it, they took it down the street and had the vehicle gone over bumper to bumper. There was a very minor issue with the car (hardly worth mentioning), which, you guessed it, Bourne's fixed for free. How do these guys make any money?
I had been looking for this type of vehicle for years. The vehicle price was at least $5-$7K (!) lower than any other comparable vehicle in the area. And they gave me by far the most for my trade. More than I originally paid for the car! Dave - and then Shawn - ran around like crazy making sure the car was ready when promised. Even the general manager and the owner took a personal interest in my buying experience. Both Michael and Jason made the time to meet me when I arrived to close the sale. Their inspiring words sealed it for me. This was no ordinary dealership.
When I picked up the car, I noticed that the driver side windshield wiper was missing. Even though it was after hours, Shawn found NEW wiper blades and had them installed immediately. Shawn apologized profusely. It was really no big deal. There was no rain in the forecast.
Growing up in the projects in Worcester, MA, I never dreamed I would be in a position to own a vehicle of this quality. Bourne's made this dream a reality.
I work with several high net worth individuals who live south of Boston and who buy cars more often than my wife buys shoes (which is saying something). I have made it a point to share my experience with as many of those folks as possible.
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