I purchased a 2012 Nissan Rogue in July 2013. I bought the car with minimal paint damage on the rear bumper. It looked as if someone may have backed up against something lightly and scraped the paint. Bourne's ordered paint to match the car and did the small body work to the car for me a few days after the purchase. I was happy with that.
Then 60 days later I needed my first oil change, I was told by the mechanic that I needed new tires on the car. This took me by surprise as I bought the car with 14,900 miles on it and at the time of my oil change it had 17,700. It also passed inspection so I did have a valid sticker so I thought "Wouldn't the car not pass with bad tires"? So I took the car to NTB for a second opinion and was told the same thing. The tires should be replaced.
I called and emailed Bourne's with this issue. I felt with the car having less than 20k miles on it that I should not be responsible to pay out the money for four new tires as I had the car alittle over 60 days.
They asked I bring the car down. They inspected my tires and agreed they needed to be replaced, Within 5 days they purchased and installed four new tires on my Rogue at no cost.
All the people I have interacted with at Bourne's were just great. They treated me very well and not once did I ever feel pressure to purchase a car the day I had went in. I feel I got fair trade value on my 2005 Chevy Trailblazer and I left feeling good with the price of the car and my monthly payments. They have been very accomodating to the issues I had (that in all fairness were not so bad) and corrected them for me in no time at all.
A friend reccomended Bourne's to me and I too will reccomend them to other's. I waited alittle while to write this as you never know what can happen after 90 days and I'm glad I did because I can give this true review.
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