Mike Barker | Page 2

RUN! This by far was the worst process in trying to purchase a car for cash. This dealership could use training on working with fulltime RVer's and custo This by far was the worst process in trying to purchase a car for cash. This dealership could use training on working with fulltime RVer's and customer service. Mike was extremely rude to our insurance company. No communication between sales and the person with the final say. No response from management. No online phone numbers are answered. Wired purchase price was returned by a check with a 7-day hold. No explanation as to why it could not be wired back, the same way it was received. Proof of insurance, on a cash deal, was not acceptable per their company guidelines. Remember, we were paying 100% cash. Deal cancelled. More

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We have purchased and serviced many vehicles at Suburban Ford and we are always satisfied. Laurie Moses will always find a way to put us in a vehicle that meets our needs and budget! Ford and we are always satisfied. Laurie Moses will always find a way to put us in a vehicle that meets our needs and budget! More

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Suburban Ford of Waterford always makes the new car buying experience a pleasant one for sure. From the general manager, sales manager, sales person, finance and the delivery prep person they all do a buying experience a pleasant one for sure. From the general manager, sales manager, sales person, finance and the delivery prep person they all do a great job. I would definitely recommend to anyone to make their next purchase at Suburban Ford of Waterford. More

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Bought a used 2020 Blazer from this dealership, supposedly the interior was detailed but my wife said it was dirty and all the tires were low on air when we got it home. They also did not give us supposedly the interior was detailed but my wife said it was dirty and all the tires were low on air when we got it home. They also did not give us a full tank of gas for a $33K car, that I feel is just cheap of them. The oil life was a 60% as well so they did not give the car an oil change in their inspection process. They tried to sell us an extended warrantee for $6K - I told them that is was too high - somehow $2K dollars came off the price within minutes - seems like they were gouging us. When we got home we had a little bit of buyer's remorse and call our sales guy back and ask if we could return the car if we were not happy with it and we promised to purchase another car from them - never got a call back from anyone about this. I am not very happy with them and will not make the trip out to them when I am in the market for a new car. More

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Wow, what a great experience. I was at the dealer 3 hours. Everyone was unbelievably nice. The GM and my sales person answered every question I had. I was at the dealer 3 hours. Everyone was unbelievably nice. The GM and my sales person answered every question I had. More

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Jeff and James found me the perfect Bronco! 5th new vehicle purchase and the best one yet. 5th new vehicle purchase and the best one yet. More

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Another outstanding vechile purchase from our perfered Salesman Trevor Wortman at Suburban Ford Waterford! The whole team at Suburban is outstanding! Sevice. Finance, Management, and the like is always a Salesman Trevor Wortman at Suburban Ford Waterford! The whole team at Suburban is outstanding! Sevice. Finance, Management, and the like is always a pleasure to do business with! More

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Laurie is the greatest to deal with at Suburban. She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the money, she makes a sale for a life long friend and customer”. She works tirelessly and is determined to help you find exactly what you want and never gives up. But, the best part is that she treats every customer like they’re her only customer. If you truly want the best buying experience Laurie is your go to at Suburban Ford of Waterford. 10/10 recommend, you won’t be disappointed. More

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Suburban Ford in Waterford finance guy added a premium warrenty and key fab warrenty on our car loan without our permission. After we denied all the sales pitches. They stalled our loan with the bank for warrenty and key fab warrenty on our car loan without our permission. After we denied all the sales pitches. They stalled our loan with the bank for 2 months and asked my wife to resign her paperwork. That's where he added the warrenty for a larger commission bonus. They use the paperless contracts that you sign with your finger on there glass desk. This was her first purchase from a dealership in 30 years and a nightmare. We are still waiting for Suburban Ford to remove the $5,865.00 off our loan. There only response was sorry and that we will have to refinance with our credit union. Our entire loan should be rewritten from the fraud.. They refused.. xxx More

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This dealership is hands down the best around everyone is so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and persona so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and personable she treats every customer as if they are her only customer of the day making your buying/leasing process seem less. She will help you pick out and get what you want and if she doesn’t have it she will find it. You can’t go wrong. As I have said for yours Laurie doesn’t make a sale she makes a friend and a returning customer. More

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