Richard DeMarco

After 5 weeks of annoyances and not having my truck because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every issue. Mark was very helpful and took the time to make sure everything was handled correctly and as timely as possible. Erin Baker was phenomenal in helping and not only reassured me that it would be taken care of but kept going the extra mile to get updates and make sure all issues were addressed. Any production bonuses the dealership may offer, they both deserves it all. More

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David Littlepage was just an absolute pleasure to work with. Dave took the time to get to know me and my family needs. I fell into the unfortunate situation where my vehicle that I purchased from this dea with. Dave took the time to get to know me and my family needs. I fell into the unfortunate situation where my vehicle that I purchased from this dealership was faulty, we felt unsafe to drive despite passing MD inspections. The dealership stood by their word on the 7 day exchange policy and took back the vehicle and helped me get into something that was new, safe and comfortable for the needs of my family. I am a father of 5 girls and one with special needs, we need a big truck to help take her out to appointments and get her the services she needs. Dave and the amazing management team at Koons bent over backwards to layout price options, find a vehicle to meet my financial situation and they did everything they possibly could without compromising their own business to make it work for me. I don’t know of any other company that operates like that and wish there were more. I am so grateful for my purchase and the wonderful service I received at Koons Chevy of White Marsh. Dave, Scott, Chris, Martin, Rich… your names will never depart me because of how much you went the extra mile to relieve me of a bad situation and put me into a even greater one for the safety and security of my own family! I am coming back and I trust your services! More

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I Would recommend Koons Chevrolet White Marsh buddy Price I have Purchased From and my Family For 20 years Rich is great SalesManger Daniel Parks Price I have Purchased From and my Family For 20 years Rich is great SalesManger Daniel Parks More

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When we inquired about the truck, our Sales Specialist had all the answers. He got right on the ball getting everything done to make our purchase happen quickly. The Sales Manager and Financial Advisor had all the answers. He got right on the ball getting everything done to make our purchase happen quickly. The Sales Manager and Financial Advisor were also very nice and helpful.. We will remember Koons when we consider another purchase.. thank you everyone!!! More

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This is my first time purchasing from Koons and all i have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. More

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Sales representative Buddy was very pleasant to deal with as well as the sales management who helped sort out some financing worries I was having. The financial process when going over extras like extended w as well as the sales management who helped sort out some financing worries I was having. The financial process when going over extras like extended warranties was less then pleasant. Never purchased a vehicle from a dealership that was more pushy with selling extended warranties as this one. I ended up getting one at a better deal than originally offered, but only after turning it down about four times. That is the only reason I purchased it. Thats not honest business in my opinion if your not willing to offer the good deal unless they turn the original deal down. Not fair to customers who know they want an extended warranty and just take whats offered. That and offering better interest rates only if the warranty was purchased. That part was sorted out after I kept questioning it. Overall a good experience, and I would purchase from Koons again if I was in the market for another vehicle. More

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Koons staff was very good to work with thanks to my salesman Buddy Price great job he had everything ready for us when we got there and finished all the transaction and had our truck nice and clean salesman Buddy Price great job he had everything ready for us when we got there and finished all the transaction and had our truck nice and clean More

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Great staff. Helpful and knowledgeable. I will continue to use Koons for my automotive needs. I Helpful and knowledgeable. I will continue to use Koons for my automotive needs. I More

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Fast simple, Great dealership really took care of my needs. There was a few issues I wanted fixed with the used car I bought. They told me don't worry they would handle the issues. All issued needed wil needs. There was a few issues I wanted fixed with the used car I bought. They told me don't worry they would handle the issues. All issued needed will be addressed and I got it in writing. 👍 More

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We love Koons, and the staff! Service is great too! They treat us like family! This is my 3rd car from them! We're life long customers. treat us like family! This is my 3rd car from them! We're life long customers. More

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