Richard Klaben
Richard Klaben at Klaben Ford Lincoln
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Richard Klaben | Page 18

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
857 Reviews

I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308

Dealership Experience

43 yrs, 4 mos

Industry Experience

50 yrs, 5 mos

5.0

857 Reviews

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857 Reviews of Richard Klaben

March 25, 2021

Dealership Rating
Employee Rating

Jennifer Bowen has always graciously answered my questions during, and after my purchase. Chris Volk and Jennifer were a great team to work with. Thanks! More

by ryandrewhenderson
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 24, 2021

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Chris Volk at Klaben was very honest and communication was clear from start to finish. I look forward to doing business again in the future. More

by ryandrewhenderson
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 22, 2021

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Comprehensive visit with great explanations.Only place I Comprehensive visit with great explanations. Only place I would take my Shelby and all the other cars I have gotten from Klaben. Thank you Klaben More

by Sportsdocdom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold , Dave Mott

March 18, 2021

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There is no dealership I know of that has a more honest, reliable, better business leader at the helm. 32 years of devotion to KLABEN and just recently was reaffirmed by completing what may be one of the b More

by Heideman Clan
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Recommend Dealer
Yes

March 18, 2021

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I have been a Klaben customer since 2016. My experiences with Sales and Service are top notch. I enjoy my car and know it’s well maintained with each visit. Can’t wait to shop the new Lincoln line at the More

by Sanibelstar
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Tyler Kline

March 13, 2021

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I have problems with these people every time I go there for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mona Crooks, Joe French , Mario Palomba

Mar 24, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive comments about Mona. We share this feedback with our entire team using it for coaching, counseling, and celebrating. I apologize for our team failing you and leaving you feeling betrayed in our communication. The parts delays and unclear arrival up to this point have been frustrating to say the least, no excuses. I'm so glad Mona and I had the opportunity to speak in person and solidify a game plan for closure once parts arrived. Your patience and understanding with these delays were not expected, but definitely appreciated. Now that the parts are here and appointment is set we are looking forward to repairing your concern expeditiously and thoroughly. Thank you again for your feedback and the opportunity to restore your confidence in us. We will not let you down and as always our entire team remains at your service. Sean Bradford - sbradford@klaben.com

March 13, 2021

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Great job nice person they worked well together and with my wife myself and made it easy to decide witch vehicle works best for hour needs thank you More

by mjej30
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, David Mitchell , Brandon Stahl

March 08, 2021

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Employee Rating

My experience was off the charts.. after leasing for years and decided to buy the transition couldn’t of been any smoother I think Brandon Johnson and Roscoe for all they did for me. We love our Klaban More

by Claire Magnani ( Patti)
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Christine Klaben , Branden Johnson

March 07, 2021

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Employee Rating

Great group of people to work with! Always work with me to get things done properly. I am repeat customer. Will refer others to Klaben Ford Lincoln More

by MABDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Mona Crooks, Tom Alcorn, Christine Klaben, Jennifer Bowen , Andy Bellian, Denise Miller, Dave Mott, John Coleman

March 03, 2021

Dealership Rating

Always fair and good to work with.Have both purchased Always fair and good to work with. Have both purchased and leased many vehicles from Klaben over the years and plan to continue to do so in the futur More

by tjkoenig7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Louis Polos , Sales Manager cant recall name

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