Richard Klaben
Richard Klaben at Klaben Ford Lincoln
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Richard Klaben | Page 19

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
858 Reviews

I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308

Dealership Experience

43 yrs, 5 mos

Industry Experience

50 yrs, 6 mos

5.0

858 Reviews

Write a Review

858 Reviews of Richard Klaben

March 03, 2021

Dealership Rating

Always fair and good to work with.Have both purchased Always fair and good to work with. Have both purchased and leased many vehicles from Klaben over the years and plan to continue to do so in the futur More

by tjkoenig7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Louis Polos , Sales Manager cant recall name

March 03, 2021

Dealership Rating

Very pleased with the staff and service provided. Worked with price, vehicle was clean and delivered at scheduled time. Definitely felt like cared about wether I had a good experience More

by WLR9FIRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

I reached out to Klaben to see if I could even afford my dream car. Next thing I know, I was able to drive off in it. Michael, and all the Klaben staff, were so helpful. I was treated so well, I'll go ba More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Uzl II , Denise Miller, Steve Opalko

February 19, 2021

Dealership Rating
Employee Rating

In today’s world, not everyone has 90mins to wait for an oil change and tire rotation. Wish there was an express option for those of us who don’t have that time. More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Christine Klaben, Jennifer Bowen , Dave Mott, Matt Moyers

Feb 21, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left as well. We take this feedback and share it with our entire team allowing us to reflect and know where we are succeeding, as well as areas requiring our attention. All of it is taken seriously and provides our team valuable insight for improving the experiences we provide to our guests. I apologize for not delivering on every aspect of your visit in an efficient manner. No excuses, we failed. We have discussed internally and recognize how and where we failed to make adjustments and provide options that would have provided a more expeditious and positive experience. I attempted to reach you via phone in order to personally apologize, share these thoughts and thank you for many years of loyalty to and advocacy for the Klaben organization. Your business is appreciated and respected, but the relationship gained is more important to us than anything. Thank you again for your feedback. I have provided my contact information if you care to share additional insight and further discuss your recent experience as well as for your future reference. I and the entire Klaben team remain at your service. Stay well. Sean Bradford – sbradford@klaben.com

February 15, 2021

Dealership Rating
Employee Rating

Great service great staff very friendlyTechs know their Great service great staff very friendly Techs know their jobs Clean welcome area You get service the minute you drive into the service Kane’s More

by LITTLEJOEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

Feb 17, 2021

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

February 12, 2021

Dealership Rating
Employee Rating

We have bought many vehicles from Klaben Ford and would never go anywhere else. Klaben goes the extra mile for their guests. Thank you Chris Volk for doing just that. From the sale to the finance departmen More

by Aondrejko40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Christopher Volk , Nick Johnson, Denise Miller, Steve Workman

Feb 17, 2021

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 08, 2021

Dealership Rating
Employee Rating

Tim is awesome and made the process very easy and provided more than enough information on each vehicle I looked at. Definitely go to Klaben! More

by fabryalexis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling , Denise Miller

Feb 13, 2021

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Tim was able to help you out! We hope to be of service to you again! Take care!

February 04, 2021

Dealership Rating

I normally deal with the people at Klaben/Crown Ford in Warren. Gary James contacted me about the used Ford F-150 and thought I might be interested. I went and looked at it and chose to purchase it. Chr More

by BLAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Gary James

Feb 13, 2021

Klaben Ford Lincoln responded

Blaine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

February 01, 2021

Dealership Rating
Employee Rating

We have purchased many cars at Klaben, always a stress free and pleasant experience. Tyler did a great job in explaining all the options to me. Many thanks to the Klaben team. More

by Tmontoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline , Denise Miller

Feb 11, 2021

Klaben Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that Tyler was able to go above and beyond your expectations and really help you out. --Thanks for the great review!

January 28, 2021

Dealership Rating
Employee Rating

My service advisor, Mario, took his time to explain everything to me about what the techs were doing to my Edge. The work was done on time and there was a need to schedule a follow up. Good people. Fri More

by bobcline60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Roscoe Woodberry, Christine Klaben , Mario Palomba

Feb 15, 2021

Klaben Ford Lincoln responded

Thanks for the great star-rating! If you have any further questions, please give us a call. We're always happy to help!

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