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Sheila Ocasio
Sheila Ocasio at Hollywood Kia
Refer Me

Sheila Ocasio | Page 18

CUSTOMER SUPPORT MANAGER

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

Contact Me
4.4
193 Reviews

Earning Customer For Life

Dealership Experience

2 yrs, 4 mos

Industry Experience

22 yrs

Languages Spoken

English English

Spanish Spanish

4.4

193 Reviews

Write a Review

193 Reviews of Sheila Ocasio

May 26, 2022

Dealership Rating
Employee Rating

Great customer service and very nice guys And awesome people that what to make your day better More

by MIAMITAXI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
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May 27, 2022

Hollywood Kia responded

Thank you for taking a moment to write a Hollywood Kia five-star review! What great feedback to hear about our services team? We are glad that his customer service shined bright during your services visit. It was great to work with you, and we look forward to seeing you again soon! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 19, 2022

Dealership Rating
Employee Rating

Not happy with the overall service, I left a message , yesterday, for the General Manager .... no return call and the service manager was not accommodating!!! More

by barrylev7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful 1
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May 19, 2022

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. wecare@hollywoodkia.com

May 19, 2022

barrylev7 responded

Barrylev7@aol.com Barry Levenberg- 973-886-2702

May 19, 2022

Dealership Rating
Employee Rating

Great costumer service, would recomend to anyone fast and many amenities for the clients. Best regards More

by JORGEEDUARDOGARCIADIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
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May 19, 2022

Hollywood Kia responded

Thank you for choosing Hollywood Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

May 23, 2022

Hollywood Kia responded

Thank you for taking a moment to write a Hollywood Kia five-star review! What great feedback to hear about our services team? We are glad that his customer service shined bright during your services visit. It was great to work with you, and we look forward to seeing you again soon! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 17, 2022

Dealership Rating
Employee Rating

Fast, polite and love the massage chairs. My car was cleaner then when I brought it in. More

by SHAVONBAPTISTE79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
May 17, 2022

Hollywood Kia responded

Shavon, Thank you so much for your excellent review! We are so glad that Sheila had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Hollywood Kia. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

May 14, 2022

Dealership Rating
Employee Rating

The dealer at kia are wonderful toocar of my car for me on timetable thanks More

by MARYTHOMAS.1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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May 16, 2022

Hollywood Kia responded

We appreciate your business and our team looks forward to serving you again soon! wecare@hollywoodkia.com

May 13, 2022

Dealership Rating
Employee Rating

Very impressive with the service and the attention. 1 # in everything. Thank the hold staff More

by JMARRERO338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
Report | Print
May 16, 2022

Hollywood Kia responded

Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

May 09, 2022

Dealership Rating
Employee Rating

They take care of your call whenever you have any problem with lease vehicle. The wait for service can be short or long depends on what is being done. They always get the job completed well! More

by DAVIDALEJANDRO0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
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May 09, 2022

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

May 10, 2022

Hollywood Kia responded

Thank you for taking the time to leave a kind review for the Hollywood Kia team, and we'll be here whenever you need us next! We're happy to hear that you're satisfied with the quality of your service experience! We sincerely appreciate your feedback and will keep it in mind as we move forward. Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 05, 2022

Dealership Rating
Employee Rating

I enjoyed how speedy the service was and how nice they were during my visit More

by Isabella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
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May 06, 2022

Hollywood Kia responded

Isabella, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. wecare@hollywoodkia.com

May 09, 2022

Hollywood Kia responded

Thank you for taking the time to leave a kind review for the Hollywood Kia team, and we'll be here whenever you need us next! We're happy to hear that you're satisfied with the quality of your service experience! We sincerely appreciate your feedback and will keep it in mind as we move forward. Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

April 28, 2022

Dealership Rating
Employee Rating

Excellent attention , good service , fast service , I recommend this dealer to my friends and I am super happy with my Kia Soul 2021 More

by ENRIQUEMICH
Recommend Dealer
Yes

Other Employees Tagged: Sheila ocasio

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Apr 28, 2022

Hollywood Kia responded

Thank you for taking the time to leave a kind review for the Hollywood Kia team, and we'll be here whenever you need us next! We're happy to hear that you're satisfied with the quality of your service experience! We sincerely appreciate your feedback and will keep it in mind as we move forward. Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

April 28, 2022

Dealership Rating
Employee Rating

Great service always very helpful and they get you a uber of it's going to take long More

by Carlos Fermin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA

Helpful
Report | Print
Apr 28, 2022

Hollywood Kia responded

Thank you for sharing your experience with our services team! It means a lot that you are a happy customer, and at Hollywood Kia, we look forward to welcoming you back again down the road. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

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