Todd Pluger

The service representative Todd Pluger and Gm Jason was less than helpful when my vehicle was hit in the parking lot while in for service. if it was not for the collision center people I would not recomme less than helpful when my vehicle was hit in the parking lot while in for service. if it was not for the collision center people I would not recommend taking a vehicle there for service. Stop being a used car dealer and treat your customers with the respect they deserve. More

by mlem99 Verified Customer Verified Customer

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In today’s business world you succeed by service and your service department exceeds all expectations Will always be back! service department exceeds all expectations Will always be back! More

by Scott52 Verified Customer Verified Customer

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Too many incidences to capture. 3 cars from just this dealership in all my years in Georgia. I've recommended many times and HD 2 friends make purchases with thsi dealership. Simon 3 cars from just this dealership in all my years in Georgia. I've recommended many times and HD 2 friends make purchases with thsi dealership. Simon is very well versed with his trade. He is sales. He is NOT after sales; when something doesn't work out as planned. And he was not sincere with the game plan with how ro make it better, once a known issue was the matter. I have been serviced by Simon a few times. He was always tactful and professional. He was even friendly. All of those transactions were seamless. This experience was not. And an ENTIRE different Simon arrived. It was unfortunate and frustrating. I've chosen another dealership already and will just hope the way I was pacified and spoken to like a "Woman" & not just a customer on an equal ground was disappointing; to say the least. The dealership itself has served me well & prior to this horrific experience, I truly enjoyed the service in general. The the Service Manager Todd was an expression free robot when it was my turn to deal with him. That added additional aggravation and felt disrespectful. I'm just ONE voice, but this is my truth. Not to mention I am waiting for a refund check from services paid that were covered as a part of My Diamond Package. That were not recognized during all of my exclusive dealership services. So I paid extra in ny car note and then was charged for the covered services as well at the Kiosks. Then I was told I should have made the mention of my plan. Why would a dealership NOT have customers recognized for the tier they are paying for. Odd indeed. But I digress & am a very smart and resourceful woman. Let's see how they hold up thier end and if it it accurate. More

by Christina Verified Customer Verified Customer

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Carlos was excellent. Got my truck done in a timely manner! Would highly recommend cobb county toyota and Carlos! Got my truck done in a timely manner! Would highly recommend cobb county toyota and Carlos! More

by RYGUY Verified Customer Verified Customer

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I am always informed of the status and needs of my vehicle. Great team to work with. vehicle. Great team to work with. More

by Scott52 Verified Customer Verified Customer

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I purchased my Dream car Toyota Highlander for Cobb County Toyota on 28th Dec 2023. Sales Person Frank was so good salesman, he convience me to go with Toyota highlander whereas I went there to enquire County Toyota on 28th Dec 2023. Sales Person Frank was so good salesman, he convience me to go with Toyota highlander whereas I went there to enquire for RAV4. He offered me all possible good deal to finalize everything in 4 hours. After I got my car, I am having trouble with Wind whistling noise and cabin air pressure problem. for first visit I was shoot down saying this is inheriate issue with highlander and it is normal. After 2 visit to service dept, though issue has not been gone completely but Todd Pluger drove with me, hear the problem petiently. I am not sure I am getting use to the wind noise but feeling bit smoother ride eventually. Hopeful and counting on Cobb County and Toyota to come back one day with more promising fix for my issue. More

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I went for an oil change and the 15 point inspection; when they finished, the rep. Costa told me that everything on the 15 point check was fine and I was good to go to find later in the day that they had when they finished, the rep. Costa told me that everything on the 15 point check was fine and I was good to go to find later in the day that they had marked my right headlight as being out / red category; I had to go back and waste an extra hour of my time because neither the mechanic nor the rep. cared about my service; unacceptable service; when I complained to Manager he didn’t seem to care either. This place used to be better; poor management now. More

by Ricardo R. Verified Customer Verified Customer

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Todd needs a lesson in customer service. I've had two encounters with him and both were very rude and condescending. My take away is that the customer is never right and Todd approaches ev I've had two encounters with him and both were very rude and condescending. My take away is that the customer is never right and Todd approaches every encounter ready to argue. More

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I took my 2009 Corolla to Cobb County Toyota for service because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. An because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. Anthony Sullivan (Service Advisor) advised a transmission fluid drain and fill would fix the transmission issue. Anthony did not tell me that the drain and fill was the first step in attempting to fix the transmission and if this did not fix it, the transmission would need to be replaced at a cost of $5,700. Anthony told me the starter was going bad and needed to be replaced, the oil and filter needed changing, and the air filter too. These services cost approximately $1,000 in addition to the $150 for the transmission drain and fill service. Not being told by Anthony the $150 transmission drain and fill might not fix the transmission and the fix would be replacement for $5,700, I agreed to the $1,000 of additional repair services. My logic in making this decision was that the transmission issue would be fixed for $150 drain and fill and it was worth investing $1,000 in the other repair services. The work was completed and my Corolla was picked up on Thursday 1/18/24. On Friday 1/19/24 at the fifty six mile mark (post repair) the engine light came on and the same diagnostic trouble code came up, Torque Converter Clutch Pressure Control Solenoid Control Circuit as the original code. I phoned Anthony Sullivan and he told me he was going to take care of the issue and told me to expect a call back shortly. I did receive a phone call from Zach Claybrooks. He said he was calling on behalf of Anthony and that he was going to refund the $150 for the transmission drain and fill. I ask him to hold off on the refund. I want to fix the issue and asked him to tell me why the drain and fill didn’t fix the issue and advise me on the fix. He said he would research and phone me. Zach did phone me and told me the fix was transmission replacement. I asked Zach who he reported to and he told me Todd Pluger the Cobb County Toyota Service Director. Saturday 1/20/24 I met with Todd Pluger at the service center. I explained the situation and that I was not informed by Anthony Sullivan about the transmission drain and fill was a first step and that replacement was the next step if that didn’t fix it. I told him I would have not agreed to the $1,000 in additional repairs until knowing whether the drain and fill fixed the transmission. I never got the opportunity to make this decision because Anthony didn’t tell me. He refused the refund and told me that it isn’t Cobb County Toyota Service Department Policy to tell customers what the next steps would be if the work they paid for didn’t fix the issue. He used a brake replacement analogy for an example. I asked him who he reported to and he told me Joel Treiger the Cobb County Toyota General Manager. Joel Treiger agreed to meet with me to hear my issue with the service advisor Anthony Sullivan and service director Todd Pluger. After explaining the situation to Joel and his speaking to Todd Pluger and Anthony Sullivan, Joel told me that there were mistakes made by Anthony Sullivan and me. If I knew that the diagnostic trouble code was transmission related it was my responsibility to let Anthony Sullivan know so the service technician could properly troubleshoot. He said that Anthony Sullivan should have advised me about the drain and fill being the first step in solving the problem and if that didn't work the only fix was the $5,700 transmission replacement. “Anthony Sullivan and I shared responsibility for the situation.” Joel Treiger’s judgement was that I shared responsibility with his Service Advisor Anthony Sullivan in why this situation existed. His solution was to refund to me the $150 paid for the transmission drain and fill , offer to assist with getting my Corolla set up for transmission replacement, or sell to me a replacement vehicle. With all this said, here More

by tinomvelazco Verified Customer Verified Customer

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My advisor is Brenton. I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’ I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’d have to be patient”. I was given a rental which was dirty and definitely not cleaned from the last time it was used. Then the problem wasn’t solved on Saturday and obviously we had the holiday. So I called today to check on it and talked to Brenton again. He was very short with me and rude. He said “they were still waiting on Toyota and there was nothing they could do. This was once again a problem that couldn’t be solved quickly and I needed to be patient.” He also stated that “I was more than welcome to come get my truck but it wouldn’t be fixed.” I complained and got a call from the service manager Todd who defended Brenton and told me how awesome of a service advisor he was. Basically dismissing everything I had told him. Overall, very poor communication and poor service. I hope this was just a one off bad experience, but for my first experience with Toyota service, it was very bad. More

by Reaper Verified Customer Verified Customer

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