Tom Andrews
Tom Andrews at Sam Pack's Five Star Ford Lewisville
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Tom Andrews | Page 2

Finance Director

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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4.8
56 Reviews

I have been a part of the Pack Family at the Lewisville location for 21 years.. GOD, Family and friends is most important to me.,

Dealership Experience

20 yrs, 9 mos

Industry Experience

36 yrs, 3 mos

Languages Spoken

English English

4.8

56 Reviews

Write a Review

56 Reviews of Tom Andrews

July 24, 2023

Dealership Rating
Employee Rating

Great delearship and a great team of sales and finance folks all around would come back More

by smurphy_tx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hugo Peralta-Bustos, Zack Perez , Alex

Jul 24, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello smurphy_tx, We always appreciate hearing from our Five Star Ford Lewisville customers. Thank you for choosing our dealership for your recent purchase. We truly appreciate your business and the trust you placed in us. Should you need any assistance or have any questions in the future, please don't hesitate to reach out to us at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

July 23, 2023

Dealership Rating
Employee Rating

Once again, a great buying experience. Sales and Finance personnel exceeded my expectations with excellent communication and ensuring my total satisfaction. I'll be back again. More

by d-wass0n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Kyle Wasson

Jul 24, 2023

Sam Pack's Five Star Ford Lewisville responded

D-wass0n, We appreciate you at Five Star Ford Lewisville. Thank you for shopping with us and don't hesitate to reach Tom, Kyle, Zack, or me at 972-221-2900. We are here to help you fully enjoy your new Ford. Best Regards, Kelly Blackwell, General Manager

June 03, 2023

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My service experiences here have always been good. We live 45 minutes away and Zach made the process of bringing our vehicle in quick and simple. Gave me daily updates until the work was finished. Muc More

by finhead9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Bratcher, Zack Nixon, Zack Perez , Kelly Blackwell

Jun 05, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello finhead9, Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and a testament to the hard work and commitment the Five Star Ford Lewisville team puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest service standards. Call on our service staff any time at 972-221-2900. Thank you, Kelly Blackwell, General Manager

Jun 06, 2023

finhead9 responded

I know many people are quick to leave negative reviews but less likely to be positive so its my pleasure to do so. My family has bought or leased 10+ vehicles there, most through Michael B. (the ONLY salesperson I have asked for more than once). Tom A. solved a big issue I had last year while buying my Ranger. Finance is always low-key, options presented but not pushed. I've seen the GM change here a few times but the current operation is fantastic, great communication. Keep it up! Russ M.

May 11, 2023

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Great team that worked together to get my vehicle delivered to me on the day that we had to take delivery to accommodate my travel schedule. More

by jrcoorts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Daryn Harkins, M. Jackson (5 Stars)

May 12, 2023

Sam Pack's Five Star Ford Lewisville responded

Congratulations jrcoorts on your vehicle purchase at Five Star Ford Lewisville. Our sales team remains available for your new vehicle questions at 972-221-2900. We hope to make owning your Ford the best driving experience. Thank you for your business and review, Kelly Blackwell, General Manager

March 27, 2023

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Employee Rating

I drive 35-40 minutes to 5 Star Ford in Lewisville. TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent More

by Jesurber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2023

Sam Pack's Five Star Ford Lewisville responded

Jesuber, We value the opportunity to help you at Five Star Ford Lewisville. Between visits, we encourage you to contact Ron and our team at 972-221-2900 when vehicle questions arise. Keeping you knowledgeable about your Ford is a priority. Thank you for the kind review! Take Care, Kelly Blackwell, General Manager

March 01, 2023

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Great experience overall, very happy. Everyone I talked to was very helpful and respectful. Didn’t feel pressured at all. Will do business with them again. More

by CC525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Jakson Velasquez

Mar 01, 2023

Sam Pack's Five Star Ford Lewisville responded

Congratulations, CC525, on the purchase of your new Ford at Five Star Ford Lewisville. Jakson is a seasoned Ford representative and he and our team welcome the chance to help you fully enjoy your vehicle. Stop by or call 972-221-2900 anytime you need automotive advice. Thank you, Kelly Blackwell, General Manager

February 28, 2023

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Best service in town pete york always goes above and beyond. They are always on point. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Bratcher, Ron Romano, Sue Bowman, Zack Nixon, Zack Perez , Kelly Blackwell, Amos Bowen, Paul Schroeder, Paul Sears

Mar 01, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, peteyork, for including so many of the Five Star Ford Lewisville staff in your recognition. Customer focus is a must at our dealership and we appreciate the opportunity to help with your automotive needs. Between visits, we welcome the chance to share our vehicle advice. Reach us any time with care concerns at 972-221-2900. Thanks again for choosing our dealership! Kind Regards, Kelly Blackwell, General Manager

February 16, 2023

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Employee Rating

Advisors and managers are nice and responsive. It would have been nice if all parts were available the same day after receiving a letter saying the parts were available. It’s not a big deal though More

by ratingdealers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Collins

Feb 17, 2023

Sam Pack's Five Star Ford Lewisville responded

Ratingdealers, Thank you for your patience while we waited on the necessary parts to repair your Ford. Please stop by Five Star Ford Lewisville any time you need our vehicle advice. We hope to hear from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

January 21, 2023

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Employee Rating

Best service I ever has the tech did an amazing job. Pete was just great. Management always on point. Just a friendly atmosphere. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Bratcher, Ron Romano, Kameron Sneed, Zack Nixon, Zack Perez , Jerry Crider, Patsy Dowdy, Paul Schroeder, Paul Sears, Pete york

Jan 22, 2023

Sam Pack's Five Star Ford Lewisville responded

Peteyork, We appreciate knowing your Five Star Ford Lewisville service visit went well. Thank you for endorsing such a long list of our staff. As a team, we are here to help with all of your automotive needs. Reach us with future vehicle concerns at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

April 30, 2022

Dealership Rating
Employee Rating

The salesman and finance manager were awesome to deal with. Quick response and easy to communicate with. More

by Guthrieken09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Sanchez

Apr 30, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Guthrieken09, for shopping at Five Star Ford Lewisville. Miguel, Tom, and I remain available for questions at 972-221-2900. We want to make owning your new Ford a great experience. Sincerely, Kelly Blackwell, General Manager

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